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“Nothing Special”

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Bastion Hotel Amsterdam Zuidwest
Ranked #213 of 375 Hotels in Amsterdam
Reviewed July 12, 2013

The hotel and room was fine (little small)...nothing special but it was cheaper than others closer into the city center. The hotel was relatively close to the airport which is good but seemed rather far from anything else we wanted to do. Getting to the tram was a pretty decent hike and sometimes you walked through areas that felt "sketchy." The staff were fine - I wouldn't call them friendly but I wouldn't say they were rude either. The trip was excellent but it had nothing to do with staying at this hotel...it was literally used at night as a place to sleep. If that's all your looking for along with a cheaper rate then this might be for you. Next time however I believe I will pay the extra cost for a hotel closer into the city center in an effort to spend more time doing the things I want and less time on the tram. It may not have even been that far but it felt like it.

  • Stayed: August 2012, traveled with friends
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2  Thank KWsDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam Zuidwest, responded to this reviewResponded July 16, 2013

Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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118 - 124 of 354 reviews

Reviewed July 8, 2013

Took us a while to find this as after getting off the tram we had to walk in a U shape to reach it, once you know the way it is about a 10minute walk. Takes what seems like ages on the tram to get into the top of the city near the train station etc though.

From the outside it looks like a prison of some kind!

However inside the hotel is really nice.
There is a small room you can smoke in (tobacco only - obviously ;) a couple of vending machines, a waiting area, and a posh looking bar we didn't end up using.

The staff were a little disintereted but fine, the left luggage room was just a walk in cupboard with a shower attached and a door to a laundry room(!?) and very cramped but it did the job so we could explore whilst they got the room ready for check in.

The bedroom was bigger than expected, with plenty of space for cases. The bed was comfy, and the TV had a couple of English channels as well as the Dutch ones.

I can't remember much about the bathroom so that can only mean there was nothing wrong..
It must have been good enough for me to get ready in everyday and apply all my makeup, so space for lots of cosmetic bags :)

  • Stayed: May 2013, traveled with friends
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Thank Risa_Risa_Risa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam Zuidwest, responded to this reviewResponded July 16, 2013

Dear guest,

Thank you for the comments which you left on Tripadvisor. We try to meet the expectations of our guests and I believe we did achieve this.

I hope to meet you again in one of our hotels.

With kind regards,
Maik Willems

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2013

  • Stayed: June 2013, traveled on business
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Review collected in partnership with Easytobook.com
1  Thank Nicolas M
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 27, 2013

  • Stayed: May 2013, traveled solo
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Review collected in partnership with Easytobook.com
Thank Sally F
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 16, 2013

  • Stayed: May 2013, traveled with friends
    • Value
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    • Cleanliness
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Review collected in partnership with Easytobook.com
2  Thank Ana S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed May 13, 2013

The staff were friendly and helpful but ...This was rated as 3* but basic! We knew it was cheaper but put that down to being a fair bit out of town. However...
No proper soap, hair dryer, Kleenex. The rooms had no drawers or places for luggage. Two shelves and a few hangers. There was no good lighting and we had to open the bathroom door to get any light to set the safe. The kettle took 14 minutes to boil.

The rooms smelled of damp and the corridors of BO.

A reasonable budget hotel...not the 3* we were expecting.

  • Stayed: May 2013, traveled as a couple
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1  Thank 130,731
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam Zuidwest, responded to this reviewResponded May 14, 2013

Dear guest,

Thank you for the comments which you wrote on Tripadvisor. I am sorry to hear that we did not meet your expectations. I assure you that I will take appropriate actions in order to improve our services. We regularly train our associates in assuring our perfect service and taking ownership.

I hope you accept my apologies ,

With kind regards,
Maik Willems

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 15, 2013

This hotel was just 10 minutes from Schiphol airport but makes it convenient, but beware a taxi there cost me 30 euros. So add a return back to the airport and it proves expensive. The hotel itself is nothing special, clean, ok room and bathroom. The staff were friendly and I arrived late due to delayed flights, but the receptionist took the time to make me a sandwich. Top marks for that.

Room Tip: Don't take a room on the side of the road junction.
See more room tips
  • Stayed: March 2013, traveled on business
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Thank Karol C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bastion Hotel G, Owner at Bastion Hotel Amsterdam Zuidwest, responded to this reviewResponded March 21, 2013
Google Translation

Geachte gast,

Hartelijk dank voor uw opmerkingen die u heeft geschreven op Tripadvisor. Helaas hebben wij niet voldaan aan uw verwachtingen. Ik bied hiervoor mijn verontschuldigingen aan en verzeker u ervan dat uw opmerkingen zullen worden mee genomen in de plannen. Wij nemen uw opmerkingen zeer serieus en ik hoop dan ook dat u mijn excuses accepteert .

Met vriendelijke groeten,
Maik Willems

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Bastion Hotel Amsterdam Zuidwest

Address: Hendrikje Stoffelstraat 60 | Nachtwachtlaan, 1058 GC Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #213 of 375 Hotels in Amsterdam
Price Range: $71 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Bastion Hotel Amsterdam Zuidwest 3*
Number of rooms: 90
Official Description (provided by the hotel):
Bastion Hotels stands for a personal atmosphere, hospitality, comfort and good facilities for an attractive rate. Bastion Hotel Amsterdam Zuidwest offers a 24 hour front office, comfortable rooms and an extensive choice of dishes from the a la carte menu in the atmospheric restaurant. For relaxation and a nice ending of the day guests are always welcome in the cozy hotel bar or smoking lounge. This lounge contains an lcd television, air-conditioning and relaxing lounge chairs. The hotel also has free wireless internet in the entire hotel. In the lobby the hotel has a computer available, for guests, for free use of the internet. Domestic animals are not allowed. Location / accessibility Bastion Hotel Amsterdam Zuidwest lies along the A10, a milestone away from the Rembrandtpark. The hotel is therefore well accessible by car. Parking at the hotel costs 15 euro per day. By tram guests will reach the beautiful historical centre within 10 minutes. The Airport Schiphol is only 10 minutes away from the hotel. Rooms The 90 comfortable rooms in the hotel are equipped with two twin beds, a television, a telephone, a modem, airconditioning, a safe, free coffee and tea making facilities and a bathroom with a shower and toilet. Food & Beverage At Bastion Hotel Amsterdam Zuidwest guests can enjoy an extensive continental breakfast buffet, on weekdays from 06.00 Till 09.00 And in weekends from 07.00 Till 10.30. The atmospheric hotel is opened from 11.00 Till 23.00 For lunch and diner. When guests have a very busy schedule they can ask the hotel staff about the possibilities for a lunch package. The cozy hotel bar is opened till 23.30. ... more   less 
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Also Known As:
Bastion Amsterdam/Centrum Zuidwest Hotel Amsterdam
Bastion Hotel Amsterdam

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