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“What nightmares are made of”
Review of Hotel De Looier

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Hotel De Looier
Ranked #323 of 367 Hotels in Amsterdam
Manchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“What nightmares are made of”
Reviewed August 5, 2014 via mobile

I would find it extremely difficult to recommend this hotel to anybody after the experience me and three friends had here last month.

From the minute we stepped into the hotel, there was several issues. Arriving at 11am, we were told check in was not until 2pm, which was no problem at all apart from the fact that the hotels website states there is a secure and safe place to leave luggage - there is not. We were told to leave our suitcases in the breakfast room, which is not monitored and is accessible to anyone.

When we returned to the hotel shortly after 2pm, we were told there was not a room available for us, despite us having booked and paid for it 8 months prior to this. This is due to the hotel double booking our room. We had booked a quadruple room for the four of us to share, and we were told - not asked, to instead switch to two twin rooms. Not only did no staff member apologise to us, they at first wanted to put us in twin rooms on separate floors of the hotel, until we told them we were here as a group and needed rooms next to each other. They also wanted us to stay in twin rooms for the duration of our stay - four nights. After a long time spent explaining that we would like the room we had paid for, they reluctantly said we would have to stay in the twin rooms the first night and then we could move to the quadruple room for the remaining three nights of our stay. This is of very poor service, not what you would expect from a 3 star hotel.

There were several further issues with this hotel throughout our short stay.

Firstly, extremely poor customer service from the staff - reluctance to help with simple things such as directions to the supermarket and recommendations for restaurants, being chased down the street by the nighttime receptionist 'Alan', having our beds deconstructed, etc.

Secondly, the shower in our room flooded after one 5 minute long shower. Unsurprisingly the issue was not resolved by the staff.

Thirdly, we met up with 2 friends who were working in Amsterdam for the summer while we were there. We brought them back to the hotel so the four of us staying there could get changed before going out with them, and we're told by reception that no non-guests were allowed in our room. Never before have I experienced an issue like this, the 2 friends were not staying over just merely entering the hotel for no more than 10 minutes.

Finally, the hotels website is very misleading. I am aware that all businesses present only the positive aspects when advertising, but this website has completely false information on it. Firstly, the hotel does not have a garden - it is an extremely small patio with one small table, no ash trays or bins are provided meaning it is littered with cigarette ends and rubbish. Secondly, there is no shuttle bus available to the airport. Thirdly, there is no bar serving drinks - the website advertises the bar as a popular feature of the hotel but when we asked at reception we were told "there is no bar". Fourthly, the wifi is perhaps the slowest I have ever used, making it almost impossible to use the internet. Finally, there are no "city views" - the only view are of washing lines and a back alley.

There are very few good things about this hotel. The location is ideal, but not enough to justify the frightful service and inadequate facilities. Also, many popular attractions are spread out so no matter where you stay in Amsterdam you will end up having to do plenty of walking.

Most reviews prior to 2010 seem very positive - this leads me to think that the hotel has come under new management/staff in more recent times, as I did not find this hotel pleasant at all. I had a very enjoyable time in Amsterdam itself, enjoying the museums, food, shopping and nightlife and I am already excited to return, however I can say for definite that my return will not involve this hotel. I can say with much certainty that I would prefer to stay in a two star, as I have no doubts about the facilities and service being of a higher standard. Even if all you want from your hotel is a clean room to sleep in at night, carry on looking, this hotel is frightfully poor.

Stayed July 2014, traveled with friends
Helpful?
3 Thank Amy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
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English first
London, United Kingdom
Level Contributor
95 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed August 2, 2014 via mobile

Stayed here for the weekend while in Amsterdam. Its a basic hotel, 3 star. Its clean and comfortable enough. On the down side the walls are a bit thin and the Internet is slow. Location is good. There are a number of bars, coffee shops etc nearby enough to justify staying here.

Stayed August 2014, traveled with friends
Helpful?
1 Thank Nick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed August 1, 2014

You would get better treatment in Guantanamo bay. Alan is of predatory nature - in particular, for your sanity and safety please avoid. Also, upon arrival our rooms were double booked. Our shower flooded several times, beds were deconstructed and the management was a farce.

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank RhiaX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Riga, Latvia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 19, 2014

There you will find everything what you need. And it locates in city center next to lots of shops, cafes, cofeeshops.
I had to find the hotel in 5 min and not too expensive, because i had lost my flight and I had to have the place to sleep; I chose it in booking.com and was very satisfy. The receptionist helped me to print fastly all documents for free and ordered the taxi for early morning; Breakfast starts at 7am, but it started at 6:45 specially for us ! for sure next time i will stay in Hotel de Looier.

  • Stayed July 2014, traveled on business
    • Value
    • Cleanliness
    • Service
Helpful?
Thank ekaterina522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
34 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed June 26, 2014

We booked this as we where going to see a concert in the ziggo dome. It is what you pay for, its like a travellers hotel, very basic. But clean. The staff where friendly, its about a 20 min walk to the to dam square, but its a lovely walk through all the canals and all the boutique and art shops.
I really liked where the hotel was situated as there is a supermarket around the corner to get all your essentials. It is also close to Leidseplein square which is my favourite place in Amsterdam come summer or winter. In the winter this is filled with an ice rink, and in the summer it is filled with tables for people to enjoy food and drink outside. If you are not looking for a fancy hotel, just somewhere to base, this hotel is ideal, as it is easy access to everywhere in Amsterdam.

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hannah S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, England, United Kingdom
Level Contributor
26 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 11, 2014

The room and bathroom were small but functional. All we needed for exploring the city and somewhere convenient to rest our weary heads! Breakfast was unexciting but everything is so local, why not go out to breakfast? :) It was clean and comfortable, no complaints.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lydia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colchester, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 28, 2014 via mobile

Stayed here as a couple in february. Simple rooms, clean, good location just down the road from shops and restaurants, not far from the art gallery. We spent most of our time out and about and just used the room for sleep which was fine! Had breakfast on our last morning - milk was bad but changed quickly.

  • Stayed February 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Turnereaux
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel De Looier

Property: Hotel De Looier
Address: Derde Looiersdwarsstraat 75, 1016 VD Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Jordaan
Amenities:
Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
Ranked #323 of 367 Hotels in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hotel De Looier 3*
Number of rooms: 28
Reservation Options:
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Also Known As:
De Looier Hotel
De Looier Amsterdam

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