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“First Class Luxury Hotel”

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De L'Europe Amsterdam
Ranked #18 of 372 Hotels in Amsterdam
Certificate of Excellence
Reviewed July 23, 2014

From the moment we arrived the staff were helpful, friendly and efficient. I had booked a junior suite but decided to treat us to an upgrade as it was my birthday. I upgraded to a one bedroom suite overlooking the river Amstell which is wonderful but pricey - not sure it's worth the extra 200 euros a night! That said the room had everything you could wish for and, for a city centre hotel, was very spacious with nice high ceilings and picture windows with amazing views.

The hotel itself has arguably the best position in Amsterdam with a great terrace right on the river. We booked dinner on the terrace one night (and this is my only moan!) and were told by the concierge that we would get a really good table as we were were guests in the hotel. We got the worst table by the kitchen entrance, on the inside - not by the river, with people coming past us all evening. I had asked the lady who seated us if the people who had tables on the river were guests at the hotel and she assured me they were. We then got talking to two different tables who had the good seats and found out that they were not guests at the hotel at all! We had four nights there so they should have said that there was a problem that night and we would have picked another night.
A small niggle in what was otherwise a perfect long weekend in the Hotel De L'Europe. I would definitely recommend this hotel and look forward to returning.

Room Tip: A room overlooking the river is great but you pay for it!
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank nigel m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed July 22, 2014

Sorry for the length of this, but this disappointment requires some detail to understand.

The elegant Hotel De L’Europe was our choice again for this stay in Amsterdam. Our first visit to this grand old dame was 37 years ago, and we enjoyed two more through the years, each of which harbor fond memories of a classic luxury hotel. Since our last stay, the De L’Europe underwent a very extensive renovation and “upgrade” in 2006, but unfortunately, not all have ended up for the best.

First, the positives that have continued. Unchanged is the exterior a beautiful building in a wonderful location overlooking the junction of two canals. The public areas are stunningly handsome and now quite contemporary. The staff, with one exception mentioned below, is professional and extend service on a very high level. Finally, if you have too much money, a stay here will help to relieve you of some of the excess. A single continental breakfast is 30 Euros, while a snack of three fairly small pieces of cheese with two crackers is 13 Euros. But of course this is not too unusual for a hotel where the rooms start at about $600 a night.

The major disappointment was our newly renovated Deluxe Suite. It was very slick in style and featured high technology. But it lacked the refinement of some key details to insure it actually functioned easily and well. The lighting, a basic, was abysmal. The entry hall featured a large replica of a famous Dutch Master’s painting to carry out the theme of the new Dutch Masters Wing. But its location in the hall was so dark that the painting largely disappeared into the wall behind. The only lighting in the entry, two Halogen or LED ceiling lights the size of silver dollars, was completely inadequate. One would have expected adequate lighting in any case so the hallway looked like something other than a cave, but certainly adequate lighting should have been provided for the painting. This was a strange but obvious oversight. The bedroom also had very poor lighting. A single window overlooking an inner courtyard contributed a small amount of natural light during the day. Some dim indirect lighting was emitted around the edges of a large suspended ceiling panel. The only other illumination sources were a floor lamp, two small bedside table lamps, and a comically inadequate lamp on the desk that was otherwise in perpetual darkness. During the day, the sitting room benefited from two large, nice windows overlooking a pretty canal (wonderful!), but at night, this area was also very poorly lit. Nice lighting is something I thought I could for granted, apparently not so when I book an expensive luxury suite.

Greatly complicating the lighting issue was a lighting control system that was anything but intuitive. Some of the lights (we never quite figured out exactly which ones) operated by motion sensors in some illogical combination with wall switches, supposedly turning on and off according to the presence of persons moving about. Automatic night lights for safety were supposedly included. But this system had a mind of its own. Sometimes when I traveled from bed to bathroom and back at 2 a.m., no lights came on so I walked in darkness. But at other times, walking through a room, a light was triggered. Sometimes secondary low-level lighting stayed on in the bathroom all night. Sometimes it shut itself off. A light INSIDE a cabinet at the foot of the bed came on when I walked past although it shed no light outside the cabinet to guide my way. These lights had no obvious logic, occasionally turning off after varying periods of time without motion in the room but sometimes not. I asked one of the room service waiters about the lighting, and he simply shrugged his shoulders.

The hotel website mentioned that these rooms had sliding doors “for privacy,” in our case there were two separating the sitting room, entry hall, and bedroom Yes, indeed, and they are CLEAR GLASS, with a straight shot view from the entry hall and sitting room into the bedroom! One should not change clothes in the bedroom with guests in the sitting room unless they are very close friends.

The furnishings in the sitting room were substandard, consisting of a sofa, a coffee table, and a large, low armchair. When room service delivered breakfast on a trolly that also functioned as a breakfast table, we moved a desk chair from the bedroom for one and the other of us sat on the low coffee table to eat.

A service flaw: One evening we stopped at the hotel’s Freddy’s bar for a couple of beers before walking to dinner. Freddy’s is attractively done and intimately small. The bartender was friendly and provided very nice service. After dinner, we topped again for another beer. A different bartender was on duty and he was cool diffidence personified. We were the only patrons, but he could look our direction and yet not see us with our empty glasses until the next time he tried to glance through us again, so I waved at him. The same trick was required to get the check. This all occurred with a studied coolness that approached being icy. This guy needs to find a different profession.

Overall, the experience should be much closer to flawless. Because of the basic shortcomings of the suite, the experience was unacceptable considering the hefty tab.

  • Stayed: July 2014, traveled as a couple
    • Location
    • Cleanliness
    • Service
4  Thank paddock_rat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 21, 2014

I have been at De l'Europe Amsterdam many years ago, and I remembered it as a very classic and elegant hotel. I have visited it again at the beginning of July and I have to say that after the refurbishment they managed to make the property even better. I really like the style of the hall, very cozy and intimate, the rooms are confortable, quiet, with gorgeous bathroom, quality amenities (the most confortable slippers I have ever tried!). Each room is equipped with iPad. The staff is helpful and smiling. The food is great.
The location of the hotel is perfect, centrally located with stunning views on the canals. The hotel has also a wonderful SPA, which unfortunately I have not tried, but looked extremely inviting!
I would suggest tthe hotel to travellers who love classical enviroment with modern touch.

  • Stayed: July 2014, traveled on business
    • Sleep Quality
    • Rooms
    • Service
1  Thank Elelein
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 18, 2014

Very Central, very good accomodation. I have been in a suite, and the experience was great. Good ammenities. The staff is always ready to help you. I suggest to rent a bicicle at the hotel, and visit the city .

Stayed: May 2014, traveled as a couple
3  Thank Carolina N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2014

The service excelled before we even arrived. The concierge helped book dinner at Bord Eau, the two-star Michelin restaurant int the hotel. They also provided excellent maps and information about the city that helped us plan our daily itinerary and understand the layout of the city and airport.

When we arrived at the splendid building on the canal, we were very early but the staff got us food and drinks while our room was readied, four hours before check-in time. The room itself, a junior suite with canal view, was spectacular. Spacious by any standard, with enormous bedroom, impeccable decor, opulent bathroom and balcony overlooking the canal. The tv was built into a cabinet and would ride at the touch of a button. Spacious closets and drawers, ample table space, and chargers for all devices and regions of the world. There was even an iPad with added information at our disposal.

The location couldn't be better. It's within easy walking distance of the major museums, the Anne Frank House, Rembrandt House, Dutch Resistance Museum and much more. The canal tour leaves right from the hotel. Many good restaurants in the neighborhood. And, I was able to get my wife flowers for her birthday right across the street in the famed flower mart.

The staff gave excellent advice on running routes, biking, and walking. They also helped arrange for a car for a business outing, and a car to the airport.

I can't think of anything bad to say, or any reason I'd stay anywhere else when I return to Amsterdam. Bravo!

Room Tip: Get a canal view. Its memorable.
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  • Stayed: July 2014, traveled as a couple
    • Value
    • Rooms
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1  Thank JDofDC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2014

Stayed in a suite overlooking the canals; best possible views of a beautiful city. Gorgeous bathroom, bedroom, living room, with quality amenities and welcoming touches such as a complimentary bottle of good wine, fresh cakes every day at the bedside, room equipped with iPad etc. breakfast fast moving but very nice and view never gets tiring.

Room Tip: Canal views are worth the extra expense, and a suite is something special.
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  • Stayed: September 2013, traveled on business
    • Sleep Quality
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1  Thank Irritatedpetal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 16, 2014

We had a lovely room with direct view of the canal and a terrace . The hotel is lovely ! The included breakfast was fine , the coffee weak ....but I would stay at this hotel again. There is a very fine restaurant in the hotel and having lunch here is a special treat.

Room Tip: Ask for a terrace room on the canal.
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  • Stayed: May 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank Doris Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about De L'Europe Amsterdam

Address: Nieuwe Doelenstraat 2 - 14, 1012 CP Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Red Light District (De Wallen)
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Amsterdam
#6 Family Hotel in Amsterdam
#7 Spa Hotel in Amsterdam
#14 Luxury Hotel in Amsterdam
#14 Romantic Hotel in Amsterdam
Price Range: $376 - $744 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — De L'Europe Amsterdam 5*
Number of rooms: 111
Official Description (provided by the hotel):
In the heart of Amsterdam, in walking distance of the plush 19th century Museum Quarter, the pinnacle of sophistication and cultural bohemia with the Rijksmuseum, the Stedelijk Museum and Van Gogh Museum and with its prime location on the banks of the Amstel river, De L’Europe is synonymous with Dutch rich history. Since the first official opening in 1896, De L’Europe has been favored by Amsterdam’s elite and the hotel continues to attract the world’s most celebrated names. Experience and explore a unique entrée into the Amsterdam of yesterday and today by arriving at De L’Europe. Admire true replicas from the Dutch Masters like Frans Hals and Rembrandt van Rijn in the Promenade whereas replicas of Dutch Masters like Jan Steen, Johannes Vermeer and Floris van Dijck decorate the walls of the rooms and suites in the historical Rondeel building. Adjacent to the hotel, the suites at the contemporary Dutch Masters Wing offer a selection of modern colors that form the basis for replicas of Dutch Masters like Pieter Codde and Pieter Saenredam. Guests may enjoy culinary highlights at the two Michelin-star rated Bord’Eau Restaurant Gastronomique, the casual chic Hoofdstad Brasserie with an international twist and Hèt Terras, the city’s most popular Summer hotspot overlooking the buzzling city center of Amsterdam, complemented by exclusive wines from the private wine cellar ‘Les Caves De L’Europe’. Kick back and relax at the Amsterdam’s inspired gentlemen’s pub Freddy’s Bar to sample a traditional Heineken beer or sip on one of the signature cocktails. To complete your Amsterdam experience, indulge yourself with one of the bespoke beauty treatments at the Spa & Wellness ‘Skins Institute – De L’Europe’. Feel at home in an iconic 19th century treasure and be surrounded by cultural heritages while exploring a modern vibrant city. ... more   less 
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Also Known As:
De l`Europe Amsterdam Hotel Amsterdam
Hotel De l Europe
De l Europe Hotel

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