The hotel staff does not respond to any mails. I have spoken to them 4 times and wanted to prepay for my reservation. I have received confirmations over the phone, but only once via mail. Finally I understood that they cannot charge credit cards in advance and they did not appologise even for promising me something that they can not accomplish. Obviously some people at their reception are not aware of the simple fact, that they can not charge credit cards in advance.
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