Was staying at this hotel with some 20 of my colleagues. We were visiting Amsterdam due to a conference over a weekend. In overall I found the staff at this hotel incredibly rude. I'm gluten intolerant and those mornings we stayed at the hotel until they opened the breakfast at 8am, I ended up not getting any food at all. One of my colleagues has diabetes and also gluten intolerant, and a busy work without a breakfast wasn't good for him. Also, I heard the cook saying to the waitress that there is gluten free bread downstairs and the waitress answered, "ok, I tell the client it doesn't exist.". She didn't want to go and get it. Also, when I got home, I saw that the hotel charged me 100e for something, and not knowing what it was, I called them. Again, a rude voice told it was a guarantee for the mini bar, an that the personnel had told me this when I got there. Well, they didn't. And come on, 100€? I didn't look inside the minibar, but they must have had crazy exclusive peanuts there... The rude voice continued educating me that I would get my money back in 3 weeks. Well, what can I do, obviously these people don't see the value of happy customers. I find it a pity.
- Official Description (provided by the hotel):
- Hotel Arena is not simply a 4 star hotel, it is a place of cultural history. A place where people used to come together and it still is for both locals and citizens from all over the world, from artist to business people. Hotel Arena offers a restaurant with a sunny, laid-back terrace; the perfect retreat to have drinks. Hidden away is the enclosed backyard where you can enjoy your Sunday breakfast. Moreover, Hotel Arena regularly hosts contemporary art exhibitions and boasts its very own night club. Hop on one of the hotel bikes and discover Amsterdam’s Eastern Quarter, where Hotel Arena is situated. ... more less
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- Also Known As:
- Arena Hotel Amsterdam
- Hotel Arena Amsterdam