Good location, Clean hotel. Very helpful concierge staff. Rental bikes on-site.
Several issues ......
Booked thru booking.com initially for 3 nights. Plans changed and wanted to add an additional night. Called the hotel and got as a response that "the reservation staff is in a meeting" and the front desk staff is too busy to take your call so if I could call back in 15 minutes (?!?!?!?). Booked the additional night again. Upon check in I advised the staff that we had 2 separate reservations and they told me "no problem, I have made a note in the computer". At the end of the 3rd day we found ourselves locked out of the room. The front desk staff told me that we were to check out that day. He realized the mistake and re-activated our keys, but the room wasn't cleaned (5pm) so we had to leave for another hour or so they could clean the room. No problem.
The air conditioning in the room did not work (yes, the window was closed, yes, the key was inserted in the slot, and yes we kept the curtains closed). We complained on 3 occasions and only got the standard "we are so sorry" and "we will advise our colleagues" and finally a "my colleague went to the room and finds the temperature to be ok". The room was HOT. Not accepting this response and demanding another room, we got transferred at 10 pm to a huge suite the size of at least 5 or 6 rooms. Too bad we had an early plane and had to check out at 6 am. Even the AC in the suite was barely working. Clearly the AC systems in the rooms are not up to dealing with 26C outside temperatures.
The Wi-Fi is non-functional. You log in, and get kicked out after less than 15 seconds on all our devices (iPhone, iPad), complained to the staff (got the typical "we are so sorry"), and was referred to the provider ibahn, logged on and was told that everything was fine and to call back if we had further problems, only to be kicked out of the system 15 seconds later. This went on for 4 days.
Can't say anything about the breakfast because we preferred to consume that in one of the many street cafes a few blocks away from the hotel.
- Official Description (provided by the hotel):
- Hotel Okura Amsterdam is one of the finest five-star luxury hotels of the Netherlands and part of the Japanese chain Okura Hotels & Resorts. With 300 comfortable rooms, including the largest (485m2) and most luxurious suite of the Benelux Countries, the hotel offers unrivalled high-class accommodation facilities. For wining and dining, you are spoilt for choice with four restaurants that have all been awarded by Michelin. Nagomi Spa & Health offers guests the opportunity to slip out of the daily routine and to take a moment of relaxation by means of a workout or treatment. Located alongside the Amstel Canal, in close proximity of the cultural heart of Amsterdam, Hotel Okura Amsterdam is one of the finest five-star luxury hotels that you will find in the Netherlands and exclusive member of ‘The Leading Hotels of the World’. The hotel is conveniently located in proximity of Schiphol International Airport as well as major tourist attractions.With 300 comfortable rooms, including the largest (485m2) and most luxurious suite of the Benelux Countries, the hotel offers unrivalled high-class accommodation facilities.For sport and leisure you can visit our Nagomi Spa & Health. Meaning ‘calm down’ in Japanese, ‘Nagomi’ offers an opportunity to slip out of the daily routine and take some moments just for you. An exclusive selection of facials, massages, manicure and pedicure and body treatments is offered. With these treatments dedicated to restoring balance to the mind and body, Nagomi Spa invites to linger just a little longer. In addition to a treatment at Nagomi Spa you can also enjoy the facilities of Nagomi Health (1000 sq.m.) which is located next to the spa. Nagomi Health is an oasis of tranquility where you can exercise and relax in total privacy. The gym is equipped with Technogym machines, combining cardio and weight trainings. Personal trainers give you personalised advice and supervise your exercising during a professional one-on-one workout. Nagomi Health also features various relaxation facilities, such as a Jacuzzi, saunas and a swimming pool. ... more less
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- Also Known As:
- Okura Hotel Amsterdam
- Amsterdam Okura Hotel