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“Low Average”
Review of Hotel Casa

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Hotel Casa
Ranked #63 of 368 Hotels in Amsterdam
Certificate of Excellence
Johannesburg, South Africa
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Low Average”
Reviewed April 27, 2014

Tiny pilows on a bed without a separate sheet and an excuse of a thin mattress suitable for camping. The hotel was busy with long wait times in reception, breakfast that matches a cheap B-rate buffet in a dead area makes this a pretty low-to-average hotel

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Chrisonderstall
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hvugts, Manager at Hotel Casa, responded to this review, April 30, 2014
Dear guest,

Thank you for staying at Hotel Casa 400! Furthermore, I thank you for taking the time and effort for sharing your experiences.

Hotel Casa 400 is striving to keep the standards as high as possible. I apologize that we could not met this in the situation you described.

In your feedback you pointed out that you experienced the quality of the pillows as below the standards. I regret to hear this. I can already tell you we will invest in new pillows in the next quarter of the year.

Next to that we have conducted an enquiry last month regarding the breakfast buffet. The Food and Beverage department is busy with processing the results. We are always looking for improvements regarding the breakfast and choice in products. In case you have any suggestions, feel free to share your recommendations.

I am very sorry to hear that you experienced the location of the hotel as a dead area. Amsterdam East, the part where Hotel Casa 400 is located is a very lively and upcoming area. Our Front office staff is very well informed about the environment of the hotel and also knows some very interesting places which you can visit during your stay at Hotel Casa 400. They are always willing to explain this to you and give some interesting tips, for example by our Mik in Oost map.
Hopefully we can welcome you again to show our improvements!

Kind regards,

Luuk Verzijl
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Bristol
Level Contributor
25 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed April 21, 2014

Very nice and clean, a train/taxi ride away from the centre, this can be a pain when returning late.
As a hotel,no complaints really, We asked reception to charge our phones and they did this happily without charging us, we did not manage to sample the food at the the restaurant but it looked very nice.

  • Stayed July 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Tremz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Munich, Germany
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 18, 2014

For a conference hotel, the Wifi connection was horrible! Moreover, my room was pretty noisy, I could hear everything from the corridor as well as the cars from the streets. If your sensitive regarding your sleep, you should choose another hotel or check beforehand if some of the rooms are less noisy. Most of the staff was friendly, however, when I had to check out, I was handled by the most unfriendly receptionist I ever met.

Room Tip: My room was pretty noisy (noise of the traffic). Maybe some of the rooms are located on a more quiet...
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BeickyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hvugts, Manager at Hotel Casa, responded to this review, April 20, 2014
Dear guest,

Thank you for staying at Hotel Casa 400!
We highly appreciate that you are sharing your experiences on Tripadvisor.

Hotel Casa 400 is striving to exceed the expectations of the guest, unfortunately we could not meet this in the situation you described. I apologize for this! We will share your feedback with the departments involved,for preventing this in the future.

Kind regards,

Luuk Verzijl
Manager on Duty
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Level Contributor
220 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
Reviewed April 16, 2014

This hotel had exactly what I want from a business hotel: clean simple comfortable rooms; nice breakfast, fast free no fuss WiFi.

In addition, it was easy to get to by public transport (though it's certainly not central) and it has this quirky feel that makes it a fun place to visit without being overbearing.

There was a conference there when I visited and the conference facilities were superb for a small conference of a few hundred.

I really enjoyed my stay.

  • Stayed March 2014, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Grumpy_academic
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam, The Netherlands
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed April 14, 2014

All went well this time, except the fact that the check in clerk mis-programmed our keycards and we had to return to the lobby.

We will be back again for sure and hope that the reception clerks learn how to be interested in the needs of the customer and not just respond "we don't do that" when asked if we could have a bottle of water on our rooms.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jaci44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Valletta, Malta
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 13, 2014

It was very hard to choose a hotel in Amsterdam since accommodation can be very expensive when compared to other cities. The decision was whether to choose a hotel right in the very centre or to stay in one just slightly out. For the same price, Casa 400 offers great comfortable and clean accommodation at a lower price than hotels right in the centre and the good thing is that Amstel station is just round the corner from the hotel. Besides that, there are 3 Metro lines that take you to centraal station in just 4 mins apart from trams. Transport system in Amsterdam is the most efficient system I have ever used and not expensive at all. This same station connects perfectly to Schipol airport and to many other cities. So I suggest all readers not to feel discouraged with the location of this hotel. Breakfast is well assorted and despite staying in the hotel for 7 nights, we did not get fed up of having the same food. The rooms are very clean and the hotel is still quite new. The area is also very safe even at night.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveller M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Randers
Level Contributor
102 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed April 11, 2014

In every aspect - location, quality, breakfast, service - a perfect hotel with one exception: Their wifi sucks. Even at 4 o'clock in the morning so slow, that I ended up using 100 € using my smartphone to produce a hotspot for my laptop.

The reception suggested using a cable connection but unfortunately my laptop do not offer this. So if you need to do some seriously work - and the room is perfect for this - make sure you don't have to depend on their wifi.Or relax and enjoy Amsterdam.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenspeter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Casa

Property: Hotel Casa
Address: Eerste Ringdijkstraat 4, 1097BC Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
#11 Best Value Hotel in Amsterdam
#31 Business Hotel in Amsterdam
#42 Family Hotel in Amsterdam
#45 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Hotel Casa 3.5*
Number of rooms: 151
Official Description (provided by the hotel):
Hotel Casa Amsterdam is a unique brand new three star hotel in Amsterdam. The hotel offers many facilities for a pleasant stay. Service and hospitality are important factors at Hotel Casa Amsterdam. You will feel more than welcome. All rooms are light and spacious and are equipped with free Wi-Fi, a flatscreen TV, a refrigerator and an en-suite bathroom. "Experience a reliable and creative hospitality at Hotel Casa Amsterdam!" ... more   less 
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Also Known As:
Casa 400 Amsterdam
Casa 400 Hotel

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