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“Good choice if you don't mind being outside the city centre”

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Mercure Hotel Amsterdam City
Ranked #101 of 372 Hotels in Amsterdam
Certificate of Excellence
Reviewed June 8, 2014

Myself, my husband and our adult daughter stayed in a family room. We were aware the hotel was a metro ride to the centre but it was convenient for the Amstel Arena where we attended a football match. The hotel is a ten minute walk from the Metro, trains are frequent and it takes about 15 minutes to get to the centre. The room had 3 extremely comfortable beds, a fridge for guests to use, television and free WiFi. We eat in the bar one night and although it was expensive ( it is a four star hotel) it was very nice. There are vending machines with beer, soft drinks and chocolate available. There are a couple of computers available free of charge, we printed off our boarding cards for the flight home. We would use this hotel again if we returned to Amsterdam.

  • Stayed: June 2014, traveled with family
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1  Thank Welshgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded August 20, 2014

Dear Sir / Madam, We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert van Vliet General Manager

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669 - 675 of 2,100 reviews

Reviewed June 8, 2014

Nice clean room, but had to haggle as the first offering was a bit disappointing. Restaurants and bar very overpriced. Nothing else in area but close to Metro. Also, a residential area across the river has bars, restaurants and shops. Trams here as well.

  • Stayed: June 2014, traveled as a couple
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1  Thank ScottW0792
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded September 30, 2014

Dear Sir/Madam,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Robert van Vliet - General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 8, 2014

  • Stayed: June 2014, traveled as a couple
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Review collected in partnership with Accorhotels.com
Thank Jimmywanderer
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded August 25, 2014

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Reviewed June 5, 2014

Nice, clean and well stocked rooms although quite basic. Although the location isn't the best there is a metro a 10 minute walk away which takes you to the centre. We got a taxi from the airport and paid €45 which we were told is average although be careful as we heard of British tourists being charged €100 - €200 for the same journey. The hotel staff were very helpful and accommodating. I would reccommend as long as you aren't expecting a luxury room which was the only small negative.

  • Stayed: June 2014
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Thank Razzle12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded August 25, 2014

Dear sir/miss, we very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Robert van Vliet General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2014

We were at this hotel for three nights. We were using it as the base for investigating the Amsterdam area while awaiting a Rhine River cruise. The rooms were modern, clean, comfortable, and affordable. The front desk staff were most accommodating and helpful. The lobby is done in the new open sharing approach with common reading areas available from the lobby and the bar.
The front desk is not a desk at all but four individual podiums staggered across the lobby entrance. A comfortable and attractive approach. Unfortunately, guests should skip the restaurant. The food was okay but the quality was lost in the awful service (ex.30 minutes between the soup and the salad, 50 minutes for a sandwich) and rude staff. We did find local restaurants that were more than satisfactory - suggest "Trulli", an Italian restaurant just a 10 minute walk.

  • Stayed: May 2014, traveled with friends
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1  Thank Bart D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded August 25, 2014

Dear sir/miss, thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience of our restaurant did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Robert van Vliet General Manager

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Reviewed June 2, 2014

We had a 20 hour layover in Amsterdam and decided to make the best of it. We stayed at this hotel and walked about 25minutes to the Anne Frank House. I found the location of this hotel to be ok. It's close to the metro and within walking distance of many restaurants. The hotel staff was friendly but really busy. I found the room to be very clean. The room came with two double beds. The hotel was incredibly noisy. There's a day care across the alley and it's just a very busy area. Inside you can also hear everything. I don't think this hotel deserves the star rating it has.

  • Stayed: May 2014, traveled as a couple
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Thank travelcosmolady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded September 3, 2014

Dear sir/madame,
Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Robert van Vliet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 1, 2014

We stayed here for 2 nights and I can say that we had a comfortable stay. The hotel has a modern interior and very cozy. The rooms were clean with free wifi. Breakfast was very good and generous in their entree considering it was a continental breakfast. I love their freshly squeezed orange juice. I cannot say much about the hotel reception staffs because our tour guide was the one communicating directly with them. But the ones in the restaurant were very cheerful and helpful. I had a great time staying in this hotel.

Stayed: May 2014, traveled with friends
Thank dr_pj18
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded September 3, 2014

Dear sir/madame,
We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Robert van Vliet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Amsterdam City

Address: Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#60 Business Hotel in Amsterdam
#65 Family Hotel in Amsterdam
#66 Luxury Hotel in Amsterdam
#94 Romantic Hotel in Amsterdam
Price Range: $87 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Number of rooms: 368
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
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Also Known As:
Mercure Amsterdam

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