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“Perfect 4 Overnight stay”

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Mercure Hotel Amsterdam West
Ranked #163 of 375 Hotels in Amsterdam
Reviewed September 14, 2013

Stayed here recently for one night, have to say that I was pleasantly surprised about this hotel. From the outside i wasn't convinced but the the room I had was more than comfortable, there was a problem with the T.V. which they quickly corrected....
I ate in the Restaurant which was pleasant although the food was not 'The best' nice menu, plenty of choice but I felt the quality was lacking a little, but great service all-round.
There is a regular shuttle bus that takes you from and too the airport about 10mins.

A great find and would defiantly stay here again when traveling through Amsterdam.

  • Stayed: September 2013, traveled on business
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1  Thank rigboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded September 16, 2013

Thank you very much for your positive words. I am glad to read you have enjoyed your stay and our services. I hope to welcome you soon again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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396 - 402 of 1,112 reviews

Reviewed September 13, 2013

Stayed at the Mercure in May this year for one night of a layover on my way to Africa. It was what I expected.

I went with a friend that had never been to Amsterdam before so we wanted to see the city for the one day we were there. We got into Schipol around 5:30am after customs and retrieving baggage we went outside and easily found where to wait for the shuttle. We were at the hotel by 7am and allowed an early check in with no extra cost.

The room was clean and comfortable, perfect for a short stay and had easy access to a bus stop right across the street.

Did notice on the way home there was a walking trail near the hotel as well that some guests were using.

The next morning getting the shuttle back to the airport was just as easy. However, we arrive right at 7am (the time we scheduled it for) and the shuttle driver was very rude and angry we were "late."


I have recommended this hotel already for people looking for a quick layover spot that don't need a lot of bells and whistles.

  • Stayed: May 2013, traveled with friends
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Thank Courtney F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded September 16, 2013

Thank you very much for your comments about your stay. It is a pleasure to read you have enjoyed your stay and appreciated our services. I hope to welcome you soon again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 5, 2013

This hotel is purely for what it states, airport lay over. It can be used for the near by business park though walking over a gravel path for part distance is not the best. It is a definite no for tourists unless you are willing to drive or be limited to the bus service which is ok during the day, not sure about later at night. Tram would take you 30 minutes plus to walk to. Hotel itself is an average hotel, bar and restaurant were pretty good, I enjoyed both meals and good service. Rooms clean but anyone over 6 foot will struggle with the shower. Complimentary apples and coffee at reception a good touch, not many hotels have this.

  • Stayed: September 2013, traveled on business
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1  Thank Mac4SouthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded September 8, 2013

Thank you for taking the time to tell about your experience you have had with us in the Mercure Hotel Amsterdam Airport. Thank you for your compliments about our services, it is a pleasure to read you have enjoyed it.

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Reviewed September 4, 2013

I'll start with the good bits first to try to maintain some balance. Staff were very friendly and helpful, the beds were comfortable and the food was delicious.

However, the location out the back of a BP station is not ideal and does not lend itself to ease of access unless you have brought your car. The location is also a little inconvenient as it isn't at the airport, isn't in town and isn't that close to the Rai. Again, if you had a car this would probably be ok. The hotel offers a free shuttle back to the airport, but does not offer one into the city, which would have been fantastic.

There were two of us staying in the room, but it had been configured in a strange way. Two single beds pushed together but still made separately. Not quite what we were looking for. Unfortunately, one day our room was not made up at all, and other days the housekeeping staff had only half cleaned the room, leaving dirty cups still on bedside tables. There were also traces of where someone had smashed a bug on the wall and no one had cleaned this up as well.

The final nail in the coffin for us was the shower. My partner had never seen a shower mat before, nor anticipated that it would really be necessary to use it. When using the shower for the first time, it was so slippery she fell over and hurt her hip, which then became very bruised. The remainder of the time we used the shower with the mat in, which isn't a very enjoyable way to use it.

Sadly can not recommend this location to anyone, unless there are alterations made with house keeping and the bathroom facilities are improved.

Stayed: September 2013, traveled as a couple
Thank Dan F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded September 5, 2013

First of all I would like to thank you for taking the time to tell about your experience and the compliments about the staff.
I am verry sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I will share your comments with my team and please rest assured that we are taking the appropriate measures to prevent future occurrence.
We appreciate your sharing your concerns, and I hope that you will give us the opportunity to better serve you in the near future.

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Reviewed September 3, 2013 via mobile

Spent a lot on taxi to go to city centre. The only nearby building is a petrol station outside the hotel that you can buy some essential stuffs. Pay to use the TV. Breakfast is OK but need to pay. Free wifi. Room is OK.

Thank Chong Guan C
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded September 4, 2013

Thank you for sharing your experiences and thank you for the compliments about the room and the breakfast.
The hotel is indeed not located in a central area, but there is a busstop across the street from the hotel. From there is a bus going every 15 minutes to the Museumsquare and the Leidsesquare. It is a pitty you have spend much money on taxi's and I am very sorry if this information was not clear for you and/or not explained well by our receptionists.
We very much appreciate your feedback and we hope to welcome you soon again.

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Reviewed August 30, 2013

We made a short trip to Amsterdam in the beginning of the year.

This was a good hotel, 10 minutes from the city center.

Room was clean and good breakfast. The building is a bit dated. Free parking for the car and a bus-stop at +/- 200m from the hotel. Small shop nearby as well at the gasstation.

Good value for money.

  • Stayed: February 2013, traveled as a couple
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Thank Erik_BE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded September 2, 2013

Thank you for taking the time to share your experience you have with us. Thank you for the positive feedback. It is a pleasure to read you have enjoyed your stay.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 28, 2013

  • Stayed: August 2013, traveled with family
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Review collected in partnership with Accorhotels.com
Thank Cathy B
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
MercureAir, General Manager at Mercure Hotel Amsterdam West, responded to this reviewResponded August 29, 2013

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Mercure Hotel Amsterdam West

Address: Oude Haagseweg 20, 1066 BW Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Rembrandtplein
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#12 Best Value Hotel in Amsterdam
#91 Luxury Hotel in Amsterdam
#95 Romantic Hotel in Amsterdam
Price Range: $78 - $183 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Amsterdam West 4*
Number of rooms: 152
Official Description (provided by the hotel):
With 152 non smoking rooms, situated 10km from Schiphol Airport,between the highway A4, A9 & A10,Mercure Amsterdam Airport is the ideal hotel for business and leisure purposes.We have 6 suites, 16 recently renovated conference rooms, a Business Point M., a restaurant and a cozy bar with terrace over-looking the lake "Nieuwe Meer".The Rai Congress Center and the city center are easy to reach by car,taxi or public transportation.We offer you a complimentary shuttle service to and from Schiphol Airport. ... more   less 
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Also Known As:
Mercure Amsterdam Airport Hotel Amsterdam
Accor Amsterdam Airport

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