My husband and I recently booked a room for four nights. Professional and kind staff who were very friendly and tried to make us feel as comfortable as possible. I loved how our room was directly across the canal and you could hear church bells ringing. It was centrally located to everything! (How did I get so lucky in finding this hotel?) You can sleep soundly because it is very quiet even though people take tours on the canal -- there were no problems. You have a continental breakfast which consists of toast bread, jams, deli meats, cheese and great coffee--no eggs which we didn't mind. I extend my appreciation to the hotel staff, especially Elena, Jordy, "Tico", Estephan, and of course, "Rembrandt" (I loved that pug since I missed mine at home while on vacation). Hopefully, we can stay there again but for a longer time! I recommend this hotel for customer service, location, and the beauty of Amsterdam!
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