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“Best hotel in Amsterdam” 5 of 5 stars
Review of Park Plaza Victoria Amsterdam

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Park Plaza Victoria Amsterdam
Ranked #124 of 362 Hotels in Amsterdam
Austin, Texas
Level Contributor
82 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Best hotel in Amsterdam”
5 of 5 stars Reviewed August 19, 2012

Being accross the Central Station, this hotel is by far the best hotel in Amsterdam. I agree with other reviews, close to all shopping areas and restaurants. Walking distance to Trams and all other transportations, we're glad to have chosen this hotel during our 4 nights stay in Amsterdam. Staff are helpful and very accomodating, breakfast is very fulfilling ... lots of choices.

Rooms are clean, beddings and pillows are comfortable. Bathroom is sparkling clean. Our first time visit to Amsterdam is very memorable because of this great hotel. We'll recommend highly to our friends and family members. Thank you for keeping this historical building. We had a great time and comfortable stay. Keep up the good work.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank N122198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, September 1, 2012
Dear N122198,

It is great to read that we are part of your memorable 1st time visit to Amsterdam!

‘The historical building, helpful and accommodating staff members and the fulfilling breakfast’ are very kind words. I thank you for sharing them with others!

We will definitely keep up the good work and with your help realize our goal to be a memorable ‘home away from home’.

On behalf of all the staff, I would like to thank you once again for your review.


Kind regards,

Jan-Willem Roenhorst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Atlanta, Georgia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed August 19, 2012

The location of this hotel is good if you are looking for convenience to centraal station - which means it isn't far from the rest of town in general as well. It is not quite picturesque, though, by any means.
The common areas are very nice. The main entrance, however, requires a small staircase to get to the checkin/lobby. That's pretty silly considering everyone arriving will have bags. They should at least add a ramp so you can wheel luggage alongside as you ascend/descend.
Our actual room was kinda crummy. We are not very picky travelers and not too sensitive about most things, but it is worth noting. It seems like the hotel has been somewhat renovated, and what has been touched is great, but the rest is still lacking. As for the room... the biggest issue was the aircon not working well. The outdoor temperature was great, but the room was quite a bit warmer than outdoors. The aircon was at the coldest setting (even before we arrived) but just couldn't get it done. I asked to change rooms, but they said that wasn't possible. I didn't get the feeling the person I spoke with tried that hard. As I noted, we aren't that picky, so I lived with it. As a result we had to sleep with the window open. On the first floor next to one of the entire planet's busiest intersections, that is a pretty loud situation. Imagine it... the intersection in front of centraal station. Trains/trams, cars, a million pedestrians walking around (often high) at all hours, yelling, shouting, police sirens, bike horns, train horns, the actual crossing lights on the intersection beeping for the visually-impaired.. it's a riot. Unbelievably, we slept great anyway. We were just exhausted I guess. The bed was super comfortable, too, though. That was nice. It appeared to be updated.
The bathroom was updated and very nice. The toilet tissue, though, was about a meter from the toilet! Weird. There was a second one hidden behind the toilet - key find. Just odd. The shower was newer and nice. The bathroom felt clean and fresh and was spacious.
The main room had carpet. This was really the worst part of it. If they would change this to some engineered bulk laminate wood or something similar, it would improve the room by leaps and bounds. The carpet was very old and very stained throughout. It was the flooring you would expect in a $39 Best Western motor lodge. I was a little creeped out to walk on it barefoot. But I did anyway. Like I said, we aren't too picky. Most people would have went nuts over it, though. That carpet gave the whole room a musty, dank feel. I guess the hot temperature didn't help. If they replace it, they may have a great place.

  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank jperatl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, September 1, 2012
Dear Jperatl,

Thank you for your review.

In the main entrance is indeed a small staircase which could create difficulties when entering the hotel with a lot and/or large luggage. Therefore we installed a small lift which can easily transport a person and its luggage.

We are also very happy with our Concierge, who will help you wherever possible.

I am glad that our comfortable beds helped you to gain some night sleep, even though the temperature was hot due to malfunctioning air conditioning. For this, I would like to offer my humble apologies.

Please do not hesitate to contact me directly upon your next stay. I will do my outermost to ensure you get the coolness you deserve.

We look forward to welcoming you again Jperatl.


Kind regards,

Jan-Willem Roenhorst
General Manager
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Level Contributor
7 reviews
5 of 5 stars Reviewed August 19, 2012

This hotel was in a great location, close to the main railway and shops etc. One of the best things is you can't get lost a walking around the city as you only have to follow the signs to the station . The staff were slways very friendly and helpful, especially the concierge who gave great advice about transport tickets and also sole tickets to various venues which avoided huge queues at places like the Van Gogh Musem. The facilities in the hotel were excellent, from breakfast in the restaurant to the Bistro and bar. The room was good. We would recommend this hotel to anyone.

Stayed July 2012, traveled as a couple
Helpful?
Thank ann b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, September 1, 2012
Dear Ann B,

Thank you for sharing your experience on TripAdvisor!

Might you get lost in Amsterdam, you could always use our city map to find your way back to the hotel or any main attraction within the heart of Amsterdam. Everything is within walking distance, but can also be reached by public transport.

Once again, thank you for sharing your review and recommending us to others.


Kind regards,

Jan-Willem Roenhorst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
195 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 553 helpful votes
4 of 5 stars Reviewed August 17, 2012

Very good location. Just across the Grand Station and next to Dam Square, Red Light District and shopping places. There are some nice restaurants around as well.
There is very good local cheese shop around the back corner of the hotel.

The room we stayed was good. We requested a room from higher floor with the canal wiev and they have provided and was a good room. The street is quite noisy when you open the windows but if they are closed there is no noise problem at all.
The lighting design in the room and bathroom was really nice. The bed mattresses and the pillows really very comfortable.
Great Location and have canal view from the front rooms.

However the window can not be widely opened (this might be due to safety reasons). House-keeping kits such as sewing, shaving, laundry bag etc. were not refreshed/replaced daily (shampoo, soup, etc were all OK).

One of the folk at the front-desk was is very pushy about selling touristic tour etc. tickets.
Breakfast is good.

Room Tip: Front rooms on the higher floors have good canal view...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
4 Thank Bilge S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, September 1, 2012
Dear Bilge S,

Thank you for providing us with your online review!

We are indeed situated very conveniently, in the heart of the city centre. Every main attraction is within walking distance. The cheese shop around the corner is marvelous. Which color / flavor did you prefer?

We have installed double-glazed windows to minimize the noise disturbance and thereby maximizing your rest and comfort. It is indeed due to safety regulations that the windows cannot be fully opened. I thank you for your understanding.

It is great to see that you enjoyed your stay and we look forward to welcoming you again in the same nice room with the view over the canal.


Sincerely Yours,

Jan-Willem Roenhorst
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed August 16, 2012

This hotel is extremely well located if access to transit nodes is important. Situated near Amsterdam's Central Train Station and other hotels, trams and canal boats the streets surrounding the hotel are often extremely crowded with tourists, bicycles and scooters.

Once inside however the hotel lobby, bar and restaurants offer a quiet oasis from the din outside.

The hotel staff from the front desk, concierge, bar men and servers offer exemplary service. Bar men Woulter and Derk were very friendly. The concierge staff was extraordinarily friendly, up beat and solicitous.

Pricing changed daily but the average rate was very competitive and offered a good value.

The rooms were spacious and clean.

Room Tip: Our room faced the Train Station and Dam Square. The noise level was excellent and the room remarka...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Skronsky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, August 24, 2012
Dear Skronsky,

“A quiet oasis from the din outside”. We like to offer you a place to rest, a home away from home. It is nice to read that you experienced this in our hotel.

The hotel is centrally located, which means that the surroundings of the hotel could sometimes be turbulent. For your comfort we installed double glazed windows to keep the noise out.

I would like to thank you for expressing your compliments towards our staff members, with a special attention towards Wouter and Derk. I personally expressed my gratitude towards them.

We look forward to welcoming you again in the near future Skronsky.


Kind regards,

Jan-Willem Roenhorst
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
essex uk
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed August 15, 2012

arrived at hotel last saturday morning at ten a.m. two minute walk from central station . checked in straightaway and was gladly told room was ready for us now, asked if there was anychance of upgrade and was told yes . upgraded to urban wing for 30 euros in total for our two nights stay , so was very pleased indeed . room was very clean and modern , lovely shower ,big comfy bed and great air con. hotel itself was spotlessly clean and staff very friendly and helpful with directions to various tourist attractions. hotel is ideally placed for canal cruises, dam square,red light area, bus tours all within 5 minutes walk . going to go back to amsterdam in october and wont bother trying another hotel , will be booking here again without a doubt and will this time try out the swimming pool.many thanks to the staff at the hotel for providing us a very pleasant stay

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank chris s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
jwroenhorst, General Manager at Park Plaza Victoria Amsterdam, responded to this review, August 24, 2012
Dear Chris S,

Thank you for posting your review on TripAdvisor!

I gives me pleasure to see that you enjoyed your stay, your room, the location and our staff.
Information regarding the city, main attractions or tours can be obtained at the Concierge Desk. They are always very willing to assist you with any kind of request.

The hotel is indeed centrally located, which makes it easy to enjoy the real Amsterdam experience.
The swimming pool is free of charge for hotel guests. If you would like to access the fitness, we can offer you a 50% discount (the health center is managed by an external enterprise).

We look forward to your next stay in October!


Kind regards,

Jan-Willem Roenhorst
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Park Plaza Victoria Amsterdam

Property: Park Plaza Victoria Amsterdam
Address: Damrak 1 - 5, 1012 LG Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum , Dam Square
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#76 Luxury Hotel in Amsterdam
#80 Business Hotel in Amsterdam
#88 Romantic Hotel in Amsterdam
#91 Family Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Park Plaza Victoria Amsterdam 4*
Number of rooms: 306
Official Description (provided by the hotel):
Restyled! The historic Park Plaza Victoria Amsterdam offers 306 modern superior rooms, executive rooms and suites. The 164 new urban style rooms were completely restyled early 2011 and have a sleek, trendy and fashionable design. All rooms offer excellent facilities as you would expect from a four-star hotel in downtown Amsterdam. 306 rooms including 164 in new Urban Wing, 10 meeting rooms up to 150 persons, Boardroom and private dining possible, Restaurant, bar, brasserie with terrace, Directly opposite Central Station and parking, Fitness and swimming pool, WiFi (high speed). ... more   less 
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Also Known As:
Park Plaza Victoria Amsterdam Hotel Amsterdam
Victoria Hotel Amsterdam
Park Plaza Amsterdam
Amsterdam Park Plaza

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