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“Good hotel” 4 of 5 stars
Review of Mercure Hotel Amsterdam City

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Mercure Hotel Amsterdam City
Ranked #119 of 364 Hotels in Amsterdam
Padua, Italy
Level Contributor
189 reviews
116 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
“Good hotel”
4 of 5 stars Reviewed June 28, 2014

Good hotel located in a very convenient area. Easy parking. Breakfast expensive but good and plentiful. Honestly a good hotel that I would recommend to those who come to Amsterdam for business and with the car. The rooms are spacious and clean. Very quite sleaping and beautiful panorama from the top. In the globa sure postive.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Gabriele V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, August 20, 2014
Dear Sir / Madam, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert van Vliet General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,630 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (130)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
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English first
Tel Aviv, Israel
Level Contributor
91 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed June 25, 2014

The hotel is fine, The rooms needs a little renovation, carpets were old, bed not very comfortable, clean room, Brekfast was nice. my biggest problem was that the location was really really bad. took 30 min to get to the city center. the walk to train or tram was on a dangerous highway. The hotel name is confusing - Amsterdam city, its not in the city at all.
next time i will pay a few more $$$ to be in the center.

  • Stayed July 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 1 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Cocogelado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 30, 2014
Dear Sir/Madam,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Robert van Vliet - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed June 24, 2014

I´ve just stayed the weekend at Mercure Hotel Amsterdam City and it really was very great !!
We had a lovely and calm room, the breakfast was very good and the hotel stuff was incredibly kind and helpful =)
The hotel was renovated in January and everything was very new and extremely stylish =)
I can just recommend this hotel. It takes like 10 minutes to go to the city center ! It´s great so stop complaining ! ;)

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kai K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 30, 2014
Dear Sir/Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Robert van Vliet - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
57 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed June 20, 2014 via mobile

Booked the hotel for business since close to the office. Very friendly and helpful staff, rooms were nice with modern design. Hotel has bikes for rent which makes it easier to get around in Amsterdam. All in all good experience and would recommend hotel.

Stayed June 2014, traveled on business
Helpful?
Thank Gon436
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, August 25, 2014
Dear sir/miss, we very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert van Vliet General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Banchory, United Kingdom
Level Contributor
118 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed June 19, 2014

Small amount of refurbishment going on but these things caused little if no disruption to clientele.
This hotel was booked for business and attendance at the Conference Centre. This is easily reached by train ride all of five minutes or a twenty minute walk. I used train to go into city centre which again was an easy ride of about 10-15 minutes, and made extremely easy by the help of the reception staff and the purchase of train ticket there too.
The hotel is modern, the rooms I think I can say the quietest I have stayed in for a long time, a little tight for space.
Good nights sleep. Bed firm, but on request an extra quilt was put on bed under sheet to give the feeling of a mattress topper which was great.
Small pod coffee maker in room and kettle which was great as more hotels seem to have removed these. Ironing board on request.
All in all I would happily recommend this Mercure Hotel and would return.

Room Tip: Room facing canal/river as opposite side faces road.
See more room tips
  • Stayed June 2014, traveled on business
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank mollyandsocks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, August 25, 2014
Dear sir/miss, we very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert van Vliet General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Zagreb, Croatia
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed June 17, 2014

Hotel was booked for me by business partner and proximity to their office was only positive thing about that trip.
Room had old, partially damaged furniture from seventies, bad was not comfortable (on some spots very hard on some very soft so I ended up sleeping in a hole).
Breakfast was OK, but problem was dozens of guest creating crowd so every breakfast started with 10 minutes of standing in line. Hotel is used as a meeting point for cruse lines and more that half of tables was reserved.
In total, when I visit Amsterdam next time I will try to avoid this hotel.

  • Stayed May 2014, traveled on business
    • 2 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 1 of 5 stars
      Sleep Quality
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Zg1004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 30, 2014
Dear Sir/Madam,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Robert van Vliet - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Northwich, Cheshire
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed June 15, 2014

I had an enjoyable one night stop for business but my experience started terribly, waiting 20 minutes to check-in. The old adage 'you never get a second chance to make a first impression' rang true, and from then on the hotel was playing catch up. Yet, there is a lot that is good about The Mercure, Amsterdam City. It's easy to get to the centre of Amsterdam - a five minute walk to the metro stop and a direct metro (no. 51) to Central station. The bar was friendly if a tad expensive, and the breakfast was enjoyable. The rooms were fine for a business trip, with all the amenities that you might expect. So, get the check-in sorted, and I'll be back.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
Thank idontwanttogo2work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 30, 2014
Dear Sir/Madam,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Robert van Vliet - General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Amsterdam City

Property: Mercure Hotel Amsterdam City
Address: Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#60 Business Hotel in Amsterdam
#66 Family Hotel in Amsterdam
#76 Luxury Hotel in Amsterdam
#96 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Number of rooms: 368
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
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Also Known As:
Mercure Amsterdam

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