I really was hoping for a wonderful stay at the Hotel Vondel. This was a special weekend for us and the culmination of a cycling trip in the Netherlands. This hotel has potential but I think needs a shake up in staff and operations in order to meet the luxury boutique hotel status they are aiming for.
First, they need to work on their web site and be much more transparent about what type of room you are getting for what you book. Making rooms look and sound better on the web page then they really are is the oldest book in the trick for hotels but any true quality hotelier knows that while it might pay in the short term it just doesn’t pay in the long term, reputation and returning customers are more important.
We booked an executive room thinking that we would get a pretty nice room. We didn’t need a suite, it was summer and would mostly be out of the hotel visiting friends, but we wanted a nice experience and to be honest price is far from our limiting factor. Based upon the photos and information available on the web site we felt the executive room should meet our needs. However, when we arrived we were checked into a room in the basement (but with windows, sort of a garden flat without the garden access). The room was small and I am challenged to say how it could be different from a standard room. Although somewhat disappointing we thought we would just get by for the weekend. Unfortunately we were awoken our first morning by almost three solid hours of deliveries coming in the back door over our heads making in not only impossible to sleep by almost intolerable to stay in the room with the constant pounding of boots. While this is unacceptable for any guest room it certainly seemed inappropriate for an ‘executive room’, although since it was a Saturday maybe they weren’t expecting 'executives' to need sleep.
In response to this we wrote an email to the manager (Fiona). Fiona was very nice, responded promptly, sent along a nice note and bottle of wine to apologize but said she couldn’t move us until the following day (the last night of our three in the hotel). The next morning again we were awoken, literally, by a staff member crashing a supply cart into our door. Unfortunately despite Fiona’s very professional approach her staff are clearly inexperienced and at times frankly rude.
Once we were moved, we were put into a Junior Suite on the second floor which was a very nice room and more along the lines of what we were initially anticipating.
In addition to the challenges with a room in the basement, the hotel is starting to show its age and the lack of attention to detail with the staff service is also mirrored with some of the furnishings. The furniture in the lounge is outright filthy and needs to be replaced, the rugs in our second room had a number of snags and pulls and overall the hotel is looking tired.
- Official Description (provided by the hotel):
- Hotel Vondel is nestled among Amsterdam's lively centre. The hotel offers outstanding accommodations at an excellent location. Distinguished by its extraordinary interiors, the hotel has a very stylish and unique ambiance. The 86 guestrooms have been specifically designed to provide comfort for everyone's taste. Start your day with an extensive breakfast buffet at JOOST Eat & Drink, or just stay in and enjoy it in your room. The bar extends into a charming garden for guests to relax during the summer months. The hotels exclusive and intimate size doesn't prevent it from possessing an array of facilities oriented towards both business and leisure travelers. The hotel is located a stone's throw away from the Leidseplein, Vondelpark, Rijksmuseum and Van Gogh museum right in the museum quarter & fashion district. ... more less
- Reservation Options:
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- Also Known As:
- Vondel Hotel Amsterdam