We stayed one night in this hotel. We arrived at 10 pm, there was no electricity, they asked us to pay in cash because of a problem with their computer. Then we went in the room, it was very cold because of the electricity problem. The soap was empty.
And the heating wasn't working.
Then at 6.30 am water felt from the roof near our bed, so it has awakened us.
We asked for a gesture of goodwill, but the receptionist told us she couldn't do anything, because this is how they work. We were very shocked because, we were pretty sure that she knew that there was a problem in this room.
Then we let our luggage during the day.
When we came back before taking our train at 6pm, we tried again to have a commercial gesture with another receptionist. And when we were waiting, 3 couples were asking to change their rooms due to problems they faced the last night.
Finally we succeeded to have a reduction, they transferred us 25 euros.
So we are honest we describe what happened. But they weren't friendly at all, and we heard the receptionist telling to a man working for the motel "I thought the leak problem on the roof was over". So it wasn't new, and they knew that.
Just don't go to this hotel !!!!!!!!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travelocity, Hotels.com, Expedia, Priceline, Cancelon, TripOnline SA, Hotwire, Cheap Tickets, getaroom.com and HotelQuickly so you can book your Hotel Iron Horse reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.