We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Disappointed; bad value”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
De L'Europe Amsterdam
Ranked #16 of 367 Hotels in Amsterdam
Certificate of Excellence
A TripAdvisor Member
“Disappointed; bad value”
Reviewed March 25, 2005

After reading positive reviews, I was surprised of the low quality of the room, food and service levels. Do people who stay at this hotel have low expectations, or was I in the twilight zone? The hotel does not even come close to the level of Intercontinental-Amstel.

The room was large (faced canal) but the bathroom design was so bad that it was dangerous to get in/out of the tub. The wall was paper thin. It was impossible to get any kind of service at all, or if given it was extremely slow. At breakfast, the hotel served old bread/pastries and dried up bacon & sausages. On the second day, 2-day old pastry became 3-day old pastry. This is one of the worst value when considering the quality of service/room received as compared to the amount paid. You feel that the hotel is not spending adequate money to upkeep the place/service.

That said, location is central - close to everything.

  • Stayed February 2005, traveled on business
    • Value
    • Rooms
    • Cleanliness
    • Service
6 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,491 reviews from our community

Traveler rating
See reviews for
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (335)
Date | Rating
  • Chinese (Traditional) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
New York
Level 6 Contributor
131 reviews
95 hotel reviews
common_n_hotel_reviews_1bd8 619 helpful votes
Reviewed February 7, 2005

Last week my boyfriend and I stayed at the Hotel de L'Europe. As a travel agent, I try to stay at a different hotel every time I go to Amsterdam, but after this experience I can't imagine staying anywhere else. Juliette and Maarten were excellant answering my questions and getting me oriented after a long trip. They were very friendly and attentive. Every day, the staff said good morning and the doorman was always there to greet me when leaving and coming back. The location of the hotel is PERFECT, and I loved that when I opened my window in the morning, I could here the chimes from the Munt Tower. The room was VERY spacious for a European room, even for the 5 stars! There was an entrance hall, huge main room with numerous closets, cabinets and drawers and the bathroom was modern with duel shower heads, a spacious bathtub (which really counts after a long day of walking around) and a seperate glass enclosed toilet/bidet area. The bed was large and comfy, which some hotels fail to grasp the concept of. The room service was so good that I ordered it two nights in a row. Their lobster cream soup puts most French Bisque's to shame!! I have not a bad thing to say about this beautiful hotel and would highly reccomend it to any of my clients or anybody going to Amsterdam! Thank you for a wonderful stay!

4 Thank RobynPringTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 4 Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed January 5, 2005

When we arrived there was a welcome amenity at the front desk. The doormen were very professional and welcoming. Check-in wasn't as fast as I would have liked it to be, but that was easy to look over because the beauty of the hotel and my suite that I was checked into. Before I arrived I had worked with a fellow named Marcel who was very knowledgeable and through. I had several questions and request as we were staying there for new years eve. He suggested two great party's and was able to get me VIP access at the last minute, we were thrilled! Back to the Hotel: When we entered into our suite we were taken aback. It had cathedral cielings, a huge bathroom and upgraded decor. It was kvery spacious by european standards. The bathroom had dual sinks, a seperate shower (with two shower heads), a huge soaking tub, and a bidet in addition to the regular toilet. The room also featured a doorbell. We got massages in the fitness center which is small. However it does feature a dry heat sauna, and tanning bed. Some of the intenet sites say that the hotel has a spa on site and that is not correct. They do massages on site but for the rest of the treatments you have to go to a seperate salon which I find quite inconveinent. The pool is rather small, but thats to be expected in europe from my experince. The resturant is great with traditional european cusine. Room service however is awful. Every time I ordered anything from room service my order was wrong, late or, not good. Overall the hotel is Wonderful and it is the only place I'll stay when I'm in Amsterdam.

  • Stayed January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
3 Thank YellowOne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, California
Level 2 Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 1, 2004

We had a top floor river view room and loved it here. The service was great and it's in a very convenient area -- close to most of the major attractions in Amsterdam. We'd stay there again in a heartbeat.

  • Stayed July 2004
    • Value
    • Rooms
    • Cleanliness
    • Service
Thank d_co905
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed June 4, 2004

Arrived at the hotel de l'europe which was a short ride from the airport in the taxi- take the town cabs instead of the independant ones or you will be paying much more for the ride. The staff were very welcoming, but our room was very small, a suite with a separate sitting room. I asked for an upgrade as we are amex card holders and we were given a superb room. The reason that the first room was small was the fact that I suffer from asthma and asked for a non-smoking room, but to be honest, the second room that we were offered was fantastic, with a view of the street and was huge, the sitting area was in the bedroom. Also the bathroom was much better. The first room had a small bath and one sink with no separate shower or toilet, and did not have a bidet. the second room was a smoking room, but I could not smell the smoke, and on the plus side it had a superb bathroom with a separate shower big enough for two, and a bath- also a separate toilet area with a bidet- bliss! The toiletries were Bulgari 'au the vert' which is my signature scent so I was very pleased. The staff could not do enough for us- the concierge 'Alex' was the most helpful man in the world- he booked us an indonesian restaurant which was fabulous- we had reservations when we entered it as it was small, hot and very busy, but the staff all spoke english and were so friendly- plus the food was exceptional. Also Alex booked us another restaurant and helped us to find places of interest, especially the sex museum! That was a must- located on Damrack- don't bother with the one in the red light district as it was rubbish! Amsterdam does not feel very safe in the red light district in the daytime as there were all sorts of characters offering us drugs, but at night (once I had left my handbag in the hotel room) it felt very safe- loads of tourists and police around. We went into the sex shops just for the experience and saw the ladies of the night- wild or what! Walked for miles in the day, but disappointing to find that the two major art museums were closed. Some of the diamond centres were disappointing but there is plenty to do- just when we were getting into the swing of things it was time to leave- and we stayed for 4 days too. Freddys bar was great, very intimate and the barman was so nice, he looked after us. Check out a canal boat ride as we never had time to do one, but looked good. Very interesting city, dare to see the sex and drug culture even if it isn't your kind of thing- there's nowhere quite like it anywhere else in the world- to be sure I will be going back, when- I really don't know as it was 16 years ago I last went before now!
Have fun, be safe and don't take the camera to the red light district or you may find trouble.

2 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
Reviewed April 9, 2004

we stayed here on a recent biz trip - whilst I don't know how much was paid we enjoyed our stay. very convenient location and very historical with all the mod cons.

admittedly we asked for a non smoking and ended up with a room on the inside of the hotel which was dark but it was very quiet - something which the canal rooms probably are not given their prime position in the city centre.

room service food was expensive but nice. staff friendly and helpful.
if I could afford to stay 5 star I would stay here again as it compares well to other 5 star hotels in europe although it has more of a historical than trendy feel

3 Thank Torrie6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed February 4, 2004

was put in the back though promised canal (and they weren't at all full); seriously dirty rug; plumbing leak; hidden costs; as for the gourmet, restaurant, three words: paper napkins, $200. --Absolutely would not return .

7 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Amsterdam hotels
Canal Ring (Grachtengordel)
Waldorf Astoria Amsterdam
Waldorf Astoria Amsterdam
#1 of 367 in Amsterdam
1,265 reviews
Red Light District (De Wallen)
Sofitel Legend The Grand Amsterdam
Canal Ring (Grachtengordel)
Pulitzer Amsterdam
Pulitzer Amsterdam
#12 of 367 in Amsterdam
657 reviews
Show Prices
Show Prices
Show Prices
Canal Ring (Grachtengordel)
Andaz Amsterdam Prinsengracht
Red Light District (De Wallen)
NH Collection Amsterdam Doelen
Canal Ring (Grachtengordel)
The Toren
The Toren
#2 of 367 in Amsterdam
2,552 reviews
Show Prices
Show Prices
Show Prices

Been to De L'Europe Amsterdam? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about De L'Europe Amsterdam

Property: De L'Europe Amsterdam
Address: Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Amsterdam
#6 Family Hotel in Amsterdam
#6 Spa Hotel in Amsterdam
#12 Luxury Hotel in Amsterdam
#14 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — De L'Europe Amsterdam 5*
Number of rooms: 111
Official Description (provided by the hotel):
In the heart of Amsterdam, in walking distance of the plush 19th century Museum Quarter, the pinnacle of sophistication and cultural bohemia with the Rijksmuseum, the Stedelijk Museum and Van Gogh Museum and with its prime location on the banks of the Amstel river, De L’Europe is synonymous with Dutch rich history. Since the first official opening in 1896, De L’Europe has been favored by Amsterdam’s elite and the hotel continues to attract the world’s most celebrated names. Experience and explore a unique entrée into the Amsterdam of yesterday and today by arriving at De L’Europe. Admire true replicas from the Dutch Masters like Frans Hals and Rembrandt van Rijn in the Promenade whereas replicas of Dutch Masters like Jan Steen, Johannes Vermeer and Floris van Dijck decorate the walls of the rooms and suites in the historical Rondeel building. Adjacent to the hotel, the suites at the contemporary Dutch Masters Wing offer a selection of modern colors that form the basis for replicas of Dutch Masters like Pieter Codde and Pieter Saenredam. Guests may enjoy culinary highlights at the two Michelin-star rated Bord’Eau Restaurant Gastronomique, the casual chic Hoofdstad Brasserie with an international twist and Hèt Terras, the city’s most popular Summer hotspot overlooking the buzzling city center of Amsterdam, complemented by exclusive wines from the private wine cellar ‘Les Caves De L’Europe’. Kick back and relax at the Amsterdam’s inspired gentlemen’s pub Freddy’s Bar to sample a traditional Heineken beer or sip on one of the signature cocktails. To complete your Amsterdam experience, indulge yourself with one of the bespoke beauty treatments at the Spa & Wellness ‘Skins Institute – De L’Europe’. Feel at home in an iconic 19th century treasure and be surrounded by cultural heritages while exploring a modern vibrant city. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Orbitz, Travelocity, Cheap Tickets, Ctrip TA, Agoda, Hotwire, getaroom.com and HotelQuickly so you can book your De L'Europe Amsterdam reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
De l`Europe Amsterdam Hotel Amsterdam
Hotel De l Europe
De l Europe Hotel

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing