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“Terrible service” 1 of 5 stars
Review of Townhouse Hotel

Townhouse Hotel
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Townhouse Hotel
Ranked #190 of 217 Specialty Lodging in Amsterdam
Sofia, Bulgaria
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Terrible service”
1 of 5 stars Reviewed March 11, 2012

The hotel staff does not respond to any mails. I have spoken to them 4 times and wanted to prepay for my reservation. I have received confirmations over the phone, but only once via mail. Finally I understood that they cannot charge credit cards in advance and they did not appologise even for promising me something that they can not accomplish. Obviously some people at their reception are not aware of the simple fact, that they can not charge credit cards in advance.

  • Stayed March 2012, traveled on business
    • 1 of 5 stars
      Service
Helpful?
Thank Svetoslav_79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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39 reviews from our community

Traveler rating
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    11
See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Russian first
  • Any
English first
1 review
1 of 5 stars Reviewed January 2, 2012

Got ripped off!!! Paid over €330 for a place which said it was a hotel!!!!
Hostel would be more fitting. Window wouldn't shut, radiator didn't work and heater provides didn't work either.
Rooms and hotel stunk of weed constantly, where people in other rooms were smoking.
However the room was very clean and tidy, with a shower and toilet in the room.
Think they need a health and safety inspector in, as there was a light (a normal light, as you would find in your living room), hanging in the shower, right next to the shower head.
So did not turn that on whilst showering, as electrocution was not on my list of things to experience in Amsterdam.
My overall advice..... Find somewhere else!!!!
It's a dump!!!!

  • Stayed December 2011
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Happyhapp34
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Amsterdam hotels

New York City, New York
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed August 1, 2011

The Townhouse Hotel is a dump. Their rooms are horrible, nasty, ugly, smelly, and disgusting. I looked at their site from your page and booked a room when I arrived at the so call "Townhouse Hotel" it does not exist. You have to go to the ITC Hotel across the street. The sign on the door at the "Townhouse Hotel" says that they are under renovation. Well when I check with the City there is no such thing that's not true. So they are very misleading people about who they are and what they are selling. Do yourself a favor stop selling rooms at this place its a nightmare. For the price its not worth it. Invest in a few extra dollars and stay at a nicer place. The ITC Hotel my room was in the Basement lot's of Bugs, and the Housekeeper idiot left my Door open after he so call "clean" my room. The sheets are dirty and smelly, I was unable to open my window because there was no window. Its a nightmare never in my life again would I stay in this dump or want to refer anyone to this dump. This is just the beginning in a series of letter's that I will write to every site that is promoting this horrible place. And on top of that the Breakfast is not even FREE you have to pay for it. The picture that they have on here is not even the real picture. Its a picture of another building so its misleading. So you yourself a favor, I know its cheap but save yourself the headache and invest in a nice room. I paid $89 a night and its not worth it. Its a nightmare.

Its a dump!

Room Tip: Do a lot of research stay away from some of these so call Bed and Breakfast that look all fancy. The...
See more room tips
  • Stayed July 2011, traveled solo
    • 1 of 5 stars
      Value
    • 1 of 5 stars
      Sleep Quality
    • 1 of 5 stars
      Cleanliness
    • 1 of 5 stars
      Service
Helpful?
Thank Max0804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sedona, Arizona
Level Contributor
63 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
1 of 5 stars Reviewed May 6, 2010

...but we didn't. And we didn't end up staying anyway because they lost our reservation. It being Queen's Day, they were booked. We'd walked from Centraal Station with our luggage to the address of the hotel, which had a note on the door directing us to check-in at another hotel nearby. So we walked there, where the receptionist told us she had no record of our reservation (I showed her our confirmation email), and agreed to book us at another hotel. We didn't want to make a fuss, but she wouldn't, pay for a taxi to the hotel 15 minutes away. So we left, but not before using the toilet, which was obviously a shared bathroom for the rooms -- it was stinky and dirty. We ended up being GLAD we didn't stay after all, as our replacement hotel (Atlas Hotel by Vondelpark) was excellent.

  • Stayed April 2010, traveled as a couple
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Joanna C H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
united kingdam
1 review
1 of 5 stars Reviewed November 2, 2009

on our arrival we was put in another hotel so choosing your hotel was pointless............The room was very poor ......... room was tiny , curtain's did'nt fit. really old fashioned and the bedding was stained!!!! For the price we paid we could of stayed in a top hotel back home so overall very dissapointed would'nt recoomend to stay here.............

  • Stayed October 2009, traveled with friends
    • 1 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank discoqueen64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Townhouse Hotel

Property: Townhouse Hotel
Address: Prinsengracht 816, 1017 JL Amsterdam, The Netherlands (Formerly Hotel De Harmonie)
Location: The Netherlands > North Holland Province > Amsterdam > Stadsdeel Zuid
Amenities:
Room Service
Hotel Style:
Ranked #190 of 217 Specialty Lodging in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:1 star — Townhouse Hotel 1*
Number of rooms: 59
Reservation Options:
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