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“Beware!!!! Don't trust your booking confirmation” 1 of 5 stars
Review of Maas Hotel

Maas Hotel
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Maas Hotel
Ranked #276 of 364 Hotels in Amsterdam
A TripAdvisor Member
“Beware!!!! Don't trust your booking confirmation”
1 of 5 stars Reviewed September 1, 2005

I booked the canal view room with waterbed and jacuzzi as a surprise 40th birthday present for my husband. After receiving the booking confirmation from Bookings, I e-mailed the hotel direct to advise them that I had specifically made this booking for these features, particularly the waterbed as I wanted to make his 40th special.

Three days later (and only 3 days before we were due to arrive), I had still not received any confirmation from the hotel so I e-mailed them again then rang them direct (from the UK), only to be told that no such room was available as 'no booking had been received'. I advised them that I had the booking confirmation in front of me, and asked why they had not contacted me 3 days earlier on receipt of my original e-mail, and what would have happened had we just arrived? They merely said that they 'would have found us something, HOPEFULLY'!

After contacting Bookings, they were extremely annoyed with the hotel as they had STILL not received notice that the rooms they were still advertising were unavailable. The hotel then rang me back and offered a room at the rear of the hotel (NO canal view), NO water bed and NO jacuzzi although we could have a free breakfast,as though this was some sort of compensation! Needless to say, I immediately cancelled and frantically made alternative arrangements.

SO BEWARE!!! Do not assume that a confirmation booking will actually get you a room at all, let alone the one you've booked!

  • Stayed September 2005
    • 1 of 5 stars
      Service
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4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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27 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
macclesfield
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 24, 2005

Our stay at the hotel proved to be worthwhile and I would definetly reccomend returning in the near future. The hotel itself is in a prime location with lots of bars, coffee shops and restaurants with bags of entertainment to enjoy!
The hotel is in a central part of the city which you would expect to have alot of noise, however no noise could be heard from our room at all. The rooms were of a reasonable size, complete with comfortable beds and a decent sized wardrobe and drawers. The bathroom was exceptionally clean and modern with a sink, toilet and power shower with an inbuilt radio! There were however the downsides to the hotel in the fact that there was no safe( which was stated in the summary of room) and the mini fridge didn't work. Also if you want breakfast you have to either pay extra on top of the price for your room or eat out. The hotel also charges you 10 euros tax on top of your room cost (which isn't stated in the summary). The hotel has very, very steep stairs leading upto the reception area from the main road and isn't ideal for older people, (there is however, a lift upto hotel rooms)
We went to see a local comedy show around the corner from the hotel in the square called 'Boom Chicago', which is based on American humor and improvised sketches which involves the audience throughout the show;a must see!
The hotel itself stands on one of the many canals overlooking the canal bike hire, which again is another worthwhile activity to partake in.
Other fun and exciting activities to do nearby are: Vondelpark (a short walk from the hotel), Heineken Experience, Flower market and the candlelit canal boat cruise.

  • Stayed August 2005
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank bexMacclesfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brussels, Belgium
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed August 17, 2005

I stayed at Hotel Maas during the long August 15 week-end. Despite all very attractive comments posted on the Hotel website, my wife and I were very disappointed. We'd chosen a double room with canal view. The cleaning of the room and the bathroom was very poor, plus lots of broken furnitures in the bath room. The room was very noisy and we had the impression to sleep with our neighbours....Very liitle room for the price.
I don't recommend this hotel but rather the American Hotel just next door.

  • Stayed August 2005
    • 1 of 5 stars
      Value
    • 2 of 5 stars
      Rooms
    • 1 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
3 Thank stef85350
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Amsterdam hotels

A TripAdvisor Member
2 of 5 stars Reviewed April 7, 2005

I spent three nights in the HEM Hotel Maas in early April with my family (including one teen and one pre-teen) so we had a room for four. The hotel is in a great location, close to museums, canal boat rides, and the Leidseplein district, with hundreds of restaurants and lots of activity and colour. The hotel has very steep stairs up to reception and then more steep stairs either up or down to the rooms (there is a lift). Ok for kids but not too good if the knees are a bit creaky. We were given a room with four single beds, all of which were very narrow and not very comfortable. The room really isn't big enough for so many people, though we did have a window to the outside world (no view just a brick wall but at least there was daylight). At over €500 for the three nights, the hotel was expensive for such a basic room, then there was a community tax of €11 per night (not mentioned in the booking) and if you drive a car you will need to pay €27 per day to use a parking station nearby. The bathroom was clean and modern. The staff were very firendly and helpful. If the room was more like €135 per night for four people, it would be pretty good value, given its location.

  • Stayed April 2005
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
3 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
5 of 5 stars Reviewed November 4, 2004

We where in hotel maas for our honey moon, the staff is excellent, very helpfull and very kind. What is better then to stay in amsterdam in a canal house. The view is fantastic, breakfast served in the room, the staff guides you to places in amsterdam where the locals go ( good food !!!!).
at first we where i bit scared after reading the reviews below.
But i must realy say that hotel maas is a treat and that the people below are crazy !!

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed September 22, 2004

The reviews here seem to be very mixed but my personal experience of the Maas was very good.
There were three of us sharing and when we reached our room, we all thought that it was a bit cramped.
However it was also very clean. The next morning we all agreed that we had all slept very well; the beds are very comfortable!
The bathroom was spotless and the shower was really strong - great for that really clean feeling.
The Hotel Maas is located near Leidseplein. This is a lively area full of bars and restaurants and a great place to sit and watch the world go by.

We were a short walk to the Museumplein with the Van Gogh and Rembrandt museums. In the other direction we were very close to Kalverstraat, one of the main shopping areas. Also we were close to Rembrandtplein etc.
Some of my friends were staying at the top of Damrak and while they were close to some areas, they were fairly distant from the museums.

The staff were very helpful and organised a taxi for us to the airport on our last day.
Overall I would recommend the Maas if you are looking for a reasonable central place to stay in Amsterdam. If you are looking for luxury or a very romantic setting then i think this is not the place for you.

Helpful?
5 Thank gazzawaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FARNBOROUGH, HAMPSHIRE
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed September 20, 2004

Hotel Maas is right by the Leidesplein, next door to the Crowne Plaza Hotel American i.e. terrific location right by huge choice of restaurants, bars, shopping, museums etc. And the canal bus stops right outside, with tram stops just around the corner. Location really is THE best thing about this hotel, so it is surprising that the hotel literature does not mention this. Near vertical steps lead from the street to reception, but there is a lift to the other floors once you have managed to get up them. Make sure you get a canal view room - some of the others don't even have windows at all. We got an upgraded room for the first two nights of our 3 night stay as our choice was not available (we booked a canal view room with waterbed). The room was on the top floor, and was OK, shame the jacuzzi (the upgraded bit!) did not work though. When we moved for the last night we were expected to move ourselves(!), and the room we got was clean enough but very small. And it reeked of the previous occupants smoke so we were grateful for that window.......and no water bed either, but the bed supplied was comfortable enough. The 3 night stay cost 405 euros, and whilst the hotel was OK, next time for a comparative cost of 504 euros plus 5% city tax I would definitely consider the American hotel next door.

Helpful?
7 Thank Frances_Milner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Maas Hotel

Property: Maas Hotel
Address: Leidsekade 91, 1017 PN Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Stadsdeel Zuid
Amenities:
Restaurant
Hotel Style:
Ranked #276 of 364 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Maas Hotel 3*
Number of rooms: 28
Reservation Options:
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Also Known As:
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