While we didn't stay here ultimately, we didn't have a very good experience.
We had booked this hotel through booking.com around 15 days before the due date. Also exchanged some emails with them with a request for a room which didn't require too much climbing as we were With heavy luggage .
However when we reached the hotel, with some difficulty , as someone gave us wrong walking directions from the closest metro station, we were told by the reception staff that our booking has been cancelled! And this cancellation was done by me! Which I was obviously very shocked and was carrying a confirmed booking printout . He Also said that such things happen sometimes. He checked with the other hotel they have ie ITC and asked us to go there, which took us 15 minutes and wasn't easy to find. Once we reached ITC we were ok but we paid the same amount in ITC as we had booked hermitage for, so don't know if they both are of the me standard and quality
I contacted booking.com and they said the booking indeed was cancelled by the hotel due to failure of credit card authorisation and was un reachable. To which I replied why was credit card authorisation left to me last day ( could have given an alternate card) and the fate that I was of plane for 24 hours, was the reason of not being reachable. Booking.com did finally apologise on behalf of the hotel and for the hotel staff giving the wrong information as to why the room was cancelled
I guess the hotel did an over booking. But we still had a great time and stay at Amsterdam with ITC hotel
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