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Park Plaza Victoria Amsterdam
Ranked #120 of 373 Hotels in Amsterdam
Reviewed December 30, 2012

Hi All,

It was only by chance that we chose the Park Plaza in Amsterdam for this years Christmas 'get away'
.
Last year we went to New York (New Amsterdam) and stayed in the Sheraton, which was really nice, but the big chains tend to be much of a muchness.

Anyway we were going to stay in the Hilton for the Christmas week in Amsterdam, untill my wife saw a review and pictures of the above.

It looked full of charm and character and was reasonabally priced, considering it is directly opposite the Central Station, so instead of about 60 Euros by taxi we used the metro from the airport to Central Stn for less than 4 Euros each.

As well as celebrating Christmas, Andrea and I were also celebrating our wedding anniverssary and I enquired as to the cost of upgrading to an Executive Room.

To cut along story short, we booked this hotel, had a short flight from Bristol and a 10 minute metro ride to just accross the road from the hotel.

This is a beautiful, if older hotel, that is maintained to the highest standards.

When we arrived in our room we found we had been upgraded without a mention of an extra charge, wow, not only that but there was a bottle of wine and a card awaiting us.

The staff there are really enthusiastic about the care of their guests, and nothing was to much trouble for them.

It was exceptional and professional service at which the Dutch seem to relish providing.

The breakfast was superb, and because of the holidays, was extended to 11.00 am, thank god, as we only just made it a couple of times.

There was something for everyone and I'm afraid that I made the most of it, I lost over a stone in weight before going, but found two during my week there, despite walking from one end of the city to the other almost every day.

Amsterdam is a unique city with history, buildings, galleries, 'something' for everyone, even the 'red light' district had a atmosphere of tastefullness about it, not that I looked, much!!

Anyway this review is about the the Park Plaza Victoria Hotel so I will stick to that.

My wife and I now travel on 2/3 longish holidays a year and are fortunate to be able to stay in nice hotels.

This is one of the nicest places we have stayed at, the service is impecable, the staff are truely helpfull, and of course it is situated right in the centre of Amsterdam and is convenient for everywhere.

I believe it is a 4 star, but I would rate it far higher than that, we just loved it.

Although I have not been for several years, this was one of over a hundred visits to Amsterdam having lived in Limburg for a few years.

There are the pro's, 'Highly Recommended'

We had also booked our Christmas Dinner at the hotel at a cost of over £100 for a 5 course meal.

If anybody has any questions I would be more than happy to answer them and will post a more detailed report on Amsterdam when my head has cleared.

Regards

Lewis H Rees

Room Tip: Please don't underestimate my ratings, I have been involved in inspecting hotels and restaurants...
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  • Stayed: December 2012, traveled as a couple
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1  Thank lewisswansea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this reviewResponded January 11, 2013

Dear Lewisswansea,

Thank you for your extended review, filled with sincere compliments!

It is great to read that you booked us because of the positive online reviews and charm you found our hotel to have.

We are indeed very easily accessible by means of public transportation or by taxi. Besides that, we are only 20 minutes away from the Airport!

Surprises are always nice to get. I am thrilled that we succeeded in exceeding your expectations!

Your compliments are heartwarming; exceptional service, superb breakfast, truly helpful staff…
The fact that you have been involved in inspecting hotels and restaurant makes it even more special to hear that you find us one of the nicest places you have stayed at in your life! Rating us higher than a 4-starr hotel gives me also a lot of pleasure.

Once again, on behalf of all our staff, we congratulate you with your anniversary and we look forward to yet another great stay!


Kind regards,

Jan-Willem Roenhorst
General Manager

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2,758 - 2,764 of 4,011 reviews

Reviewed December 28, 2012

  • Stayed: December 2012, traveled solo
    • Value
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Review collected in partnership with Easytobook.com
Thank Joshua W
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this reviewResponded January 11, 2013

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Reviewed December 27, 2012

We stayed here over christmas 2012 for 6 nights. We paid for an urban room B&B for the duration of the stay.

The location of the hotel is great and everywhere in Amsterdam is easily accessible.

Our initial problems started when we got to our room and the shower was blocked with what can only be described as faeces and hair that stunk the place out! The bedside unit was also full of water which looked like it had been there for a few days. We reported these issues and the shower was unblocked but the bedside table problem remained...

Next onto breakfast, you have a buffet choice in the restaurant and can order fried or poached eggs from the kitchen, don't do this unless you want to get some waiter complaining to you that they are too busy having over 560 guests although other waiters are happy to serve you. The breakfast room is also not big enough to cater for the amount of people with regular queues often leading out of the restaurant and into the lobby. The buffet becoms empty very quickly but the staff are not as quick restocking things so you will be left with many options missing without a clue when new things will be put out. I asked once and the waiter just said to me 'I don't know, have something else'

This hotel is not worth the money you pay and I would suggest other nearby hotels such as NH and Double Tree by Hilton. Having stayed at many park plazas this has been a disappointing visit for what normally is a great hotel chain.

  • Stayed: December 2012
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Thank Leedsjay2054
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 27, 2012

Stayed here for my partner's birthday for three nights. Not a problem that we arrived late and offered to take our bags up for us while we had a drink and something to eat. Room was spacious, clean and well equipt - massive comfy beds and pillows! Arrived back the following day to find wine, a card and balloons for my partner (lovely suprise!).
Bar was excellent if not a bit pricey, to be expected for the fab views of Central Station. Spa facilities were OK, bit tired and not sure if worth the additional 10 euro surcharge. Breakfast was amazing, anything and everything you could imagine... overdid it on day one and ate far too much! Couldn't eat the rest of the day! Didn't eat in the restaurant but did have Dutch snacks (can't remember the name of the dish) in the bar - sublime.
Excellent service throughout from consierge who helped us with tickets and advice of where to go, to reception... additional bathrobe arrived within seconds and bulb which went after a few days was replaced in minutes too. Would stay here again in a heartbeat!

Room Tip: Facing central station is great for people watching but noisy from 6.30 - 7am onwards when trams sta...
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  • Stayed: December 2012, traveled as a couple
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1  Thank SCO-UK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this reviewResponded January 11, 2013

Dear SCO-UK,

Thank you for your review and the great title: “Excellent rooms and service”!

We would do everything to augment the comfort of our guests, such as the massive pillows which you had on your bed. I am delighted that we were able to surprise you and your partner for this special occasion.

Our breakfast is indeed a very extended buffet, where you can find anything you need to start the day full of good energy! I think the snacks you had are called ‘bitterballen’, which are little balls of meat and are fried in hot oil.

We look forward to your next stay, especially when you state that you would stay with us again in a heartbeat!


Kind regards,

Jan-Willem Roenhorst
General Manager

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Reviewed December 26, 2012

If you reach or leave Amsterdam by a train,this is the best hotel for you.
The hotel is 2 min walking from the Central Train Station and 5 min from Dam Square and the shopping centers.
And if have any question about the city, there is stand in the lobby with a friendly hotel employee who will answer with a smile.
We stayed 3 nights there. The room was in the front ,but very quiet

and free WIFI
We'll return ASAP

  • Stayed: December 2012, traveled as a couple
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1  Thank ZVICA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this reviewResponded December 27, 2012

Dear ZVICA,

Thank you for sharing your review with other travelers on TripAdvisor.

Our location is indeed ideal when arriving or leaving Amsterdam, as we are located only 20 minutes from the airport, 2 minutes from Central Station and all main attractions can easily be reached by foot.

If you need any recommendations, our Concierge can help you to plan the best outings. You can find them in the hotel lobby.

The room was very quiet, because we installed double glazed windows for your comfort. Did you know that we were the 1st hotel in The Netherlands that installed this feature?

We look forward to your next visit. Until that moment, I would like to wish you a sparkling start of 2013!


Kind regards,

Jan-Willem Roenhorst
General Manager

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Reviewed December 26, 2012

  • Stayed: December 2012, traveled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com
Thank Swetik
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this reviewResponded December 27, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 25, 2012

Looking forward to spending New Year in Amsterdam. Stayed in the Victoria last time we were there and hoping its as good as it was last time. Great location, loved the breakfast -and most of all the swimming pool.
Can't wait!!
Janet & Gordon

  • Stayed: December 2012, traveled as a couple
    • Value
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Thank Indyjanet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this reviewResponded December 27, 2012

Dear Janet & Gordon,

I am thrilled to see that you will be returning to our hotel to celebrate New Year with us!

Due to vast renovations of the Active Club, the swimming pool will be under renovation for the next 2 months. Nevertheless, we do want you to enjoy the comfort of our services. Please contact our Concierge, who would be more than happy to assist you and lead you to another great option.

I look forward to a sparkling start of 2013!


Kind regards,

Jan-Willem Roenhorst
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Victoria Amsterdam

Address: Damrak 1 - 5, 1012 LG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum , Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#73 Luxury Hotel in Amsterdam
#80 Business Hotel in Amsterdam
#86 Romantic Hotel in Amsterdam
Price Range: $186 - $441 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Park Plaza Victoria Amsterdam 4*
Number of rooms: 306
Official Description (provided by the hotel):
Restyled! The historic Park Plaza Victoria Amsterdam offers 306 modern superior rooms, executive rooms and suites. The 164 new urban style rooms were completely restyled early 2011 and have a sleek, trendy and fashionable design. All rooms offer excellent facilities as you would expect from a four-star hotel in downtown Amsterdam. 306 rooms including 164 in new Urban Wing, 10 meeting rooms up to 150 persons, Boardroom and private dining possible, Restaurant, bar, brasserie with terrace, Directly opposite Central Station and parking, Fitness and swimming pool, WiFi (high speed). ... more   less 
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Also Known As:
Park Plaza Victoria Amsterdam Hotel Amsterdam
Victoria Hotel Amsterdam
Park Plaza Amsterdam
Amsterdam Park Plaza

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