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“Don't visit this hotel if you're traveling at work” 1 of 5 bubbles
Review of Hotel Arena

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Hotel Arena
Ranked #96 of 362 Hotels in Amsterdam
Certificate of Excellence
Stockholm
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Don't visit this hotel if you're traveling at work”
1 of 5 bubbles Reviewed October 10, 2013

Was staying at this hotel with some 20 of my colleagues. We were visiting Amsterdam due to a conference over a weekend. In overall I found the staff at this hotel incredibly rude. I'm gluten intolerant and those mornings we stayed at the hotel until they opened the breakfast at 8am, I ended up not getting any food at all. One of my colleagues has diabetes and also gluten intolerant, and a busy work without a breakfast wasn't good for him. Also, I heard the cook saying to the waitress that there is gluten free bread downstairs and the waitress answered, "ok, I tell the client it doesn't exist.". She didn't want to go and get it. Also, when I got home, I saw that the hotel charged me 100e for something, and not knowing what it was, I called them. Again, a rude voice told it was a guarantee for the mini bar, an that the personnel had told me this when I got there. Well, they didn't. And come on, 100€? I didn't look inside the minibar, but they must have had crazy exclusive peanuts there... The rude voice continued educating me that I would get my money back in 3 weeks. Well, what can I do, obviously these people don't see the value of happy customers. I find it a pity.

  • Stayed October 2013, traveled on business
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Enniplaces
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,446 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (160)
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English first
Las Vegas, Nevada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed October 9, 2013 via mobile

Like myself you probably could not believe all the bad reviews for this hotel until you stay there and realize they are all true. The sheets were changed only once in 5 days after excess pleading. The floors which I admit to making a mess on was never vacuum. Bathroom counter had hair left on it. Cups that were obviously used were never replaced. The hotel has no umbrellas, no bellman, and always a line at the front desk. I could go on but I almost don't believe my own review that a place like this could be in business

  • Stayed October 2013
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Fangusz4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamburg, Germany
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed October 9, 2013

This was a strange hotel. The rooms are very bright yet the corridors are dark and creepy. The rooms are very modern but they have strange features. Like our one had a glass wall separating the bathroom from the rest of the room, so someone sitting on the bed could see everything happening in the bathroom. Also the bathroom door did not have a lock. And there was a distinct lack of spoons. Despite all of this, our stay was pleasant and relaxing. The service was always friendly and the staff always professional.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank PankajTank
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
Level Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed October 6, 2013

Booked online (eBookers). Booking process quite swift. Arrived at hotel at 12 noon, but were not ready for us, so had to store luggage and go about town. Had a quick look around - stylish reception area, and quite uniquely furnished; best is restaurant and bar lounge areas.. Stayed for 3 nights. Room quite OK, but terrible bed - got 2 twin beds that were brought together (and kept slipping apart), rather than 1 proper double bed. Very uncomfortable arrangement! Stayed 3 nights, and all quite OK.
Checking-out process was a bit of a nightmare. Arrived at reception desk at 10:30am, only to find a long queue and only 1 receptionist. Finally got the plot, and a second person joined in to help out. Was shouted at for "being very late to check out", and I appropriately retorted that I had been waiting on the queue for over 30mins! Was very annoyed, and demanded an apology, which was given. Was also caught unawares by the "town tax", whilst checking out! Beware, as you are never told this on the website, or while checking in!!!
Best experience was in the restaurant / bar area. "Welcome drink" was great. The bar/restaurant staff are hardworking and very friendly. Service was prompt. Background music was great.
Guests toilets quite smelly though!
Not sure I would go back there.

Room Tip: Rooms facing the garden side are best.
See more room tips
  • Stayed October 2013, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank MikeCheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
3 of 5 bubbles Reviewed October 5, 2013 via mobile

Stayed here with partner for 3 nights. Prepaid online and arrived knowing a room deposit had to be paid (thank you TA reviewers!!). We paid in cash knowing that c.card return payments were few and far between! On checkout we were informed our deposit would be charged with hotel tax?! Why this was put onto the deposit I have no clue- especially as it wasn't used to purchase anything... Received €134 back out of our €150- would have been nice to have been told about this during check in!
Room was very basic and somewhat small for 2 people. (Room 240). Was an attic type room with slanted ceilings- my partner is 6ft4 so found this a bit troublesome.... The bed was extremely comfortable and quite large. Bathroom was a see through box, meaning whoever you share with will see...everything. As the doors do not seal tight the bathrooms ac is constantly on and did keep us Awake during the night. Furthermore after using the shower the whole floor got covered in water!!! Hotel arena need to realise that these bathrooms just do not work!!!
On a whole the room was ok. It did the job. The look of the hotel was nice and modern although a lot of paintwork and corridors needed some work!! The location was a little out of the way- but if you want a reasonable hotel at a good price going out of the city slightly seemed the best choice.

Definitely not a 4* they need to get the basics right before the aesthetics!! Pay everything in cash and Be prepared to do some walking.

  • Stayed October 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank groovyjo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tel Aviv
1 review
3 of 5 bubbles Reviewed October 4, 2013

Impressive interrior, the neo-Gothic style seem to overweigh small but unpleasant details. Due to some structural problems, there was no WiFi in our room as we were told at the reception. The room has a mezzanine but not everybody can reach the upper floor. The staircase reminds of the Gothic towers for undersized knights. The interior of the room was very modern, with a glass cube with a toilet and shower. The shower was fixed in the ceiling, and now I understand what does it mean to wash oneself under a rain. The cone of shower jets diverges by the lower part of your body, and to wash it properly you'd better stand on your hands. Like in a public facility (gaol?) you have a fixed plastic cylinder with some soapy liquids (they did not replenish them even after several reminders, the same was with burnt bulbs).
As to the rest, the location is beutiful, a large park nearby, and the easily reachable city center by a good network of trams.

  • Stayed September 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Gennady P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
carlisle
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
3 of 5 bubbles Reviewed September 27, 2013

Arrived at the hotel and was pleased to see a large secure car park. Walked into the reception and was hit by a 'wow' factor, very impressed. Check-in was speedy and we were escorted to our room. First impression of the room was another 'wow'. It was large with exceedingly high ceiling and included a mezzanine floor accommodating a 'lounge' area with with tv and mini bar. The en suite bathroom had black glass walls and looked very trendy. However, when we looked a little closer, things began to fall apart. Firstly, there was dust and cobwebs up the exceedingly high walls, poor housekeeping. Second, the black bathroom glass walls were sticky plastic on plain glass and it was peeling off. Third, while sitting on the loo, where was the toilet roll? After looking in all the obvious places for a toilet roll holder (never found), we found the toilet roll sitting by the wash basin more than 2 arms lengths away. Fourth, we book a double bed only to be greeted by 2 singles pushed together. Fifth, having a shower was fun, there was no shower door and the whole bathroom got soaked, toilet and all. No amount of towels would dry the mess up. The sleep quality of the room was not too bad but there was quite a lot of outside noise. That about sums the bedroom up.
Being late arrivers at the hotel, we decided to eat in the hotel. The restaurant was pretty full so they asked if we could eat in the bar, not a problem. The menu's were slow to arrive and the excuse was that they could only find 2! We ordered and waited. From our seats we could see right into the open plan kitchens and the 3 chefs working, sometimes. When our meal arrived, the ravioli garnish was missing from mine. I asked about this and was told that chef would sort this. When the ravioli arrived, my main meal was finished. We ordered pudding and waited. The chefs in the kitchen looked bored and seemed intent on feeding themselves. The only person really working in the kitchen was the man washing the dishes. We drank several bottles of beer and waited longer and eventually asked 'where was our pudding?' The kitchen sprung into life and we were told that there had been 'technical problems'. Don't get me wrong, the meal was quite good but the service very poor. We also did not like the way the chefs seemed to be snacking while cooking, not very hygienic. One chef appeared to eat more than he plated up.
Following super, we decided not to risk breakfast at 18 euros per person.
Overall, the hotel looked very impressive and charged plenty for the privilege of our stay. Although not a complete disaster, we would probably try to find accommodation in an alternative hotel on our next stay in Amsterdam.

  • Stayed September 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank ljt155
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Arena

Property: Hotel Arena
Address: 's-Gravesandestraat 55, 1092 AA Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#49 Business Hotel in Amsterdam
#62 Romantic Hotel in Amsterdam
#64 Luxury Hotel in Amsterdam
#79 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Arena 4*
Number of rooms: 119
Official Description (provided by the hotel):
Hotel Arena is located in one of the most beautiful parks of Amsterdam, the Oosterpark. In the popular East side of the city and at only 10 minutes walking distance from the city centre. The hotel is located in a historic building that once functioned as an orphanage and nursing-home. Besides hotel rooms, Hotel Arena has a café- restaurant PARK with amazing food and great views on the park, a hidden patio, creative studios for meetings & events and an old chapel to be used for events. With high ceilings, large windows, sloping walls, wooden beams and original ornaments no room in our hotel is the same. But each room does have a flat-screen TV, air conditioning, seating area and private bathroom. The hotel offers 24-hour reception, free WiFi, bicycle rental and a host that is always there for you to share various insider tips during your unforgettable stay. The hotel's entrance is accessible via the Oosterpark. Parking is available via the underground garage. Several trams stop are around the corner and offer good and fast connections to the main attractions of the city such as Museum Square, Leidseplein, Rembrandtplein and the Dam Square. Experience Hotel Arena: a green oasis in the vibrant centre of Amsterdam. ... more   less 
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Also Known As:
Arena Hotel Amsterdam
Hotel Arena Amsterdam

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