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Mercure Hotel Amsterdam City
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Savings alert! 21% below average rates

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Reviews (2,307)
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666
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All reviewsprivilege roommetro stationnice hotelminute walkamstel rivershuttle servicepublic transportstayed here for one nightbusiness tripper daybreakfast was excellentmini barcentreeurostaxiraiaccor
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820 - 825 of 2,307 reviews
Reviewed December 28, 2013

We had a pleasant stay but finding the hotel was not easy. At the nearest metro station the hotel has put up small signs but we arrived in pouring rain and did not see them.
Once in the hotel it was pleasant and we ate in the hotel the first night. The food was not cheap but we had a discount card and so it was not too bad.
We had booked a privilege room but those rooms are small and so we opted for a standard room with some add-ons we negotiated.

Stayed: December 2013, traveled as a couple
Thank thesurreytiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 22, 2013

My family and I stayed one night at this hotel during our Trafalgar tour. We don't really have a good impression of the hotel because they had misplaced my daughter's luggage. Apparently the porter had put it in another room and it was not found until we had all left the country and reached Germany causing us a lot of inconvenience and distress! Unless you are in a tour group with easy access to transport, the location of the hotel is far from ideal. It is way off the city centre, located along the expressway. My room on the 14th floor has a good view but the bathroom/toilet had an unpleasant urine stench. Housekeeping apparently did not do a good job cleaning it. I called to complain and they did offer to wash it but as it was already past 10pm, I told them to instead spray some fragrance to mask the smell. Also, the bath towels are not only thin but rough to the skin. Toiletries are provided though. There is no safe in the room. Free wifi is a plus, so too is the complimentary coffee/tea-making facilities. This is a non-smoking hotel (something which I appreciate) with a 24hours - small gym (which I, unfortunately, had no time to check it out). Adequate selection at the buffet breakfast. Too bad we were so upset with the lost baggage that we had no appetite to eat anything.

  • Stayed: December 2013, traveled with family
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Thank AlicePng
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded December 25, 2013

Dear Sir / Madam,

Thank you for taking the time to tell us about your experience at the Mercure Hotel Amsterdam City. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

It was very unfortunate that your luggage was lost during your stay at the Mercure Hotel Amsterdam City. I can understand your frustration by losing your luggage.

However, I was pleased to hear from my housekeeping manager that your luggage was found the next day. Although you already left the hotel and traveled to Germany our Assistant Housekeeping Manager offered to personally drive to Germany so he can deliver your luggage in your next hotel.

Again my sincerest apologies for losing your luggage!

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter. This means of transportation allows you to see more of the city.

Recently we have introduced the boot trip to the city centre. The boat leaves every day at 10:00 and will dock at the Anne Frank house. A nice way to start your day in Amsterdam.

Our rooms are very well equipped. Varying from a flat screen tv, coffee and tea making facilities to a safe in our room. The safe of the room can be found in the closet.

As the General Manager of this hotel I am very proud of our breakfast buffet. It is in my believe that we serve one of the best breakfast buffet in Amsterdam. Especially due to the extended range of our breakfast products.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Robert van Vliet
General Manager

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Reviewed December 21, 2013

I was really impressed with the size and quality of the room. I was a single traveler and I had a nicely appointed room with a double bed. The layout of the room is nice with a sliding door between the bathroom and closet, a large shower and a nice vanity and sink. The decor is also very modern. I didn't get to experience much of the hotel as far as amenities go, but from what I could tell there was a very nice breakfast area (but an expensive one, about 23 Euro a day). All the staff I encountered was very friendly as well. The only recommendation I have is to include the free coffee maker in the lobby to work past 9 AM.

  • Stayed: December 2013, traveled on business
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Thank Dana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded December 25, 2013

Dear Sir / Madam,
We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Robert van Vliet
General Manager

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Reviewed December 15, 2013

  • Stayed: December 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
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Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded December 25, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed December 12, 2013

  • Stayed: December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
RvanVliet, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded December 25, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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