Positive: Clean quiet rooms, reasonable breakfast, Good location for Leidesplein
Negative: Not even 2 star! Lift unsafe and broken (although allegedly working); Poor F&F in landings (carpets coming up on steep stairs and bare plaster round door frames); Fire exits non existent; No kettle in room (probably a good thing, given the fire safety issues); Use of CCTV to monitor residents (I dread to think)
The manager of this hotel knows NOTHING about customer service. Arrived (11:30am) we were told by one of the staff that we would be attended to within 5 minutes. 25 minutes later he came to allow us to check in (even though he knew we were there). He then told us he was expecting us to pay by cash. I pointed out out (politely) that the info. supplied by booking.com indicated that the payment method would be card (He went on rudely to explain that should I wish to go and stay somewhere else it will cost much more). I did agree to pay the 4% surcharge and left it at that. We had to wait 20 minutes for a table at breakfast the following morning, with no apology (We were not alone - other residents had the same stand offish approach). My wife and son were trapped in the lift for 2 minutes. My wife parked the bicycle she had hired OUTSIDE the hotel for 2 minutes whilst she picked something up and was asked to move it by him immediately, which she did. I arrived later and, unable to get through the hotel main door with my access card, was forced to take my chances in the lift - It broke without moving. The lights flickered on the panel and I couldn't get out. I forced open the doors and got out of the hotel (it's not possible to gain entry to the stairs without going outside). I found another resident unable to get in. Having tried my card again, we gained entry (to the stairs side of the hotel). I was then confronted by the manager who accused me of "breaking the lift AGAIN". I challenged him as to why he thought I had damaged his lift. It transpired he knows there is a fault and has been sat on the CCTV waiting for people to get stuck so he can manually override the controls. I gently pointed out that he prevent people from using it until it had been professionally fixed at which point he slammed the door behind him in a huff.
If you're after material for a new sitcom, a trainee escapologist or just looking for some kind of masochist thrill I would recommend this hotel very highly indeed.
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- Also Known As:
- Jupiter Hotel Amsterdam