My partner and I pre-booked and paid for a deluxe room and had notified the hotel we would be arriving late. When we came to check in, they had sold our room to someone else and downgraded us to what was little more than a well decorated cupboard - what they called a standard room. And they made it worse by telling us that if we had arrived 5 minutes later, they would be booking us out to another hotel.
The following day, the disaster was turned into a triumph for the hotel thanks to the outstanding actions of Titta Romppainen from Guest Relations. She accepted without question that the hotel had failed us badly, took complete ownership of the issue and upgraded us to a suite for the second night, with a stunning view across the canal and over Muntplein.
The hotel has been refurbished since our last stay some years ago, is very centrally located and with luxurious marble bathrooms, an iPad in every room (even the cupboard sized one) and extremely comfortable beds with high quality cotton sheets, it is definitely recommended.....just don't turn up late (or if you do, speak to Titta)! If it hadn't been for the way we were treated on the first night, I would happily give the hotel five out of five on all counts.
- Official Description (provided by the hotel):
- In the heart of Amsterdam, in walking distance of the plush 19th century Museum Quarter, the pinnacle of sophistication and cultural bohemia with the Rijksmuseum, the Stedelijk Museum and Van Gogh Museum and with its prime location on the banks of the Amstel river, De L'Europe is synonymous with Dutch rich history. Since the first official opening in 1896, De L'Europe has been favored by Amsterdam's elite and the hotel continues to attract the world's most celebrated names. Experience and explore a unique entrée into the Amsterdam of yesterday and today by arriving at De L'Europe. Admire true replicas from the Dutch Masters like Frans Hals and Rembrandt van Rijn in the Promenade whereas replicas of Dutch Masters like Jan Steen, Johannes Vermeer and Floris van Dijck decorate the walls of the rooms and suites in the historical Rondeel building. Adjacent to the hotel, the suites at the contemporary Dutch Masters Wing offer a selection of modern colors that form the basis for replicas of Dutch Masters like Pieter Codde and Pieter Saenredam. Guests may enjoy culinary highlights at the two Michelin-star rated Bord'Eau Restaurant Gastronomique, the casual chic Hoofdstad Brasserie with an international twist and Hèt Terras, the city's most popular Summer hotspot overlooking the buzzling city center of Amsterdam, complemented by exclusive wines from the private wine cellar 'Les Caves De L'Europe'. Kick back and relax at the Amsterdam's inspired gentlemen's pub Freddy's Bar to sample a traditional Heineken beer or sip on one of the signature cocktails. To complete your Amsterdam experience, indulge yourself with one of the bespoke beauty treatments at the Spa & Wellness 'Skins Institute - De L'Europe'. Feel at home in an iconic 19th century treasure and be surrounded by cultural heritages while exploring a modern vibrant city. ... more less
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- Also Known As:
- De l`Europe Amsterdam Hotel Amsterdam
- Hotel De l Europe
- De l Europe Hotel