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“Overall a disappointment.” 3 of 5 stars
Review of Hotel Vondel

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Hotel Vondel
Ranked #119 of 363 Hotels in Amsterdam
Level Contributor
131 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Overall a disappointment.”
3 of 5 stars Reviewed August 5, 2013

I really was hoping for a wonderful stay at the Hotel Vondel. This was a special weekend for us and the culmination of a cycling trip in the Netherlands. This hotel has potential but I think needs a shake up in staff and operations in order to meet the luxury boutique hotel status they are aiming for.

First, they need to work on their web site and be much more transparent about what type of room you are getting for what you book. Making rooms look and sound better on the web page then they really are is the oldest book in the trick for hotels but any true quality hotelier knows that while it might pay in the short term it just doesn’t pay in the long term, reputation and returning customers are more important.

We booked an executive room thinking that we would get a pretty nice room. We didn’t need a suite, it was summer and would mostly be out of the hotel visiting friends, but we wanted a nice experience and to be honest price is far from our limiting factor. Based upon the photos and information available on the web site we felt the executive room should meet our needs. However, when we arrived we were checked into a room in the basement (but with windows, sort of a garden flat without the garden access). The room was small and I am challenged to say how it could be different from a standard room. Although somewhat disappointing we thought we would just get by for the weekend. Unfortunately we were awoken our first morning by almost three solid hours of deliveries coming in the back door over our heads making in not only impossible to sleep by almost intolerable to stay in the room with the constant pounding of boots. While this is unacceptable for any guest room it certainly seemed inappropriate for an ‘executive room’, although since it was a Saturday maybe they weren’t expecting 'executives' to need sleep.

In response to this we wrote an email to the manager (Fiona). Fiona was very nice, responded promptly, sent along a nice note and bottle of wine to apologize but said she couldn’t move us until the following day (the last night of our three in the hotel). The next morning again we were awoken, literally, by a staff member crashing a supply cart into our door. Unfortunately despite Fiona’s very professional approach her staff are clearly inexperienced and at times frankly rude.

Once we were moved, we were put into a Junior Suite on the second floor which was a very nice room and more along the lines of what we were initially anticipating.

In addition to the challenges with a room in the basement, the hotel is starting to show its age and the lack of attention to detail with the staff service is also mirrored with some of the furnishings. The furniture in the lounge is outright filthy and needs to be replaced, the rugs in our second room had a number of snags and pulls and overall the hotel is looking tired.

Room Tip: 1. Don’t take a room in the basement. 2. If you want a nicer room, don’t bother with the executive...
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  • Stayed August 2013, traveled as a couple
    • 2 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
2 Thank CdnExPats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,167 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (187)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Italian first
  • Japanese first
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English first
Aberdeen
Level Contributor
38 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed August 2, 2013

Excellent service from the friendly staff. A good range of food at the breakfast buffet, including pancakes made to order and fresh fruit (but no fruit salad). Our top floor room was under the eaves - it looked over the roof of another building so it had the advantage of being quiet. The arrangement of the room was cleverly contrived, including stands for two suitcases, but the twin beds were side by side and the toilet/shower room (with fixed shower head) was cramped. Glimpses of other rooms showed that some were much bigger - this is in the nature of the conversion of a building of this kind.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Fogbraider
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haverfordwest
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed August 1, 2013

This was a great find by my husband who got a great deal. Perfect location with the park, shopping, restaurants & museums all near by. Room was small but nice with a lush bathroom. Lots of stairs though! Only issue was with replacement of wash cloths & tea/coffee but otherwise lovely & staff were very helpful. Will definitely stay here again.

  • Stayed July 2013
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank JenksHaverfordwest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto, Portugal
Level Contributor
135 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
4 of 5 stars Reviewed July 31, 2013

I stay here often and already made a review before but though it was worth while writing again. I was here in a beautiful sunny day with outside terrace open and it was again lovely. The rooms are all so different that you might have the chance to get a big size but this time, although I visit so often, they gave me a tiny room which was a problem as I had loads of samples. I had dinner and lunch in hotel and really liked the aspargus meal with good choice of wine. I really like the dutch modern decor and the choice of great magazines in the lounge areas. The location right in front of wonderful Vondel Park and short walking from museums is certainly a plus.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank MafaldaPortugal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
42 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed July 24, 2013

My travel agent booked this hotel for a business trip, stating that I was arriving early due to flights. When I got there, I had to wait almost 2 hours to get a room. Not so great when you are coming from the US (overnight)!

In general it feels like the hotel was really good, but then went on booking.com and therefore has sold a bunch of rooms to tourists. It was all foreign tourists, so it was not suitable for a business trip.

Also, Internet is not included, nor do they have blowdryers, irons, ironing boards in room. Major tourist hotel!

  • Stayed July 2013, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 2 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank Inger A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 21, 2013

This hotel is cool and funky. My sister and I had room 232 which had twin beds as requested. It was a large room with places to put your bags without constantly tripping over them. Location is brilliant in a quiet and pretty street within easy walking distance to Rijksmuseum, Concertgebouw, Vondel Park and restaurants. The bathroom was very big and when we requested a non-slip bathmat for the shower the response from housekeeping was immediate. Power points are conveniently located at the TV console for re-charging gadgets. There is a coat rack near the door - that's a thoughtful inclusion. Even though we were located near the elevator, the room was very quiet. I would have liked more coat hangers and there was absolutely nowhere to leave handwashing. Whilst the service at check-in was cool and efficient the staff came into their own when one of our party went missing for a few hours and we were very concerned. They phoned the police, served us each a complimentary glass of comforting wine during an excruciating time and showed great care and concern. They sourced gluten-free bread for me for breakfast and I only had to ask for it once and it was served to me every morning. I would definitely return here if visiting Amsterdam again.

Room Tip: 232 is a twin room
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  • Stayed July 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank FrancophilesSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wicklow, Ireland
Level Contributor
144 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed July 21, 2013

This hotel is perfectly located just off the main entrance to Vondel Park, two blocks from the Riksmuseum and Van Gogh Museum. It is located on a lovely quite road around the corner from the Marriott Hotel. It is three minutes from Leidsplein ( a very busy square with lots of bars/restaurants). Our triple room was spacious as was the bathroom, perfectly adequate for three ladies. We did not partake of breakfast (17 euro), across the street in a little park is a dutch pancake house where you can have breakfast on one of the many canals for 10 euro. On the downside, we had a nightcap from the hotel bar on the patio which was a total rip off and we had to whisper so as not to disturb the other guests.

Room Tip: Avoid the hotel bar for a night cap.
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  • Stayed July 2013, traveled with friends
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Gabrielle96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Vondel

Property: Hotel Vondel
Address: Vondelstraat 26 | City Centre - Rijksmuseum, 1054 GD Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Vondelpark
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Suites
Hotel Style:
#73 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Vondel 4*
Number of rooms: 86
Official Description (provided by the hotel):
Hotel Vondel is nestled among Amsterdam's lively centre. The hotel offers outstanding accommodations at an excellent location. Distinguished by its extraordinary interiors, the hotel has a very stylish and unique ambiance. The 86 guestrooms have been specifically designed to provide comfort for everyone's taste. Start your day with an extensive breakfast buffet at JOOST Eat & Drink, or just stay in and enjoy it in your room. The bar extends into a charming garden for guests to relax during the summer months. The hotels exclusive and intimate size doesn't prevent it from possessing an array of facilities oriented towards both business and leisure travelers. The hotel is located a stone's throw away from the Leidseplein, Vondelpark, Rijksmuseum and Van Gogh museum right in the museum quarter & fashion district. ... more   less 
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Also Known As:
Vondel Hotel Amsterdam

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