Location is perfect and accomodation also, but I already travelled staying in hostels in more than 10 countries and I never experienced a bad service as the one I had today from the Reception.
I just arrived at the hostel yesterday and the bed that I was assigned was occupied by someone else. When I said to the Receptionist called "CAtherina", she was extremely rude saying that I should have told her before cause it will confuse housekeeping.
I work in hospitality and I already have worked in a hostel repection, and there are many ways to say something. AND THE WAY SHE TREATED ME, its not acceptable.
I am waiting for a feedback from management.
- Official Description (provided by the hotel):
- Wake up in one of the highest rated hostels,located in the middle of one of the most visually stunning cities in the world! The Bulldog Hostel Amsterdam is loaded with that typical international and liberal atmosphere that makes Amsterdam so special... besides other things. Choose to stay in a dorm, private room or in our cool private suite whenever you come stumbling back from your Amsterdam adventure! We will make sure it will feel like your home away from home! ... more less
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