I stayed here on 2 occasions , the reason I came back was because of the lush and very comfortable beds, the cleanliness and the helpfulness of the staff, all be they casual in manner , they were very helpful and caring . Until on my last morning there when I was greeted by Abihet the young Ethiopian receptionist who had a distinctly bad attitude toward me. I came down to breakfast 10 minutes early everything was already set up so I got myself a coffee and bowl of fruit , sat down and began to partake of my breakfast. Abihet then came over looked at me as if I was a naughty child and scowled at me that breakfast begins at 7 am. By this time it was 6.55... I said I am sorry i was unaware of the time breakfast commenced ..I need to catch an early train, his exact words were " you should have read the instructions on the pamphlet you were given when you checked in, and the rules are the rules and they must be obeyed.. "" yes he used the words "rules"
I explained to Abihet I had to catch an early train , with a sour face he said that is not his problem , the rules are the rules.
I was wondering how the owner might have felt about this young man making such a statement to a guest. I was the only one in the room... i felt awful, I felt terrible being told off by this guy.. as if i was really committing some crime here. I have run hotels and if it had been me i would suggest to the clients we do normally open at 7 am but you are welcome to take your breakfast a few minutes early from the buffet. Would this not have made me feel welcome ? would this not make me want to come back next time i visit Amsterdam ?
I can only hope the owners read this and dismiss this young man who might be better suited to a career as a parking meter officer or maybe a court summons server . His demeanour and attitude certainly did not match that of the other fine workers there or the standard of the place.
I would highly recommend this hotel , for everything except Abihet the receptionist who hopefully will not be there next time i come to amsterdam.
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- Also Known As:
- Sint Nicolaas Hotel
- Sint Nicolaas Amsterdam