My experience of the Eden Hotel Amsterdam - Hampshire Eden is far from being good. I spent a week there at the beginning of October while I was attending a congress in Amsterdam. Accommodation had been paid in advance through a travel agency.
While I was at the reception desk to check in, somebody stole my wallet with all my money and credit cards from a bag that was standing beside me. The theft was video recorded by Hotel´s camera. The hotel staff, including general manager, was quite indifferent. They said that such things were happening every day in Amsterdam hotels and that the hotel bore no responsibility for the safety of its guests and things in the lobby. They did not help me in any way though I was left without any money; they only instructed me to go to the police station and report the theft. Only thing they offered me was the dinner in Hotel´s restaurant that evening.
Further, the hotel room was small, not very clean, dark, airless, with a view into a narrow light shaft and windows of other rooms, so curtains had to be drawn all the time. There was no mini bar and no tea/coffee making facilities and no Wi-Fi connection in the room.
And that is not all. A day before my departure, my nightdress vanished from the room (the staff by mistake took it to the laundry along with bed linen?). Today, a month after my stay at the hotel, they still have not sent the nightdress to me as we agreed.
On top of everything that happened, the majority of hotel staff was unfriendly and indifferent, often doing other things while talking to me.
Conclusion: The hotel is not safe (inside collaboration with the thief?), rooms are inadequate, not very clean, the staff is unfriendly; briefly, not the “value for money”.
- Official Description (provided by the hotel):
- The Eden Hotel Amsterdam – Hampshire Eden is in a unique location. Right on the Amstel and with an abundance of hot spots within easy reach: Rembrandtplein, the Stopera, Waterlooplein, De Kleine Komedie and Theater Carre. Various museums are close by including Rembrandthuis Museum and Foam photography museum. The area is also teaming with options for dining out as well as fantastic shopping streets, such as Kalverstraat and Leidsestraat. ... more less
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- Also Known As:
- Amsterdam Eden Hotel
- Eden Hotel Amsterdam
- Best Western Eden Hotel
- Best Western Amsterdam
- Best Western Eden Amsterdam
- Best Western Hotel Amsterdam