I found the staff here to be the most rude and unhelpful that I have ever encountered. Maybe, due the location in the red light district, they have to put up with some troublesome guests but there is absolutely no justification for treating all customers in the the sneering, condescending manner in which they do. I've stayed in hostels all over the world and felt at home in the most basic of accommodations but the attitude of the staff here was the worst I have ever encountered. To add insult to injury, we were charged an additional 25 euro per person on top of the price agreed at the time of booking as we were told that the room we had stayed in was larger than the one we had originally booked. Admittedly, there were a couple of spare beds put it was not our request to be put in this room, it was merely what we were given. Since they had held onto our passports, we were in no position to argue. To say that i felt conned would be a massive understatement. This was nothing short of the type of scam that you might expect in some far flung third world country and seriously dented my image of Amsterdam as a friendly city. And to top it all, I ended up coming home with bites all over my body. I looked like a version of the elephant man....I found the staff here to be the most rude and unhelpful that I have ever encountered. Maybe, due the location in the red light district, they have to put up with some troublesome guests but there is absolutely no justification for treating all customers in the the sneering, condescending manner in which they do.
I've stayed in hostels all over the world and felt at home in the most basic of accommodations but the attitude of the staff here was the worst I have ever encountered.
To add insult to injury, we were charged an additional 25 euro per person on top of the price agreed at the time of booking as we were told that the room we had stayed in was larger than the one we had originally booked. Admittedly, there were a couple of spare beds put it was not our request to be put in this room, it was merely what we were given. Since they had held onto our passports, we were in no position to argue. To say that i felt conned would be a massive understatement. This was nothing short of the type of scam that you might expect in some far flung third world country and seriously dented my image of Amsterdam as a friendly city.
And to top it all, I ended up coming home with bites all over my body. I looked like a version of the elephant man. I t took me a few days after I got home before I put two and two together and came to the conclusion - that dump had BED BUGS!!!!!
Having stayed in this hostel, I was absolutely livid at how I was treated.More