This is, at first glance, an excellent hotel. Expensive, very "boutique" very design-conscious. However, if you're going for the exclusive end of the market, the devil is in the detail.
The location is superb. Very quiet, minutes from Vondelpark with the Vertigo cafe (the film museum is moving). Minutes from Leidseplein with trams to all parts. Close to the Rijksmuseum and the Van Gogh museum too. There are several REALLY good restaurants nearby, and a host of great walks (one reviewer mentioned this being out of the way; it took me twenty minutes to walk to Centraal - so it's not that bad!)
We didn't include breakfast (we went to Pancake Corner one day, and Vertigo another), as at 19 Euros, it seemed a little steep.
The staff were very welcoming and helpful.
Our first room was tiny. Laughably so. It was [literally] impossible to walk other than sideways from the TV onwards. The TV itself was against a side wall, and had top be manoeuvred out to be watched, then getting it back in to avoid limbo-dancing past it required a degree in mechanical engineering. There was no welcome manual in the room, so the Nespresso machine was a mystery to me. There was only one remote, but two TVs. The bathroom mirror was badly cracked, and the crack had collected a fair bit of dirt, so it had been that way for some time. There was also mould between some shower tiles. We went for a walk just after 0900, and returned at 1530, to find the room had not yet been made up.
Conversely, a good read of any establishment is how they handle complaints; we made the cracked mirror and mould issues known to the staff, and were whisked off to another, larger room with profuse apologies, and a lovely bottle of wine and some canapes.
This room had all the remotes! And a welcome manual. Multiple TVs are a nice idea, but if you ARE going to put them in the room (and personally I have no need for them) - make it elegant, both in appearance and in use. All three TVs had different channel set-ups, so if you were watching something fascinating that you wanted to continue in the shower (?) - finding it was an exercise in frustration, as the channel numbers were not the same. Appearance: the idea of hidden DVD players is very nice, but a hotel of this style shouldn't have spaghetti nests of cable hanging below TVs on the wall.
Another small point (I did say these were small issues) is that there was a separate alcove at the far end of the room, which was a lovely idea; perhaps your partner wants to snooze, and you fancy reading a book? Unfortunately there is no separate lighting for these areas, so your partner can damn well try to sleep with the lights on!
It's a double room, but there is only one miniature shower gel and one shampoo bottle in the toilet. A small point, but it makes a difference.
A big problem is the noise: I know I said it's a quiet area (and it is), but the three big rooms on the ground floor are right next to the kitchen, which starts clattering a LOT around 0700. Then you have early-rising guests shouting conversations to the staff, from the dining room to the reception desk.
A nice "living room" feel to the lounge area.
A laptop for Internet access. On that note - I'm not overly keen on hotels charging for Wifi. We know how much it costs, and it's not a killer for a hotel, but it makes a huge difference to the stay if you need access. Paying daily or hourly rates seems cheap and tacky.
Very comfy beds - VERY comfy!
Like I said -these are all small points, but they did add up to let the hotel down. A few tweaks to the fine details would make this a highly enjoyable stay.
- Official Description (provided by the hotel):
- Hotel Roemer has 23 spacious new rooms, all of them equipped with air-conditioning, DVD Player, flat screen, i-pod loudspeakers and a espresso machine. Build in English and American adaptors assure a comfortable working environment for every guest. All rooms are individually designed with high standard design furniture combined with own designs. ... more less
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- Also Known As:
- Roemer Hotel Amsterdam