This was undoubtably the most disappointing, but not the worst, hotel I have ever visited. It touts its style and free bar but falls down on the basics. The rooms on the ground floor, we were lucky enough to catch two of them, are literally 2 metres from the pavement and three from the trams. Despite the double glazing there was far too much noise from both outside the hotel and inside from the reception area.
The rooms themselves were constantly gloomy and the hotel doesn't seem to be able to afford lighting above 25 watts. One room, 008, is so small the wardrobe door only opens 45 degrees and the bathroom is so small you have to sit on the toilet sideways! The water is constantly boiling and with cold water taps in the shower that slowly turn themselves off, it makes for interesting bath times.
The breakfast is merely adequate, not what you expect at 210 euros per person per night. There is a free bar and 2 computer terminals that are free to use but that in no way makes up in the deficencies of this hotel. Most of the small team of staff are pleasant, the leas helpful being the Genaral Manager who showed no interest in offering an alternative room.
If you haven't booked, don't, there are far better hotels in this price category, if we hadn't paid in full before arrival we would have walked out, something I have only done once before in neraly 30 years of travelling on business and pleasure.
After reading the reviews on this hotel, I really expected a lot more than we got. We stayed 4nights Friday to Tuesday. Ok so we had free drink in the room and in the living room, which was great. The food was really disappointing though, no hot food on demand like we were told, we had to do with cold boiled eggs and toast for breakfast at the weekend. We asked for fried eggs and were told no. On Tues morning they were available but were served nearly raw so it was back to the cold boiled! We asked to change rooms as the first room allocated was next to reception on ground floor. no way! We were moved up two flights and had to bargain on price as it was condsidered an upgrade! It was a downgrade as it happened, as we went from our booked double to a twin, and were then told no other doubles available, after we booked a month in advance. The hotel itself was well located and quiet inside, but the tram runs right outside and it starts at 5am! very noisy. Staff were friendly enough. Overall I would stay again, but I'd ask for a room at the back for more peace and quiet from the traffic.