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“Amazing building, good if not great service, technology too complex” 4 of 5 stars
Review of Conservatorium Hotel

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Conservatorium Hotel
5.0 of 5 Hotel   |   Van Baerlestraat 27, 1071 AN Amsterdam, The Netherlands (Museum Quarter (Museumkwartier))   |  
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Ranked #16 of 357 Hotels in Amsterdam
Buckingham, United Kingdom
Level Contributor
50 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
“Amazing building, good if not great service, technology too complex”
4 of 5 stars Reviewed July 10, 2012

This is a really beautifully converted hotel, with many original features and lovely modern/older architecture around every turn.

I had a quiet room on the 5th floor. Thought it was spacious and comfortable if "over-designed":

1) they have tried to be too clever with the technology - there are buttons everywhere, yet a) the room curtains took around 50" to close and you had to press a button throughout, rather than just pressing it once to open or close; b) the bedside lights have touch sensors, which signally don't work very consistently - so you struggle to turn on/off the lights; c) there is a sensor which turns all the lights on and off when you walk in/out - unfortunately this also turned off the Nespresso machine and I couldn't figure out how to make this work; d) the bathroom TV didn't work.
2) the design is hardly functional - lovely bathroom, but the shower door leaked so there was water all over the floor; the doors to the bathroom and separate toilet have a thin strip protruding as a handle, and older arthritic fingers would struggle to pull open a heavy door...
3) thank you for the free wifi - but rather than just clicking through and logging on via cut and paste from a tablet or mobile phone, you have to copy down a long alphanumberic reference and then type it back in to your device to access...

The staff were generally efficient rather than warm. I didn't get the sense they'd go the extra mile if it were needed (and I wasn't asked on checkout if I'd enjoyed my stay or if there was anything that could be improved). They did send someone up to my room to show me how all the technology worked, which was much needed, even if the tech didn't always deliver as above.

This was a business trip so I briefly had a drink in the decent, atmospheric bar, and breakfast in the morning, which was fine.

All in all, it was a good, pretty expensive experience. It could be a great hotel (and it is very new, having been open for less than a year) if they can address the design & technology issues, and work on the staff warmth. Send them to Cape Grace in Cape Town to see how to do the latter.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank deehell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Conservatorium Hotel, responded to this review, July 16, 2012
Dear guest,

Thank you very much for giving us your detailed description of your experience. It is very much appreciated and it helps us to address the points you mentioned. We have discussed your feedback with all departments and will take action accordingly. Hopefully you will give us the pleasure of welcoming you back in the future.

Warm regards,
Conservatorium Hotel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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892 reviews from our community

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Antwerp, Belgium
Level Contributor
57 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed July 9, 2012

The location is great, very close to Rijksmuseum & Van Gogh museum and only a couple of min walk away from the centre w it's canals.

The building is historical and has been restored in a breathtaking way. Even sitting in the lobby is pleasant.

Stayed here for business meaning I can't rate the spa nor the restaurants as we went out for lunch &dinner.

Rooms are perfect at first sight. Comfortable bed, great multi media surround system.as I stayed here alone, room was spacious enough but I doubt it might be the case when you travel with another person.
Bathroom was ok w a very good shower.
What really disturbed me (much more than an incomplete mini bar) was the noise at night, coming from the airco system. I put it out, didn't help. Eco modus, no help either. It was really unpleasant and it made it difficult to feel into sleep. For a hotel this is not what I expect and certainly not in a 5 star hotel.

Wifi works well and public parking close to the hotel is very handy.

Having stayed at 5 star hotels I can assure they have the potential to get there but for such a price and expecting 5star comfort, I must say I expectes that little extra touch which makes you forget about the price you paid.

Nevertheless a very good address and I hope they will evolve by walking that final extra mile which makes it top class

  • Stayed June 2012
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Coutchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Conservatorium Hotel, responded to this review, July 16, 2012
Dear guest,

Thank you very much for your feedback on our hotel. We are happy to know you have enjoyed the design of the building. Your comments help us to improve our services and form the basis for the training of our colleagues. We hope that we will have the opportunity of welcoming you back in the not too distant future.

Warm regards,
Conservatorium Hotel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
prague
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed July 6, 2012

Beautifully restored building, simple yet classy rooms, lobby with a very soothing atmosphere and very pleasant staff. Room and bathroom very spotlessly clean. Especially the bathroom is beautifully designed and furnished - loved the huge rain shower and sitting on the wooden stool in the shower after a long day at work felt like heaven on earth. Staff at the reception was very friendly and helpful. Fast check in but then we had a group booking and our details were already in the system so that might have helped. Nice touch was how a person was assigned to you during check in who would walk you to your room and show you how everything operates in the room (lights and shades...). Breakfast was good though we saw no warm food on selection, we were a bit shy so never asked and only on our last day when we were rushing to the airport we found out that there is a menu for warm breakfast but you have to ask for it but this was not any major problem. The choice of food for breakfast was very nice even without eggs/bacon... For me the reason why 4 points and not 5 is the noise in the room - I stayed on the 7th floor (lovely view!) but the first night I got up twice from my bed to check if my windows were really closed. The noise from the trams from the street below was that strong. I would recommend rooms facing the side street with no trams or facing the atrium.

We had dinner once in the brasserie - it was okay nothing impressive though. However, colleagues spoke highly of the Tunes restaurant so next time I will try to test it out. The bar was very pleasant - great drinks, again very good service but strangely it was almost empty most of the evening.

Other than that a really beautiful and comfortable place to stay.

Room Tip: I would recommend rooms facing the side street with no trams or facing the atrium.
See more room tips
  • Stayed June 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank PragueMarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Conservatorium Hotel, responded to this review, July 16, 2012
Dear guest,

How wonderful to read such a nice review of your experience in our hotel. We are pleased to know that you have enjoyed your stay. May you visit the hotel again, please inform us about your room preferences and we would be more than happy to assist you in finding the perfect room. We look forward to your next visit.

Warm regards,
Conservatorium Hotel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
32 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed July 2, 2012

This is a great addition to the Amsterdam scene great loction, accomodation, food and service and despite being notoriously mean the Amsterdamer's are there too!

  • Stayed June 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Adolphe S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Conservatorium Hotel, responded to this review, July 10, 2012
Dear guest,

Thank you very much for your nice comments on our hotel. We look forward to welcoming you back.

Warm regards,
Conservatorium Hotel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
54 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed June 28, 2012

I stayed at this hotel for 2 nights on business. It is a stunning building and they have done amazing work to ensure every aspect of original and new buildings blend in. The architecture is so impressive that you hope for a great experience. The lobby is cool and a nice place for a cup of tea or informal meeting. The gym is lovely and well equipped. The rooms are duplex split level and very funky and on first look appear great. The upside is the bed is comfortable, the wifi is free and the shower is good. However the air con is woeful. It only works in the upstairs part by the bed so downstairs by the desk, sitting area and bathroom is stifling and hot. The pillows are either so soft they are paper thin or so bouncy its like laying on a trampoline. When I asked to change them I was told that was it, inspire of a 'pillow menu' in the room. The storage and lay out is a disaster with plugs for thehairdryer next to the sink! And hardly any handing space and no drawers. Finally the safe lost power on morning of checkout and the delay getting it opened meant i was late for a meeting. The service in every aspect was poor and slow and generally lacked care. We tried to book an evening trip only to be told by the time they had called 8hrs after asked to, it was sold out. A table at a restaurant was booked for the wrong time and we lost the table. Generally every request to reception or a host was seen as a nuisance. The breakfast drinks took ages to arrive as did the evening after dinner tea. My suspicion is they currently trade on the beauty Of the hotel and it's history. However most business travellers in particular value good service and functionality. As a regular traveller I would not stay here again.

  • Stayed June 2012
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Sazlward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Conservatorium Hotel, responded to this review, July 10, 2012
Dear guest,

We would like to thank you for the feedback on your stay at the Conservatorium Hotel. We apologize for the inconvenience you have experienced. We take your comments very serious, and have discussed these with all departments concerned. We are continuously training our colleagues, to ensure that they provide our guests with the right and professional service. We sincerely hope you will give our hotel a second chance. Please do not hesitate to contact us directly if we can be of any further assistance.

Warm regards,
Conservatorium Hotel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tilburg, The Netherlands
Level Contributor
28 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
3 of 5 stars Reviewed June 26, 2012

stayed for 1 night for business trip in NL.
Location - right opposite concergebouw - and all the major museums - and PC Hooft (amsterdams wannabe Bondstreet) around the corner. lost of good restaurante nearby but little night life in the near vicinity. Mind though the Stedelijk museum right accross from the hotel is closed and there is a lot of construction still underway (in no way does this disturb your hotel stay btw)
hotel is new and lobby - brasserie all look stunning with a very impressive atrium.
Room - i had the least expensive superior room - the design is very nice - and all eletronics state of the art - though i still find normal light switches and curtains easier to use than the electronic variety (probably getting old). at 25m2 its on the small side, but not cramped - with 2 people its would be.
The beds are amazingly comfortable / shower great / amenities as they should be (l'occitane)
Internet - Wifi is free and worked quick and effortlessly.
The Gym is amazing - esp the pool/spa are! and big for european standards
Nice touch - nespresso machine in ahc room.
Not so nice: shower door does not cloes adequately so eahc time you shower the whole bathroom is like a swimming pool - poor design in my opinion.
Minibar was not stocked completely - and get rid of the large bottles of liquor - small ones much better - i wanted one drink and had to buy a quart bottle for 24euro's - not good
The fridge switches on and off very regularly during the night - and its loud (not well insulated)

I found the breakfast buffet rather dissapointing with a veyr limited choice of items.
and 1 person at check out in the morning at 8.30 is ofcourse not good planning!!

And lastly many staff give the impression they still need training to get things moving smoothly - they are all very friendly and work hard at making you feel at home!

all small things but at 375euro for the cheapest room and the ambition to the top 5* hotel - there still is some work to be done!

Room Tip: get a bigger room than the superior - also i guess a rooom facing van baerle straat can be noisy wit...
See more room tips
  • Stayed June 2012, traveled on business
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
4 Thank SUMMIE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Conservatorium Hotel, responded to this review, July 10, 2012
Dear guest,

Thank you very much for sharing your thoughts on our hotel with us. Your feedback gives us the opportunity to improve our services and facilities. I can assure you that we have taken your mentioned points very serious, and will do our utmost to improve these issues. Hopefully you will give us the pleasure of welcoming you back in the future.

Warm regards,
Conservatorium Hotel Amsterdam
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Conservatorium Hotel

Address: Van Baerlestraat 27, 1071 AN Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Museum Quarter (Museumkwartier) , Museumplein
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 357 Hotels in Amsterdam
Price Range (Based on Average Rates):
Hotel Class:5 star — Conservatorium Hotel 5*
Number of rooms: 129
Official Description (provided by the hotel):
At Home in the Heart of Amsterdam The Conservatorium Hotel is Amsterdam's leading luxury lifestyle palace, evoking glamour and elegance for sophisticated, design-literate travellers. Located in Museum Square, the luxury centre and cultural heart of the city, the Conservatorium is an architectural masterpiece that combines a landmark heritage building with a graceful , contemporary design, offering guests a selection of restaurants, a bar, lounge and the 1,000 sq m Akasha Holistic Wellbeing Facility. A destination hotel with a real sense of place, the Conservatorium is known at home and abroad as 'Amsterdam's Living Room'. ... more   less 
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