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“Not bad, not great”

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Hotel Hermitage Amsterdam
Ranked #283 of 368 Hotels in Amsterdam
Pasadena, California
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Not bad, not great”
Reviewed May 29, 2013

The Hotel Hermitage is in a nice, quiet location with easy access to public transportation and pretty much anything you'd want to see or do. We stayed on the 5th floor. There is no elevator and the stairs are pretty narrow. This is something I was aware of when booking, however, if you have a lot of luggage or are unfit, you may want to consider staying on a lower floor. The wifi signal was also terrible up there. The photos on the website do a good job of concealing how shabby it actually is. While I found the rooms to be clean, there were missing tiles in the bathroom and peeling wallpaper. It was unseasonably cold and rainy while we visited and the heat didn't work, so we spent the night wearing as many layers as possible and shivering. The staff was friendly, but there was a different person behind the desk each time I went by, and some were more helpful than others. Overall, I found it to be just ok, but I don't know if I would stay again given another choice, especially if it was cold out.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Stephanie L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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471 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (39)
Date | Rating
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  • Dutch first
  • English first
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English first
Budapest, Hungary
Level 3 Contributor
14 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 28, 2013

Maybe I booked a little late, but for 100 euro a night I'd have expected more. However the room had a nice interior, the bathroom was way too small (even getting in and out of the shower needed some cat-like moves and standing in front of the sink/mirror was impossible as the toilet was in the way). Nevertheless I had a quality time in Amsterdam, so why would I care about the hotel, right?

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ttila
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leighton Buzzard, United Kingdom
Level 5 Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed May 20, 2013

5th floor twin room was 2 metres wide by 5 metres long with rafters at an angle making it some what tricky to negotiate when both guests are 188cm (6fy 2"). Arrived, checked in and then went out again. Returned in the early hours and went to bed. This hotel did what we needed it to do. Not somewhere I would recommend for a romantic getaway. Pay more and enjoy the trip more.

Room Tip: Do not get a room on the 5th floor.
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  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank orionmb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 11, 2013

My boyfriend and I spent two nights at hotel hermitage at the beginning of May 2013.

We flew into AMS airport, and using google maps directions made it to the hotel quite easily (it cost us a total of about 8 euro each - you need to catch a train and then a metro).

When we arrived at the hotel, the guy at the front desk was really welcoming - and very stoned, although this is to be expected in Amsterdam. When he checked us in, he put us in a family room on the ground floor at the front of the hotel (actually the best room in the place) even though we had booked a twin, but we weren't complaining... until the boss came in and realised the mistake and told us we would have to move first thing in the morning... a bit inconvenient when you are only staying 2 nights. But this family room was really great.. right at the front entrance, windows onto the street but great blinds for privacy and darkness, and very little noise. The beds were quite comfortable and the bathroom decent size. The only negatives i have for this room is that the lighting was very dull, there was no powerpoint in the bathroom for hair straighteners, and no door/curtain to the shower so the whole bathroom floods (dont leave clothes or towels on the floor!). in all honesty though, we were totally stoked with the place based on first impressions!

The twin room we were moved into on the second night was on the 5th (top) floor... do what you can to avoid being put here.. the stairs are incredibly steep and there is no lift so it is exhausting carrying your luggage up there. [We also were told that if we left our luggage in the foyer it would be taken up to our new room for us, but when we returned after a long day of sight-seeing, it hadn't been, and we had a fair workout]. The twin room is really tiny, and not really big enough for two people not in a couple. The room we were in (504 i think?) also had really bad internet.. it hardly worked, which was annoying since when we book a hotel we look specifically for free wifi in the rooms, and for a one night stay, tackling the 5 flights of stairs just didn't seem worth it to complain and try to be moved (again). Also the shower in this room didn't work. it has clearly been "fixed" by someone with a hair elastic to try and hold it together, but the piece that swaps the water flow between tap and shower head was stuck so it was virtually impossible to shower - again not a big deal for one night, but annoying nonetheless.

The staff: During our stay we encountered 3 different staff members, two of whom were constantly stoned (and not that happy, chilled, functional stoned, but totally out of it and useless) and one of which seemed completely uninterested in being there.
One of the stoners was to be fair quite helpful with giving directions to places and recommending places to go, but you had to be willing to stand there during the long pauses and stoner-silences in the convo, and he was the one who put us in the wrong room and cause that whole inconvenience. The other guy, was totally useless.. directed us to the complete wrong place for the Van Gogh museum (messing up our timing for our rushed visit). Finally, a girl who worked at the front desk, although she seemed sober, was not very friendly, and not very willing to help.

Location. GREAT location! i could not ask for a better spot. Within walking distance to everything, but far enough away from the red light district and main centre to feel safe and not have noisy people outside at night time. This was really the saving grace for this hotel for us.


OVERALL:
great location. so-so staff. some good rooms, some absolutely crap rooms.

would recommend to people on a short trip wanting to do a lot of sightseeing and a quiet nights sleep.... (close enough to red light district for a wild one too and a stumble home).

GOODLUCK!

Room Tip: rooms on lower floors have better internet and just seem to generally be nicer.. avoid the top floor...
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank libby433
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 9, 2013

Nice location. The hotel is central, close to Amstel river and Rembrandt square. The room was quite small but clean. The breakfast is not included, you have to pay Eur 6 extra. The WiFi connection is not the best.
All in all, it was all right, even if I think it's a bit overpriced.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gio_traveller_85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
1 review
Reviewed April 15, 2013

Great hotel close to the centre of Amsterdam by the museum. Great service, attention to detail and cleanliness was good. Would recommend this hotel. The staff were attentive and extremely helpful. The staff were polite and friendly.

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
Thank Jan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vilnius, Lithuania
Level 6 Contributor
143 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 143 helpful votes
Reviewed April 15, 2013

Ok:
- very friendly girl at reception
- location, 15min walk to actual city center, 5min to walk to metro station, 1min to hermitage, 5min to IceBar, 1 min to main bridge
- kitchen on first fl.
Negative:
- No elevator!!!
- that was the most tiny room I ever stay
- overpriced

That place is ok to stay if You are 17-25. Enjoy Amsterdam!!

Room Tip: take any if you have no luggage, take closest to entrance if You have any heavy bag. Enjoy Amsterdam...
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Konstantin T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Hermitage Amsterdam

Property: Hotel Hermitage Amsterdam
Address: Nieuwe Keizersgracht 16, 1018 DR Amsterdam, The Netherlands (Formerly Hotel Fantasia)
Location: The Netherlands > North Holland Province > Amsterdam > Plantage & the East , Binnenstad
Amenities:
Room Service
Hotel Style:
Ranked #283 of 368 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Hotel Hermitage Amsterdam 2*
Number of rooms: 18
Reservation Options:
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