We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Book On TripAdvisor Bonus Book your hotel on TripAdvisor — then save 20% on things to do for your trip. Use code BOOKTOSAVE.

“Great Hotel, superb location for business” 4 of 5 stars
Review of Mercure Hotel Amsterdam City

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Mercure Hotel Amsterdam City
Ranked #109 of 363 Hotels in Amsterdam
Lombardy, Italy
Level Contributor
64 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Great Hotel, superb location for business”
4 of 5 stars Reviewed March 17, 2014

I'd like to spend some words about this Hotel since it's a great location not only suitable for business trips rather than a relaxing night after several business journeys. Please enjoy a glass of very good beer and ask the maid for some foods suggestions.. she will drive you in the choice.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank paolo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 3, 2014
Dear sir/miss,
We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,591 reviews from our community

Traveler rating
    407
    814
    266
    58
    46
See reviews for
185
637
89
356
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (126)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Central Scotland
Level Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed March 10, 2014

I stayed here in September 2013 with family and friends for several nights while visiting friends in the area and going to a gig in the Amsterdam Arena.

Arrival - We were quickly greeted by the friendly, well-spoken receptionist and within a couple of minutes, had the cards to our rooms which were on the 10th floor. Plenty of lifts in the large foyer area meant no hanging around.

Rooms - We were all staying in twin rooms, which were spacious and well-appointed and spotlessly clean. Everything you'd expect from a modern 'business-class' hotel. Comfy beds, excellent shower etc.

Facilities - Free coffee was available from a machine at certain times of the day, however we used the bar a couple of times for beer/coffee (making use of the pleasant outdoor seating area at the rear of the hotel which looked onto a canal) and although quite expensive, the quality was good.

When we were travelling into the town centre, we used the City's excellent tram and train services (around €7 for a 24hr unlimited tram/train ticket) and our only complaint was the 15/20 minute walk to the train station. Hotel can't be blamed for this though, just our hangovers!

To sum up, I would recommend the hotel based on it's merits, although I wouldn't necessarily recommend it to those who expect a 'close to city centre' hotel in Amsterdam. Staff were great, as was the hotel itself. We even received a $1.50 refund upon checking out due to a pricing error - honesty was much appreciated!

Room Tip: Tall hotel, rooms on the 8th floor upwards can get some great views
See more room tips
  • Stayed September 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, March 24, 2014
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

Recently we have introduced the boot trip to the city centre. The boat leaves every day at 10:00 and will dock at the Anne Frank house. A nice way to start your day in Amsterdam.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
barnstable
Level Contributor
56 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed March 9, 2014

The review would have been much higher had I not been charged for early check in, be aware! I did inquire about early check in when the reservation was initially made but did not specify and was not told at check in that we were charged 50.00 euros. We were initially supposed to arrive at 0900 but did not come in until 1215 we were told the room was ready but not that we would be charged! Hotel check in is 1400. I could have waited if I knew I would save the 50.00 euros.

Room Tip: Rooms in front of hotel are very loud with outside traffic . Location is not central but if you like...
See more room tips
  • Stayed February 2014, traveled with friends
    • 2 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 2 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
1 Thank pat g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, September 3, 2014
Dear sir/miss,
Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

I'm very sorry to hear about your experience with the early check in costs. My apologies that this has not been mentioned to you. I will inform the manager of the department of this matter.

At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Eau Claire, Wisconsin
Level Contributor
24 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed February 28, 2014

The hotel was nice, the staff were very friendly. The room was clean and the bed comfy. We had a great view on the 16th floor. Travel to the city center was easy as the metro station was not far. We did eat in the restaurant one night and the food was good.

Room Tip: Ask for a room overlooking the canal on a higher floor.
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank tmprosek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, March 3, 2014
Dear Sir / Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pune, India
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed February 23, 2014

this is a nice hotel , but little far from central city , can get to central city by metro , which is mins journey.nice clean rooms , on the main side they have spacious lobby , nice lifts , staff is excellent, never found such good staff , excellent , must stay place with family , food is also good in case ur a traveller who feels hungry late night.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank marlecha80
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this review, February 26, 2014
Dear Sir / Madam,

First of all I would like to thank you for your feedback regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

Recently we have introduced the boot trip to the city centre. The boat leaves every day at 10:00 and will dock at the Anne Frank house. A nice way to start your day in Amsterdam.

I hope to welcome you soon in our hotel again and again thank you!

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Amsterdam hotels
1.0 mi away
Novotel Amsterdam City
Novotel Amsterdam City
#95 of 363 in Amsterdam
4.0 of 5 stars 2,263 reviews
4.9 mi away
Mercure Amsterdam Sloterdijk Station
2.0 mi away
Mercure Amsterdam Centre Canal District
Show Prices
Show Prices
Show Prices
3.8 mi away
Dutch Design Hotel Artemis
Dutch Design Hotel Artemis
#113 of 363 in Amsterdam
4.0 of 5 stars 1,102 reviews
4.7 mi away
Ibis Amsterdam City West
Ibis Amsterdam City West
#111 of 363 in Amsterdam
4.0 of 5 stars 1,288 reviews
3.7 mi away
Ramada Apollo Amsterdam Centre
Show Prices
Show Prices
Show Prices

Been to Mercure Hotel Amsterdam City? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Mercure Hotel Amsterdam City

Property: Mercure Hotel Amsterdam City
Address: Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#22 Best Value Hotel in Amsterdam
#60 Business Hotel in Amsterdam
#66 Family Hotel in Amsterdam
#67 Luxury Hotel in Amsterdam
#96 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Number of rooms: 368
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Hotwire, Agoda, Travelocity, Priceline, Odigeo and ACCOR so you can book your Mercure Hotel Amsterdam City reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Mercure Amsterdam

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing