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Holiday Inn Express Amsterdam-Sloterdijk Station
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Reviews (1,698)
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Reviewed July 15, 2013

We stayed in this hotel for four nights following a cruise on Holland America.

Pro's: The facility is new, very modern and attractive. The location, while some distance from central Amsterdam, is very convenient to public transportation (tram, bus, train) which is immediately outside the hotel entrance. We bought passes that covered the bus and tram and were able to easily get anywhere we wanted to go. The rooms were adequate in size and, since there are no drawers in the room, we opted to live out of our suitcases without unpacking, but there was sufficient room to maneuver around them. The continental breakfast was very good: cereals, meats, cheeses, pastries, breads, juice. Also it is served until about 10 in the morning on weekdays and later on weekends which was very convenient. Most of the staff were very friendly and helpful.

Disappointments: prior to our arrival we had been assured via email that we would have a king bed. When we arrived we learned they had only doubles and twins, and that the staff member who had promised the king had made a mistake. To their credit, they readily agreed to move us from a very small end room with a double bed to a larger room that had two twins that we could push together. A larger concern was the air conditioning. We had specifically checked the website to insure that the rooms had individually controlled air conditioning before we made the reservation. When we were unable to lower the temperature to the lowest setting of 19C on the thermostat, we learned from one of the staff that they have "climate control" and not air conditioning. For the first 24 hours of our stay, we attempted to have this addressed but, throughout our stay, the temp ranged from 21 to 24C. Because we are used to a much lower temp at night, we had difficulty sleeping each night. At one point, we were given two bottles of water with a note apologizing for the inconvenience.

To be fair, when we returned home I wrote to the manager. (I had tried to meet with her while we were in the hotel, but we never connected.) Her response was gracious and apologetic, and she explained that their air conditioning system does struggle when the temperatures are high, especially on the side of the hotel that faces away from the train station. She also said she was sorry that the offer of a move to the "shady side" of the hotel was not acceptable to us. However, we were never offered that move, which we would have readily accepted.

Overall, the facility is very nice and, again, the breakfast and most of the staff were great, plus the availability of convenient public transportation was very good. We would stay there again except in the summer.

Room Tip: If you are there during warm weather, we were told the rooms on the "shady side" are more likely to be cool. However, those rooms face the train station and some have commented that the noise might be a problem.
  • Stayed: July 2013, traveled as a couple
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Thank hoosier46NwIndiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HI_Express, General Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded July 17, 2013

Thank you for staying with us and thank you for your time to write this review.

We are happy to see the positive comments on our hotel and really appreciate that you shared the points were we can still improve.

We hope to welcome you back in the near future.

Kind regards,

Anne Schrijen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 15, 2013

Spent three nights and four days here. First time staying at this hotel and everything top notch from start to finish. Excellent room- modern, up to date and comfortable; convenience to train (five minutes to Center City of Amsterdam) and street transportation. The price paid is truly great value compared to what others go for. One of the best complimentary breakfasts I have ever had with a variety of offerings. Arrived from an early morning overnight flight, they had a room ready and was also told to have breakfast which was much needed and appreciated. The staff had to be one of the best ever, if not the best, in all my travels that made you feel truly welcome and did everything to give you a home away from home. Cannot stress enough how refreshing it was to return at the end of the day to a place that was quiet, attractive and up-to-date, and away the the congestion of the city itself. My thanks to the following staff who assisted in every way to make this a great stay. In no way are they in order of preference; simply alphabetical order. Alicja, Barbara, Christina, Niels, Njabulo, Yvonne. If a return to Asmterdam takes place this will be the place of my stay once again. If you are considering a hotel in Amsterdam do yourself a favor - stay at this Holiday Inn Express Amsterdam - Sloterdijk Station

Room Tip: All rooms are the same - any concerns just e-mail the hotel before you arrive and they will assist you.
  • Stayed: July 2013, traveled solo
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2  Thank wayne y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HI_Express, General Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded July 17, 2013

Thank you for choosing us for your stay in Amsterdam and for your time to write this review.
I am very pleased with your comments regarding our product, the facilities, but most important our team. I will most definitely pass on your kind words to each team member.

We hope to welcome your back in the near future.

Kind regards,

Anne Schrijen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 13, 2013

During my trip to Amsterdam I had the opportunity to stay in two different situations: in a nice hotel in the corner of Dam Square and in the Holiday inn Sloterjijk (one night each). I've paid 40 euros more in the first hotel for a single accommodation in a tiny room, bad wifi signal, but excellent location. In the second hotel I've saved this money and stayed in a spacious double room, with great shower, good wifi signal, but 2 stations away from Amsterdam Central (~7 min by train, ~15 min by tram). The two hotels offered a great servicea and breakfast with a lot of options.

RESULT: In my opinion, If I return to Amsterdam, I'd definitely stay in Holiday inn again. It was really easy to reach the touristic places and my stay was really comfortable, saving 40 euros a night.

A tip before arriving in this hotel: don't take the main train station exit, otherwise you need to climb some stairs with your heavy luggage in order to arrive at the entrance of the hotel. You can use the lifts located in station to go down :)

  • Stayed: March 2013, traveled on business
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Thank demayumi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HI_Express, General Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded July 17, 2013

Thank you for staying at Holiday Inn Express Amsterdam Sloterdijk Station.
We are very pleased to read that you enjoyed your stay with us and hope to welcome you back in the near future.

Kind regards,

Anne Schrijen

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 11, 2013

I have stayed at this hotel on several occasions for business.

Good points: you not beat the price and its right next to the train staion. Also, conveniently located to go to Amsterdam central.

Needs Imptovement: the front desk staff needs a little more training when checking people in. On several occasions when more han 3 people were checking in I had to wait 15+ min to get checked in.

Also, the entrance into the hotel is not really convenient. It's as if you are entering the back of the hotel, then have to take a very slow elevator or stairs up.

The t.v channel selection at this hotel is not good. Better off taking movies and watching on your computer.

Breakfast is just o.k. There is a wonderful restaurant, Brasserie Hermes! Right around the corner that offers better selections.

  • Stayed: September 2012, traveled on business
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Thank Lucy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HI_Express, General Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded July 17, 2013

Thank you for choosing us for your stay in Amsterdam. We are pleased that you enjoyed your stays with us.

We are sorry to read that you had to wait longer than usual upon check in. We can assure you that we will discuss this with our team, to avoid this in the future.

Being a Holiday Inn Express Hotel, we offer free continental breakfast to all of our guests. We are constantly evaluating the content of this free breakfast and we will most definitely take your comments with us in this progress.

Once again, thank you for sharing your thoughts with us. We will most definitely focus on our points for improvement.

Kind regards,

Anne Schrijen

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Reviewed July 4, 2013

Hotel is well placed for Amsterdam central takes 6 min on the train, return costs 2 euro and the trains are very very frequent. The hotel staff are great and this is one of the best holiday inn express I have stayed in. Complimentary breakfast was a real plus point. Nothing in the area in the way of bars or places to eat so eat in town before you come back.

The only negative about the hotel was lack of drawer space in the room. There was no drawers what so ever. Plenty of space for them but obviously the Holiday Inn decided against it for some reason, not a lot of hanger space either.

If you are going to Amsterdam I would recommend this hotel

  • Stayed: June 2013, traveled as a couple
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Thank dhall7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GM_HI_Express, General Manager at Holiday Inn Express Amsterdam-Sloterdijk Station, responded to this reviewResponded July 7, 2013

Thank you for staying with us and thank you for your time to write this review.
We are pleased to read that you enjoyed your stay with us
.
We are sorry to read that you found the lack of drawer space an inconvenience, please accept our sincere apologies for this.

Thank you for your kind words and we would like to welcome you back in the near future.

Kind regards,
Anne Schrijen

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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