I feel sorry for myself that have not read through trip advisor before booking this hotel in agoda and booking.com.
I am now engage with problem of reservation Sipermann Hotel. There is a confusion between the rate condition I selected whether it is a technical problem, human error or booking.com customer service. I select this hotel because many ppl recommend it is good price + location+service.
It is simple incident, you reserve the rooms that show in web can amend booking but it becomes non-refundable instead in the confirmation letter. It may cause from human or web error. I need explanation and assistance because they charge my card already.
I wrote many email to contact their centre, then, I received one mail from Agoda staff said my rate can amend without charge because the condition pay upon arrival. It makes me relief.
But then, I receive another email from difference staff said I cannot amend booking and it is non-refundable because they contact hotel already!!!!! It seems not ending even before start the trip.
IF YOU WANT TO BOOK THIS HOTEL THROUGH THESE WEBSITES, PLS. MAKE SURE YOU DO NOT NEED ANY ASSISTANCE LATER. BECAUSE YOU WILL BE VERY TRIED DEALING WITH THEIR AFTER SERVICES. WASTE TIME, ENERGY AND MONEY FOR TELEPHONE AND CANCELLATION FEE!
- Reservation Options:
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- Also Known As:
- Sipermann Hotel Amsterdam