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“£35 per night to share a toilet with 14 other people!”
Review of Heart of Amsterdam

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Heart of Amsterdam
Ranked #96 of 229 Specialty Lodging in Amsterdam
UK
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
“£35 per night to share a toilet with 14 other people!”
Reviewed January 11, 2007

We booked this new yesrs holiday on hostelworld.com, who dont seem to be put our review on their site!! We would not ever chose to stay in this hostel again. The facilities were dirty, unclean and completely unappealing. The single unisex toilet was cleaned once a day, which considering it was being used by so many people was beyond a joke - most of the time it was covered in urine, vomit and facaes. The rooms were not clean to start with and certainly weren't during the 5 day stay. We were told that it was too late to get breakfast at 10.10 - 20 minutes before it was due to close. There were inadequate showers, although they were clean, they were dated and two of them faced a door which was usually wide open! I have stayed in hostels all over the world, and this was by far the worst for value for money - there was nothing that justified the price of £35 per night. The basement room that we were placed is in dire need of redecorating, the outside doors leak water, paint is peeling everywhere, there are disgusting marks on the wall, the floor needs a wash ... I could go on. If perhaps our group had been placed in a different room, our experience may have been improved, but as it was, the only good thing about 'Heart of Amsterdam' was the location, which couldn't have been better. There is a lot of potential, it is a huge shame that the owners have not realised it.

  • Liked — The location in the Heart of Amsterdam
  • Disliked — Having ot share 1 toilet with 14 other guests
  • Tips/Secrets — Dont stay in the 7 bed dorm if you go
  • Stayed December 2006, traveled with friends
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank natman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Stoke On Trent
Level 4 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed November 19, 2006

i can only echo 100% what mr shez has said about this property, it is 100% a flea hole.
we were greeted by some very unpleasant chap on reception who was rude & arrogant as above he was only going to give us 1 room for a 7 person booking.
room stunk, all mattresses were stained yellow (i leave it to you to decide), safe sat on a chair, the toilet & shower dirty & smelled bad style.
there was barely enough room for 2 beds let alone 2 people, nowhere to put your clothes at all & no floor space for even a bag.
we tried to book out & asked for our money back, this was refused point blank, we tried to barter & put night 1 to experience & get 2nd night back but to no evail we kept room on & moved else where at more expence only to find they relet our room & cleared more money.
if you've booked cancel if you thinking about it don't.

  • Stayed November 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Tunner2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Amsterdam hotels

stoke on trent
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 18, 2006

If you have Booked this hovel of a hostel (how the hell they can call it a hotel is beyond me!) Then Cancel it and sleep in the bins outside they are cleaner, and i swear im not joking. If your Money is Non Refundable, take a loss i swear you will thank me in the end.

Two of us managed to book into another hotel, we were not so lucky due to England playing there everything was booked up! We had to go and buy bugbombs, sleeping bags and matress protecters!

We came home one night to find the door wide open, all our stuff rifled through and the duty free missing.

Avoid at all costs

  • Liked — LEaving the [-----] Hellhole
  • Disliked — Everything!
  • Tips/Secrets — avoid at all cost
  • Stayed November 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank connersstoke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stoke-on-Trent, England
Level 2 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed November 15, 2006

Just got back from Amsterdam about 4 hours ago and couldnt wait to add this review, what an absolute toliet of an hotel.

All I can say is if you've booked - CANCEL IT, we really didnt have that much choice but to stay, because we've been over there for the England game and everywhere was booked up, except for 2 of our lads that managed to find another hotel close by.

Anyway we got there went to reception and some arrogant bald bloke sat there whining about we'd only booked a room for 2 despite my expedia paper work saying 3 rooms for a total of 7. Eventually he sorted them rooms and we went upto the triple room which, someone was cleaning (and i use the term loosely) when we arrived. We waited outside the door for 20 mins, then went in to find we'd got 3 smashed and boarded up windows, the door of the room was hanging off, the mattresses were badly stained the beds were bent, the safe was just sitting on a chair, the bed linen was dirty, and dont even mention the stained toilet.

Now we had read the reviews, so we werent expecting the ritz and it was booked and paid for on an expedia special rate (not so special really at £561.18 for 2 nights).

Anyway 2 of the lads decided immediately to seek alternative accomodation but the rest of use beared with it, we took our flea bomb and set it off and headed for the pub.

We can back 2 hours later to find, someone had got the key to out room and been through our thing, with 1 bottle of aftershave missing.

Anyway I immediately complained to the management of the hotel and they just told me to contact expedia, which I did but unfortunately they could not relocate us due to the football. Anyway we then went out for the rest of the night taking the keys with us and putting a chair behind the door to see if it would be disturbed. Thank-fully it wasnt.

Well we had a good night out and came back put our mattress protectors (aquired in the UK thanks to tripadvisor reports) and got in our sleeping bags (also aquired in UK following reports - so was the flea bomb).

Well then really the answer was only to sleep in the flea pit of a hotel, in our sleeping bags on top of mattress protector which we did for 1 more night, and got out of there as early as possible the next morning.

Oh and although we had the foresight to take out own bedding and mattress protectors and towels, the staff did nothing by way of cleaning or servicing the rooms on the 2nd day.

NEEDLESS TO SAY WE WONT EVER BE GOING BACK!!!!!

YES IVE COMPLAINED TO EXPEDIA


AND EMAILLED THE NETHERLANDS TOURIST BOARD

Its that bad!!!!!

  • Liked — leaving it
  • Disliked — arriving
  • Tips/Secrets — dont bother
  • Stayed October 2006, traveled with friends
    • Value
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank MrShez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed September 27, 2006

It's cheap. It's definitely in the Heart of Amsterdam. However, the bedbugs will feast on you at night and you will wake up to your own blood in your bed from squished bedbugs. Not to mention the irritating itching and scratching for days afterwards. We went in a huge group. Four of us got bitten by bedbugs and we all had to spend money afterwards seeing the doctors and getting medicines for the bites when we got back to the U.S. ( cheap hotel + doctor visits = expensive in the end). So I wouldn't stay here. It really isn't worth the discomfort. (Imagine being on a sightseeing tour but not really paying attention because you keep scratching and/or looking for a pharmacy) Keep your bags away from the beds as you don't want to take the bugs home with you. By the way, the breakfast is a joke. It's just random stuff that can hardly be called a meal.

  • Liked — Location. Price.
  • Disliked — Bedbugs.
  • Tips/Secrets — Stay away.
  • Stayed June 2005, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank xstatix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, england
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 21, 2006

I stayed here with a group of friends, my boyfriend and I had booked a double room (not cheap) 125 euros per night. We were both bitten by the bugs in the bed. How this place stays open I don't understand. The staff could not or would not do anything to help.
Its a rip off ,beware ,its not even cheap

  • Disliked — Bugs in bed
  • Tips/Secrets — avoid at all costs
  • Stayed August 2006, traveled with friends
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
5 Thank JuJuJuJuJuju
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 20, 2006

I stayed in this hotel for two nights in May. I did not stay in a dormitory but in a private room. The room itself was clean and satisfactory with a view over-looking the canal below. In addition, I had my own private bathroom facilities and a working television. I have stayed in many budget hotels in Amsterdam and these luxuries are seldom awarded to the weary-eyed traveller.

The staff was friendly and accomodating. The only real downside was the noise level because of the location of the hotel. I did not really have a problem with this becasue I am a deep-sleeper, however, I could understand how someone might. When leaving the hotel the staff asks that you leave your key at the desk. This is becasue of all the theieves and scammers who loiter around the red-light district. You need to practice saying, "No, thank you," to the many drug dealers if you plan to frequent this area.

All in all, the stay was pleasant and worth the money paid. I would highly advise appropriating a private room if you have the extra coin.

  • Stayed May 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Heart of Amsterdam

Property: Heart of Amsterdam
Address: Oudezijds Achterburgwal 118/120, 1012 DT Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Free Breakfast Pets Allowed ( Dog / Pet Friendly )
Hotel Style:
Ranked #96 of 229 Specialty Lodging in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:2 star — Heart of Amsterdam 2*
Number of rooms: 27
Reservation Options:
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Also Known As:
Heart Of Amsterdam Hotel Amsterdam
Heart Hotel Amsterdam
Amsterdam Heart Hotel

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