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“Big apartment but many disappointments”

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PH Apartment Suites
Ranked #174 of 230 Specialty Lodging in Amsterdam
Sheffield, United Kingdom
Level 5 Contributor
81 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Big apartment but many disappointments”
Reviewed May 7, 2013 via mobile

Group of 5 girls on a long weekend in Amsterdam

Booked this apartment as it seemed good value and the photos looked amazing

Options given for picking up the keys were either at the main office, at the apartment and at the airport

We chose at the airport and I emailed them directly to confirm that we would be collecting the keys there.

When we arrived the keys weren't there so we arranged to meet a rep at the apartment. They couldn't get there til 2:30 so we had to hang around. The rep at the hotel marked on a map where the apartment was located.

We made our way to the apartment and discovered that it was not marked correctly on the map and was actually much further out of town.

The rep did not arrive until 2:45pm and then did not know a lot about the apartment or facilities.

We were so disappointed that the lift was not working as I'd read the previous reviews that said the lift hadn't worked and those were left months ago! I asked the rep if they were going to sort out the lift and he said yes but 4 days later it still didn't work.

The apartment is very large, light and airy which is great but there were no mirrors in the apartment apart from one in the bathroom (not great for 5 women getting ready)

The apartment was tired looking and in need of a paint.

Really disappointed

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank AMacklin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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76 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (12)
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English first
Limeira/SP
Level 5 Contributor
47 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed February 28, 2013

Pros: Location is perfect, just 3 blocks from Amsterdam Centraal Station, walking distance from various nice restaurants, right in front to one of the main channels of the city. It's a very spacious apartment with a nice view, well equipped with stove, oven, microwave, fridge, coffee machine, dishwasher, etc...

Cons: This is not for those who want extreme comfort and support... The biggest problem in my opinion is the fact that it's got only ONE shower! For an apartment that holds up to 6 people, I think it should have at least 2 showers.
The apartment is also very run down, lots of painting job to be done, wooden floor extremely deteriorated, old furniture, etc etc...
Another problem we experienced was that the electric door downstairs wasn't opening up with the button on the inter phone. So, as we had only one key, every time one of us went out without the key, someone would have to go downstairs to open the main building door for the other. I called their offices to let them know about the problem but they didn't fix it.
The lift also stopped working 2 days before we left, so we had to go 3 floors down carrying all our luggage. Stressing... I also let them know about it but also nothing was done. I wouldn't go back to this apartment.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank fferraz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 11, 2012

Very expensive for what it is offering ,no towels and clean sheets for a week?!and no laundry?for almost 500€per night?And dirt all over the building Too much for me.The stairs to our apartment were so narrow and dangerous that caring on and off the luggages became a high risk mission and there was no information about it.

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Annazora
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about PH Apartment Suites

Property: PH Apartment Suites
Address: Prins Hendrikkade 173-175, 1011 TC Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Plantage & the East , Binnenstad
Hotel Style:
Ranked #174 of 230 Specialty Lodging in Amsterdam
Price Range (Based on Average Rates): $$
Number of rooms: 13

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