In a nutshell, the room was horrible but the service was great. This hotel was quite well-located for first-time Amsterdam tourists. The front desk staff were so helpful with anything we needed. However, I'm not sure their attitude is unique to this hotel or just a function of the fact that every Dutch person we met on a 10-day trip around Holland spoke perfect English and was super friendly. They are all also quite athletic so we learned from the front desk staff that when they said a place was "a 4 minute walk" it really took much longer. I finally caught on when all attractions were deemed to be 4 minutes away.
The room that they rate as 3 stars in Europe wouldn't even merit one star in the US. Granted it is a city hotel, but there was almost literally no space to walk around the bed or turn around in the bathroom. The room card controlled the electricity, so every time we left, the clock turned off and needed re-setting. The twin beds were soft and saggy, with a comforter too short for the length of the bed. There was no sheet other than the sham, a bit gross as it's hard to believe they wash it every time between guests. The towels were paper-thin and scratchy. The walls had no noise barrier. One night inebriated tourists from another English-speaking country ( name of which will be withheld) were in the hallway making a ton of noise until 2 AM. They wouldn't quiet down with requests from other guests or the staff.
However, the breakfast room was lovely, and there was a good if plain assortment of foods. There was a free computer to send e-mails home. We had a room in the back without street noise and the elevator was never delayed. The tram stopped right in front for quick access to the airport and other locales. Would I stay here again? Not at any price. We paid almost 200 per night but even at half that I would choose comfort over convenience the next time.
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- Also Known As:
- Citadel Hotel Amsterdam