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Banks Mansion
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Reviews (2,919)
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All reviewsfree barliving roomall inclusive conceptall inclusive hotelpillow menucanal viewlounge areaflower marketevery afternoonwonderful hotelmini bar in the roomhome from homerembrandt squarebreakfast was excellentrain showerboutique hotelwalked everywhere
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1,828 - 1,833 of 2,919 reviews
Reviewed April 18, 2013

Stayed there last autumn . Perfect location, very effective all over service, clean and modern, well equiped .The concierge services are knowledgable and they also sell tickets for various atractions, which makes life easier .The breakfast is mostly satisfing and the free coffee/tea /beverages in the lobby is more than welcome. Also the idea of free minibar is genious.The price is not cheap but definitely not overpriced for the quality . Loved every moment and shall be back on our next visit in Amsterdam.

Stayed: September 2012, traveled as a couple
Thank mira l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this reviewResponded April 22, 2013

Dear guest,

Wow, you have created huge smiles on our faces by writing this amazing review. Thank you very much for these great compliments about many of these great features that are part of Banks Mansion’s ‘Home, away from home’ concept; the complementary drinks in both the Living as in your private mini-bar, the ‘live-cooking’ breakfast restaurant, the free use of iPads, hispeed wireless internet, Nespresso coffee machines and amazing rain showers. These were only a few parts of the concept!
We have printed out your review and all my colleagues would like to thank you for all the writings!

We are looking forward to welcome you again at Banks Mansion, to make your stay as great as your last one!

With warm regards,

Esther Boers
General Manager Banks Mansion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

We were on the second floor in a canal room view and at 300euros a night, I was quite disappointed with the size of the room. I have stayed in much more luxurious for the price. Our friends didn't pay extra for a canal view and got a larger room, and a larger bathroom with a bath - our room only had a shower. However, the room was nicely furnished, clean and air conditioning worked. Very comfortable bed. Nepresso coffee maker, ironing board & iron, DVD player, hairdryer, flat screen TV, safe, etc. The minibar was a bit stingy - one beer and four soft drinks. There were decanters a quarter full of whiskey, gin and cognac each, but no wine, vodka or other spirits. The breakfast is absolutely excellent - fresh fruit, cereals, yoghurts, cheese, cooked meats, bacon and sausages, a chef who cooks eggs, pancakes or omlettes to order, coffee and tea is from a machine (a bit disappointing). So while the hotel promotes its all-inclusive policy, in your room it is a bit limited. In the reception area/bar there is a "help yourself" bar and at 4pm/5pm on both evenings we were there, there was wine and canape sized cheese/cooked meats provided free. But it is misleading that this is "all-inclusive" in the true sense of the word - there is a free bar with some snacks. Staff were very friendly and helpful, but I agree with hutch531 - they do miss the mark on a few things, little details that would make this hotel excellent. Seating in the "Living Room" is limited and we struggled on both evenings to get seats for our party of four. The location is good for the Rijksmuseum, Van Gogh museum, Flower market, Leidesplein for restaurants and theatres, and within strolling distance of Dam Square. It is a more upmarket area than near the Red Light district with less stag and hen parties! So overall I would say it was very good, too expensive for the size and standard of room we got, great location and I would probably stay here again, but not pay for the canal view.

Room Tip: The additional money for the canal view is not really worth it
  • Stayed: April 2013, traveled with friends
    • Value
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Thank ilovetotravelIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this reviewResponded April 24, 2013

Dear Guests,

First of all, thank you sincerely for the honest review. We appreciate this, because so we can continue to improve our service. So we hope our service to be awarded as excellent after your next stay. Thank you for the compliments about the breakfast and it is good to hear that you enjoyed the proximity of Banks Mansion to all great hotspots of Amsterdam!
Hotel Banks Mansion is located in a old 19th century building; it is noted on the monumental list of Amsterdam. This means that not all of our rooms in the hotel are exactly alike. Some are somewhat larger than others. Some rooms have a bathtub or a steam shower, others have a French balcony. All rooms however have the high standard of comfort that fits a 4 star deluxe hotel. High quality mattresses, choice of 6 different pillows, a rain shower en comfortable chairs, just to name a few of the comforts. The rooms with the guaranteed canal view ask for an additional price because they give our guest something extra, a unique view on the most beautiful canals of Amsterdam.
All the items in the in-room minibar are there to provide you with a nightcap, a nice drink or coffee in the morning. We provide our guests with a more extensive choice of beverage and snacks in the Living area to create a central place to relax and meet new people from all over the world.
The concept that we provide our guests with is not an all-inclusive concept, but a full-service concept. This means that we offer complementary drinks all day both in our Living as well as in the room. The breakfast is included and a unlimited buffet, the hi-speed is included, use of iPads, movie channels and a DV-menu. Just to name a few of the features.
Our staff of Guest Relations Officers is trained to give you a unique total hospitality experience; it is unfortunate to hear that you have not experienced it this way. I hope we could welcome you again at Banks Mansion in the near future to make you once more indulge with our “home, away from home” concept and give you the total hospitality experience of Banks Mansion as it should be!

With kind regards,

Esther Boers
General Manager Banks Mansion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

This hotel was excellent. Staff were wonderful. The hotel was perfectly situated and all attractions were in easy reach. I would seriously recommend this hotel to my friends. Banks Mansion offers a wine hour followed by complimentary drinks and continental buffet every afternoon to its guests which was very welcoming after a busy day. The staff are always there on hand and they all speak fluent English. Would definitely go back.

  • Stayed: April 2013
    • Value
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Thank Sejpa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this reviewResponded April 22, 2013

Dear guests,

We appreciate your lovely review! Thank you for that! It is great to read that you have enjoyed you stay and all its features at Banks Mansion! The complementary coffee, tea, soda’s, liquors, beers and wine in out Living. But also the snacks, cheese, sausages and complementary candies in this area. We are very happy hearing you compliments about the availability and language knowledge of our Guest Relations Offiers.

We hope to be welcoming you again in the future!

With kind regards,

Esther Boers
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

We booked an executive canal view room, on the third floor, we had a great view of the canal, we were in a corner room. The hotel provides nice quality towels, linens and spirits in the room and lobby. There is a cocktail period with cheese and meats each night around 5pm. Breakfast is served from 7 am and eggs are cooked to order, also pastries, breads, fruit juices and coffees are available. Our room had a Nepresso coffee maker and a mini frig stocked with cold drinks. There is also complimentary whiskey, gin and cognac in the room. Rooms have robes and slippers.There are no 110 outlets, so you need an adapter.,wi fi is free and worked well. While we received a warm welcome, we did not get a thorough briefing regarding the cocktail period, breakfast schedule etc. They missed the mark on the little things, rooms made up late in the day, missing body lotion but got too much conditioner, towels not freshened up in afternoon. Staff somewhat aloof, pleasant but not checking to see if all is well. Lots of nearby restaurants and museums are all within a 20 minute walk. Street noise is minimal. There is no bell person you have to bring your bags to your room but there is an elevator.

Room Tip: All executive rooms are corners and the canal view was worth the extra cost. We stayed in 306and loved the view
  • Stayed: April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Thank Hutch531
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this reviewResponded April 23, 2013

Dear guests,

Thank you sincerely for the extensive review about your stay at Banks Mansion. Thank you for all the great compliments about the location and view from the hotel. It is also a treat to read that you have enjoyed the many aspects of our full service concept. Good to read that you have enjoyed the many great restaurants in the vicinity.
We also appreciate the comments on your stay, in this way we can continue to improve our quality and service of the hotel. It is unfortunate to read that you have received no briefing at check in. We always try to take as much time as possible with our guests checking in to tell them about our special and rare concept: The ‘home, away from home’ full service concept. It should not have happened that you have not received the briefing. Our apologies for this lack in service.
Our Housekeeping department always comes into the room once every day to clean and make up the room. Then they will also refresh the towels our guests wish to be refreshed. I am sorry to read that you did not want the cleaning of the rooms to be done too late. We clean the rooms of guests staying over for the night always somewhat later, so the guest has time to sleep extra late. Upon request this can of course also be done earlier in the day.

We hope to be welcoming you again for another stay at Banks Mansion to show you the total hospitality that we offer at Banks Mansion.

With kind and sincere regards,

Esther Boers
General Manager Banks Mansion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2013

Me and my partner enjoyed a great weekend in Amsterdam at Bank's Mansion. Very comfortable and clean, great staff and super service including a free bar and snacks! We left our camera behind and the Hotel staff couldn't have been more helpful in posting it back to us. Thank you!

  • Stayed: March 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Thank Phil E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Esther B, General Manager at Banks Mansion, responded to this reviewResponded April 21, 2013

Dear guest,

How brilliant only to read the heading of your review. We are delighted that you have enjoyed the comforts of our hotel, the service and helpfulness of the staff and the complementary drinks and snacks.
We are happy to have been of service to you returning you forgotten camera.

We hope to be welcoming you again in the (near) future.

With kind regards,

Esther Boers
General Manager Banks Mansion

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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