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“Good Stay, Comfortable Rooms” 5 of 5 bubbles
Review of Hotel Arena

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Hotel Arena
Ranked #95 of 362 Hotels in Amsterdam
Certificate of Excellence
Calgary, Canada
Level Contributor
90 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
“Good Stay, Comfortable Rooms”
5 of 5 bubbles Reviewed October 17, 2013

Stayed a couple nights in September during our trip through Europe. A very trendy hotel with friendly staff. We enjoyed our small but funky loft style room with a very comfortable bed. There is a nice lounge, great for some drinks during the evening, and on the recommendation of the front desk person we took a short walk down the street to a more local bar.
We rented bikes directly from the hotel which was very convenient to tour around Amsterdam. When it rained in the evening we were able to catch the tram easily just down the street. We did stay mid week so we didn't experience alot of noise that has been mentioned in other reviews. It was a great stay and we would stay here again.

Room Tip: We enjoyed the loft since there was only two of us, but it would be rather small for longer stays
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Sir_Hayward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,444 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (160)
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English first
Guildford, England, United Kingdom
Level Contributor
240 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 bubbles Reviewed October 17, 2013 via mobile

Visited for one night, on business.

Flawless check-in and check out, with friendly staff.

A friendly bar with a good range of beers, which also doubles as the dining room for the self service breakfast. The food was hot and tasty.

Had a very comfortable, clean and well appointed room (123) which overlooks a residential lawn. The room is split over two floors, with a gallery from the bedroom over the sitting room, which is great.

However, access to the bedroom I'd via a very steep, turning, narrow painted staircase. I nearly tripped down it, stone cold sober, and a colleague fell down hers.

Also, the "wall" between the lounge and the bathroom is part obscured glass, so if you really need and value your privacy, this might not be the room for you.

It's worth noting that the hotel has a nightclub, which hosts up to (I believe) 1,000 people, so you may want to enquire as to whether it will be open during your visit, and whether you can get a room away from the action.

Stayed October 2013, traveled on business
Helpful?
Thank Ed L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 16, 2013 via mobile

Very good hotel would find hard to fault anywhere. We stayed mid week so had no prob with the disco next door but im told it can be noisey. Regardless we thought it was an excellent hotel.
Recendations would be that the office staff take consideration of the clinets ever changing and different challanges when considerating how they can help. We had a date change request which was tuned down due to the fact that we booked on HOTELS.com. Looks like these booking are considered 2nd class ! Not good!

Helpful?
Thank ColmOBrien
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
las Vegas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed October 16, 2013

This hotel is by far the worst hotel I have ever stayed at. When I arrived in my room it was dusty, and the mini fridge had someones old food in it. I complained and they upgraded me to a larger room, which was nice. However- my room was never properly cleaned. I stayed at Hotel Arena for 5 days and the bed sheets were never changed- I complained about this twice- which finally resulted in the changing of sheets. The floor was never vacuumed. The countertops were never wiped down, and over all the room was just dirty. Both my husband and I found bug bites when we woke up one morning. The hotel does not have a bell man, a concierge, or really anything you would expect from a four star hotel. There was always a line at the check in desk. Save your money and book a three star or less.

Stayed October 2013, traveled as a couple
Helpful?
4 Thank Julia H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middlesbrough
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed October 15, 2013 via mobile

Great Hotel
We arrived at hotel arena too find that booking.com had cancelled our room 2 months prior and not informed us. Following a flight from the uk we were not amused as this was a just a 2 night break, we spoke with booking.com who were extremely unhelpful. However saskia the hotel manager said she would try her best too book us into a room, we were upgraded and paid the same price as quoted on booking.com! What could of been a nightmare was sorted within 20 minutes an we were very appreciative. Our room was lovely, clean and had everything you needed with a gorgeous bath an lots of nice toiletries. Our room was cleaned daily and all staff where polite and happy. We walked about 10 minutes to get the train to Amsterdam central we got a 48 hour pass which made it a lot cheaper than taxis an there was always trains there within 5 minutes at the station. These ran until just before 1am. We liked the fact we weren't directly in the centre an the hotel and surroundings had a nice relaxed feel about it. Overall would definitely visit again hotel and city. Thank you again saskia!

Stayed October 2013, traveled as a couple
Helpful?
Thank Penny010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stockholm
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 10, 2013

Was staying at this hotel with some 20 of my colleagues. We were visiting Amsterdam due to a conference over a weekend. In overall I found the staff at this hotel incredibly rude. I'm gluten intolerant and those mornings we stayed at the hotel until they opened the breakfast at 8am, I ended up not getting any food at all. One of my colleagues has diabetes and also gluten intolerant, and a busy work without a breakfast wasn't good for him. Also, I heard the cook saying to the waitress that there is gluten free bread downstairs and the waitress answered, "ok, I tell the client it doesn't exist.". She didn't want to go and get it. Also, when I got home, I saw that the hotel charged me 100e for something, and not knowing what it was, I called them. Again, a rude voice told it was a guarantee for the mini bar, an that the personnel had told me this when I got there. Well, they didn't. And come on, 100€? I didn't look inside the minibar, but they must have had crazy exclusive peanuts there... The rude voice continued educating me that I would get my money back in 3 weeks. Well, what can I do, obviously these people don't see the value of happy customers. I find it a pity.

  • Stayed October 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Enniplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 9, 2013 via mobile

Like myself you probably could not believe all the bad reviews for this hotel until you stay there and realize they are all true. The sheets were changed only once in 5 days after excess pleading. The floors which I admit to making a mess on was never vacuum. Bathroom counter had hair left on it. Cups that were obviously used were never replaced. The hotel has no umbrellas, no bellman, and always a line at the front desk. I could go on but I almost don't believe my own review that a place like this could be in business

  • Stayed October 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Fangusz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Arena

Property: Hotel Arena
Address: 's-Gravesandestraat 55, 1092 AA Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#49 Business Hotel in Amsterdam
#62 Romantic Hotel in Amsterdam
#64 Luxury Hotel in Amsterdam
#79 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Arena 4*
Number of rooms: 119
Official Description (provided by the hotel):
Hotel Arena is located in one of the most beautiful parks of Amsterdam, the Oosterpark. In the popular East side of the city and at only 10 minutes walking distance from the city centre. The hotel is located in a historic building that once functioned as an orphanage and nursing-home. Besides hotel rooms, Hotel Arena has a café- restaurant PARK with amazing food and great views on the park, a hidden patio, creative studios for meetings & events and an old chapel to be used for events. With high ceilings, large windows, sloping walls, wooden beams and original ornaments no room in our hotel is the same. But each room does have a flat-screen TV, air conditioning, seating area and private bathroom. The hotel offers 24-hour reception, free WiFi, bicycle rental and a host that is always there for you to share various insider tips during your unforgettable stay. The hotel's entrance is accessible via the Oosterpark. Parking is available via the underground garage. Several trams stop are around the corner and offer good and fast connections to the main attractions of the city such as Museum Square, Leidseplein, Rembrandtplein and the Dam Square. Experience Hotel Arena: a green oasis in the vibrant centre of Amsterdam. ... more   less 
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Also Known As:
Arena Hotel Amsterdam
Hotel Arena Amsterdam

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