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De L'Europe Amsterdam
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Reviews (1,631)
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All reviewsfreddy's bardutch mastersamstel riverone bedroom suitemarble bathroomleading hotels of the worldbeautiful hotelupgraded to a junior suiteheated floorsconcierge staffluxury hoteloverlooking the canalturn down serviceflower marketcanal tourbreakfast buffetan upgrade
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Reviewed September 25, 2013

The Hotel de l'Europe is located in the heart of Amsterdam by the River Amstel and is within walking distance of the Rijksmuseum and many other sights. The hotel has recently been refurbished and the rooms are fresh, spotless and well insulated against the busy city scene outside. Staff are courteous and pleasant and the reception staff well trained and competent. Our dinner at the Bord'Eaux was outstanding and offered one of the best sommeliers I have found anywhere. The Brasserie is OK. On the last occasion we were there, the bar service did not quite live up to the standards of the rest of the rest of the hotel. The choice of food was limited and the quality disappointing. I am sure the management can do better!

Room Tip: You pay extra for a river view, but it's worth it.
  • Stayed: September 2013, traveled with friends
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Thank 124Brian124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 12, 2013

I had the pleausre of staying at the hotel for 3 nights with my son on our way back from the UK. We had the most pleasurable stay, the Junior suite was amazing, the location of the hotel is the best, and the staff were totally amazing. I would highly recommend this hotel for business or holiday.

Room Tip: Junior suites for the family are really comfortable with the pull out sleeper couch for the kids
  • Stayed: August 2013, traveled with family
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1  Thank Julie A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2013

My partner and I pre-booked and paid for a deluxe room and had notified the hotel we would be arriving late. When we came to check in, they had sold our room to someone else and downgraded us to what was little more than a well decorated cupboard - what they called a standard room. And they made it worse by telling us that if we had arrived 5 minutes later, they would be booking us out to another hotel.

The following day, the disaster was turned into a triumph for the hotel thanks to the outstanding actions of Titta Romppainen from Guest Relations. She accepted without question that the hotel had failed us badly, took complete ownership of the issue and upgraded us to a suite for the second night, with a stunning view across the canal and over Muntplein.

The hotel has been refurbished since our last stay some years ago, is very centrally located and with luxurious marble bathrooms, an iPad in every room (even the cupboard sized one) and extremely comfortable beds with high quality cotton sheets, it is definitely recommended.....just don't turn up late (or if you do, speak to Titta)! If it hadn't been for the way we were treated on the first night, I would happily give the hotel five out of five on all counts.

  • Stayed: September 2013, traveled as a couple
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1  Thank meitaki
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DeLeurope, Manager at De L'Europe Amsterdam, responded to this reviewResponded September 21, 2013

Dear guest,

Many thanks for your kind words about our colleague Ms Titta Romppainen. I am delighted that she has been able to turn your stay into such a delightful one.

Please accept my sincere apologies for the confusion and miscummunication upon arrival. This is obviously not an example of the warm and attentive service we like to pride ourselves with. Appropiate action/ training has taken place to ensure situations like this are avoided in the future.

We sincere hope that we have the pleasure to welcome you back again very soon!

Warm regards,

Jeroen Bronsveld

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 9, 2013

This is simply one of the best hotels I have ever stayed in. It is in a perfect and beautiful location on the Amstel. The staff are extremely helpful and courteous and the Bord 'Eau is amazingly good and certainly deserves its Michelin star. For more informal dining the Hoofstad Brasserie is a delightful riverside place for lunch. The rooms are beautifully decorated and the beds are very comfortable. The bathroom was a marble masterpiece. The spa and pool were closed for refurbishment but they looked amazing. Simply the best.

  • Stayed: September 2013, traveled as a couple
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1  Thank sector2244
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 9, 2013

The hotel is conveniently located in a historic building in the center of Amsterdam right by the canal.
9 streets quarter and flower market are next to it, the Damm area is also close to the hotel.
It's LHW at 100%.
Classy, ​​just renovated with luxurious lobby, helpful and friendly staff...
The rooms are with different configurations, as this is historic building.
Decorated in different styles. There are more classic in old part, there are more modern style rooms in the new part of the building.
The simplest choose not worth it, they are a little bit small. But for Europe - is the norm.
We stayed in a junior suite. Spacious and bright room is very nicely furnished with antique furniture, huge reproductions of famous paintings on the walls.
Comfortable bed, luxury marble bathroom with tub and shower, it's a pity but no bidet, but everything else has very high quality, especially exclusive cosmetics and accessories.
Restaurant for breakfast is very good, breakfast buffet, a true American, not a semi-continental bfst, like in both LHW.
There is a restaurant with one Michelin star with a huge wine bar, but we did not visit it. (
We had booked a trip on the canal by boat through the concierge.
(while you wait - you can enjoy complimentary cakes at the reception desk ;-)
The hotel has its own pier near the restaurant's terrace for a canal cruise boats. Very convenient and very inexpensive tour, something around 30 euros for one and a half tour with hot drinks and snacks.
Only when we took the ship, and sailed through the channel we realized how lucky we are compared to others. Great service and atmosphere unlike others - who where sited like in the bus with a bunches of students and pensioners))).
During our stay SPA was undergoing repairs, it's a pity of course.
But now we have to come here again to try Leading SPA after all,
SPA it's our passion ) .....
In the remainder it's a wonderful hotel with a high level of service and the prices quite reasonable in comparison to other hotels of LHW chain.

  • Stayed: August 2013, traveled as a couple
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1  Thank Vladislav K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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