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Mercure Hotel Amsterdam West
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Savings alert! 11% below average rates

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Reviews (1,174)
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All reviewsclose to the airportfree shuttlebus stopprivilege roomhotel shuttlecity centrenice hoteleuros per personbreakfast buffetshort staynice roompublic transportstopovergvbamsproximityleidseplein
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Reviewed October 8, 2013

Good option when you need to be close to Schiphol!
Great breakfast, although a bit expensive. Better to book it in advance via website. Rooms are clean and compfortable, with tea and coffee facilities.




  • Stayed: October 2013, traveled on business
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Review collected in partnership with Accorhotels.com
Thank TLV2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded October 10, 2013

Thank you for your comments. I am glad to read you have enjoyed your stay. I hope to welcome you again in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 7, 2013

My husband and I stayed in this hotel in May 2013 because we had an early flight the next day from Schiphol Airport, and we wanted to add an extra day in Amsterdam to our vacation.
The hotel is not at the airport itself, but in Sloten, which is a burg very close to the airport.

We arrived in the morning by train in Schiphol, waited for the free shuttle from the Mercure hotel, which arrives only hourly and leaves 15 minutes past the hour. The busride from the airport to the hotel took +/-5 to 10 minutes.

Because we arrived too early to check in, we dropped off our luggage at the reception of the hotel.
We went outside, crossed the street and went to the busstop 300 meters to the left, on the Anderlechtlaan. Bus 197 takes you in +/-20 minutes to the Leidseplein in the city of Amsterdam (= 6 stops).
You can buy a 1 hour ticket with the possibility to change busses within the hour for 2,80 euro, or a 1 hour ticket without the possibility to change busses for 2 euro. You have to have the right amount in cash, because otherwise you delay the bus and you might have to wait a long time for your return money. More information about busses and other public transport in Amsterdam on www.gvb.nl

We ate dinner in the city and returned to the hotel only for a good night's sleep. The people at the reception were very friendly, efficient and helpfull with the check-in.
We had room 253 at the back of the hotel on the first floor. It was clean, modern, with a good bed and bathroom.
We heard no noise from the airport or the nearby highway.

We cannot say anything about the prices or quality of the food in the restaurant or the breakfast in the morning, because we didn't eat at the hotel.

We took the shuttlebus at 7 am and ate at the airport. The shuttlebus is a "come first, have a seat first"-thing, you cannot make reservations. It seats 8 persons and a driver.

Overall we were very happy with our 1 night stay, as the hotel was ideally situated for visiting some museums in Amsterdam the day before we took our flight from Schiphol.

  • Stayed: May 2013, traveled as a couple
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Thank TravelcrazyAntwerp
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded October 10, 2013

Thank you very much for sharing your experiences you have had in Amsterdam. It is a pleasure to read you have enjoyed your stay with us. I hope to welcome you again in the future and your stay will be as pleasant as the previous one.

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Reviewed October 4, 2013

The quality of the hotel is good and the room also very pleasant. Due to roadworks directly outside the hotel the area was not so nice. There was very little information concerning what to see in Amsterdam, or information on bus / tram schedules.
What I cannot accept is 19,50 per person for breakfast!! I would suggest this is reviewed as I will not be staying in this hotel again while the cost for Breakfast is so high.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Graham D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded October 7, 2013

Thank you very much for taking the time to share your experiences and thank you for the compliments.
I am sorry to read you did not find enough information about Amsterdam and public transport. We do have a map full of information on the reception desk and the Front Office staff can give a lot of information as well. I am very sorry if this was not known by you or it was not enough.
Our prices are based on the prices in the surrounding area and we think we provide good value for it. I am very sorry to hear you do not agree with this.

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Reviewed October 2, 2013

Bad, bad marketing. There is a Mercure hotel located in the airport. To reach this Mercure, one must get a taxi. After staying at a well-oiled, warm, friendly Russian hotel (Pushkin Inn, St. Petersburg, Russia) the previous night, our stay at this hotel was fraught with frustration: disinterested staff, overpriced food, inoperable lights, clean room with tired furnishings, and not located at the airport.
An Amsterdam airport guide (who pointed out that we had to get a taxi to get to this Mercure) said that we vastly overpaid for our "Airport" room and that the rooms in the terminal were less expensive. (Plus no taxi fee to reach the Mercure Airport Hotel.)
I hesitate to be so negative about this hotel, but I depend on TripAdvisor reviews, and feel the need to honestly inform others about our experience.
They offer free shuttle service to the airport from the hotel (about a 15-20 minute ride.) (Did I mention that this hotel is not at the airport?)
Complimentary self-service coffee station.

  • Stayed: October 2013, traveled with friends
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1  Thank Yombe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded October 4, 2013

Thank you for taking the time share your experience. I am very sorry to read your stay did not meet your expectations.
We are indeed not located at the Airport itself, but we do provide a free shuttleservice which brings you within 10 minutes from and to the Airport. I am sorry to hear this information was not clear for you when you arrived at Shiphol Airport.
I hope you will give us a chance to serve you better in the future.

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Reviewed October 2, 2013

Flying out the next morning, my wife and I had booked a room. Arrived from Basel at 8pm only to learn that our reservation had been screwed up, and we had no room. The woman at the desk was most helpful in figuring something out, and what we received was a very nice room with a very comfortable bed for a very reasonable price. This was our second Mercure stay (the other was in Nice the night before a flight), and so far we are 2 for 2. Should also mention, in spite of being in the airport, the room was unbelievably quiet.

  • Stayed: September 2013, traveled as a couple
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Thank McMoredocj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded October 3, 2013

Thank you very much for sharing your experiences. It is a great pleasure to read you have enjoyed your stay. Very nice to hear we could provide you a pleasant stay.
I hope you will visit us again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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