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“Nice hotel but be aware of the cleaners!” 3 of 5 bubbles
Review of Hotel Arena

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Hotel Arena
Ranked #120 of 362 Hotels in Amsterdam
Certificate of Excellence
London
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Nice hotel but be aware of the cleaners!”
3 of 5 bubbles Reviewed January 3, 2014

A group of 9 girls stayed ah this hotel in August for a hen. It is abit out from the city centre so you will have to get a tram which takes around 30 minutes to get into Dam Square. If you are looking for a nice hotel without the hustle and bustle of the town then it’s great.

The down fall... On the last day we all went for breakfast around 9.30am. We had packed all of our stuff as we had to check out at 11.00am. We arrived back to the rooms to see 2 cleaners lurking outside the rooms. We took no notice of it and got our stuff and we’re all waiting outside the rooms. 3 girls then realised their purses has been opened and money was missing (Euros and Sterling notes). We went straight to reception to complain and the receptionist did not look at all surprised. If anything she looked annoyed/embarrassed that this had happened. We were told that they will check the key cards and if someone had entered the room they would give us money back. As we were due to get into the taxi the receptionist came up to one of the girls and handed her back a £10.00 note and advised her the cleaner had 'hovered' it up, however the note looked in great condition. We didn’t have time to discuss as we had a flight to catch but said we will email them once we are back to the UK. Long story short, the manager agreed the cleaners had been in the room but does not believe they took any money! We still don’t know why the cleaners had been in our room as check out wasn’t until 11.00am.

I had to add this to trip advisor as iv just seen someone else has posted something re money missing and had been treated the same way we had.

Very annoyed that this has to happened as we had, had a great stay up until the last day.

So if you are going to stay here just be very careful of your money and anything valuable!!!!

  • Stayed August 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Maniv
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,092 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (145)
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Cheshire
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed January 2, 2014

Booked a delux room with a king size bed, the room was a good size but not huge and the king size bed was two singles pushed together. Modern decor and bathroom which had a fabulous shower. Nice bar area but some of the corridors and communal spaces looked a bit shabby. Didn't take Breakfast at the hotel seemed quite expensive went to the Bagel and Beans instead which was situated about 5 mins from the hotel. Would defo recommend this for breakfast/lunch great menu and very friendly staff. A big negative for us was that my daughter had some money stolen from the hotel bedroom and we were not happy with the way the hotel manager dealt with it. We reported the incident as soon as we noticed the money was missing and the next day the manager said he'd investigated but from the room key records the staff who had entered the room he completed trusted so then went on to imply that he thought my daughter was lying. His manner was very arrogant and patronising. This spoilt our stay at the hotel which up until that point had been ok. Would recommend hiring the bikes from the hotel, these very very comfy to ride and great fun. A fantastic local restaurant is Boom eten en drinken which is a French Bistro which serves excellent food and has a great atmosphere

  • Stayed December 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Batofamily
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldershot, United Kingdom
Level Contributor
170 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

Had 3 night at the hotel, interesting, full of history, hotel has everything you need for a trip to Amsterdam. 20 mins walk to centre, 4 mins walk to Metro, 1 min walk to tram stop, so its all on your door step.
Room was cool, Hotel reception staff were amazing
Would i stay there again when i go to Amsterdam................. YES

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ashley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Hague, The Netherlands
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed December 30, 2013

We have stayed a couple of times in hotel Arena and were very pleased with our stay so far. The hotel offers a unique exterieur and interieur, however it looked a bit more run down than a couple of years ago. It defenitely needs some refurbishing.
The rooms vary in size and offer a very different look and feel which is nice. But size is linked to a different price? Breakfast is ok, great that there is capacity to park your car. You can take the tram and you are very quick in the center. The hotel is also nearby the Stopera and Carre.

  • Stayed December 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Liz T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aldershot, United Kingdom
Level Contributor
128 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed December 28, 2013

Right by a tram stop, a beautiful hotel with lots of history, stunning room with high ceilings and windows clean and modern pod style bathroom. Prompt check in and very helpful staff giving information about trips and transport.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Sarah16072013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest
Level Contributor
41 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed December 28, 2013

The architecture and design of the hotel is very interesting, it shows it's a place with history and I understood from locals this is a fancy place to go out in the evening, with life music and dancing. But I was not impressed at all with the quality of the hotel. My room was small, dated and with poor quality wooden flooring. The bathroom was also small, all black and not very clean. The bed was very soft and I personally dislike it, but more annoying was the very poor phonic isolation of the room. I could hear the person in the neighboring room turning in its bed, without exaggeration. Quality of dinner was very good. Location is not convenient, if you want to visit the center you have to walk 10-15mins to the closest metro station. Check in time is late at 3pm and the staff didn't try to accomodate us when we arrived just before noon. All in all, this is not a place I would return to in my future trips in Amsterdam.

  • Stayed November 2013, traveled on business
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Mihaela2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newbury, United Kingdom
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 28, 2013

Stayed at Arena for one night with my boyfriend before journeying to Rotterdam. Both of us had a great nights sleep only disrupted by some loud banging at 08:00 am, at which point we should have probably been awake already.

Easy enough to get to by tube/metro (Weesperplein) or tram (7 and 10 stop very close) and is walk-able from Amsterdam Central in 40+mins. The hotel is situated on the corner of Oosterpark which has some interesting art work and sculptures dotted about. This is a fairly quite area but in easy reach or the more lively city districts.

The hotel, a renovated orphanage, is fairly unique with huge granite staircases and tall ceilings which lend well to the split-level rooms. A lovely mix of old and modern.

The breakfast was good and reasonably priced. We didn't use the restaurant or the bar as we wanted to explore the city a bit.

Would definitely come back.

Room Tip: A delux double room was ideal for a short stay (1 to 3 nights) but may have felt too small for a lon...
See more room tips
  • Stayed December 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ceejayel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Arena

Property: Hotel Arena
Address: 's-Gravesandestraat 51, 1092 AA Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#49 Business Hotel in Amsterdam
#62 Romantic Hotel in Amsterdam
#76 Luxury Hotel in Amsterdam
#79 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Arena 4*
Number of rooms: 116
Official Description (provided by the hotel):
Hotel Arena is not simply a 4 star hotel, it is a place of cultural history. A place where people used to come together and it still is for both locals and citizens from all over the world, from artist to business people. Hotel Arena offers a restaurant with a sunny, laid-back terrace; the perfect retreat to have drinks. Hidden away is the enclosed backyard where you can enjoy your Sunday breakfast. Moreover, Hotel Arena regularly hosts contemporary art exhibitions and boasts its very own night club. Hop on one of the hotel bikes and discover Amsterdam’s Eastern Quarter, where Hotel Arena is situated. ... more   less 
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Also Known As:
Arena Hotel Amsterdam
Hotel Arena Amsterdam

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