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“Not bad but not intended for tourists”

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Mercure Hotel Amsterdam City
Ranked #103 of 373 Hotels in Amsterdam
Certificate of Excellence
Reviewed June 18, 2013

We were allocated this hotel for a weekend on one of those "secret hotel" deals so we had no idea where we would end up. The hotel itself was well presented, the room was very clean and everything felt new. The bed was huge and very comfortable, and the rainhead shower was great. The only downside there was the towels - only one small, thin towel per person and they felt quite old.

The air con in the room wasn't particularly powerful, but we had to use that rather than keep the window open as the road by the hotel is quite noisy.

The buffet breakfast was included in our booking, and although it was open until 12 at the weekends (very good), we didn't take full advantage of it so can't really report on the quality of the food or value for money. The staff were very friendly though.

The major drawback with this hotel is the distance from the centre. You have to walk across the bridge for 10-15 minutes and then get tram no. 25 for about 25 minutes, which stops right by Centraal station. The metro is about a 10 minute walk in the opposite direction from the hotel, but the station was uber confusing and due to railworks the metro doesn't go straight to Centraal so you have to change. It wasn't too much of a problem for us as we left the hotel in the morning and stayed out in the city all day until coming back at night. On our last day we thought we would have to come all the way back to the hotel to get our bags before catching a flight, but there are hundreds of large lockers at Centraal station, so definitely make the most of them if you have a day to spend in the city after you check out of the hotel.

All in all it was a pleasant experience.

  • Stayed: June 2013, traveled as a couple
    • Value
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Thank ic060
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded June 19, 2013

Dear Sir / Madam,

First of all I would like to thank you for your feedback on Tripadvisor regarding your stay. Your feedback is very important to us as we try to improve our services every day.

I was pleased to read that the room was up to your expectations. However, I will look into your comment regarding the towels.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter.

I hope to welcome you again in the Mercure Hotel Amsterdam City.

With the kindest regards,

Robert van Vliet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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800 - 806 of 2,133 reviews

Reviewed June 17, 2013

Stayed here before and find it ideal for my business needs. Near to my client and not snagged by City traffic. Great pub/restaurant with a bit of atmosphere. Excellent rooms and free high speed internet. Recommended if you are on Business and want to avoid the centre.

  • Stayed: June 2013, traveled on business
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    • Location
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Review collected in partnership with Accorhotels.com
Thank DorsetEric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded June 19, 2013

Dear Sir / Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2013

This hotel is excellent and not too far from either the city centre or the RAI Exhibition centre. The staff were friendly and helpful. The bar/grill has a limited but good menu and the food was good. The bed was comfortable and the room a reasonable size. More importantly the WiFi was excellent and FREE. More hotel group could learn from that.

Room Tip: Most rooms have a view of the canal but it is better to request it, just in case
See more room tips
  • Stayed: June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brian N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded June 6, 2013

Dear Sir / Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 4, 2013

The hotel was a nice business hotel, located in a business park w/o easy access to publc transportation. Also, restaurants were a twenty minute walk away. The hotel restaurant was good and reasonably priced but the breakfast was 22+ Euros, much too expensived.

  • Stayed: June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank DJB47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded June 6, 2013

Dear Sir / Madam,

First of all I would like to thank you for your feedback on Tripadvisor regarding your stay. Your feedback is very important to us as we try to improve our services every day.

We are getting a lot of positive feedback about the breakfast, especially about our wide range of products. Our breakfast price is according to the market prices.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

With the kindest regards,

Robert van Vliet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 30, 2013

I was with Mercure Amsterdam during a business trip at the same time as the UEFA final. The location is quite far from the city center - you can get there by tram (no.25 for 25 min) and then another 15 min by foot. The rooms are very small compared to other Mercure hotels I've been in, but they are clean and nice. The walls are very thin though, and I could hear my neighbor's alarm at 5 o'clock in the morning ... The breakfast was diverse and plenty, but since the hotel was full, it was a bit crowded and I had to wait to get something to eat. The lobby is nice and you can enjoy the evening having dinner or just a beer. Overall, I would say this hotel is not my first choice when I'll return to Amsterdam and I would recommend it only as an alternative.

Room Tip: rooms which are not facing the river - as there is a container yard and it makes a lot of noise all...
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  • Stayed: May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank PalomaBlanca13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded June 6, 2013

Dear Sir / Madam,

First of all I would like to thank you for your feedback on Tripadvisor regarding your stay. Your feedback is very important to us as we try to improve our services every day.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation is fairly close by and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even a Vespa scooter.

I hope to welcome you again in the Mercure Hotel Amsterdam City.

With the kindest regards,

Robert van Vliet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

this hotel located just few min (15 ) from the center and comparing to other hotels that are closer to the center i think this one will give you the best value fo rthe $paid. The only bad thing is price paid for breakfast. My wife an di paid eur 50 for buffet breakfast which was not worth more than 20 eur in my opinion but we had no choice since there is no other place to eat around, however next day we just got on local train and went to eat @the center for half the price.

Room Tip: dont eat breakfast at hotel
See more room tips
  • Stayed: May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank pkandinov
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded June 6, 2013

Dear Sir / Madam,

First of all I would like to thank you for your feedback on Tripadvisor regarding your stay. Your feedback is very important to us as we try to improve our services every day.

We are getting a lot of positive feedback about the breakfast, especially about our wide range of products. Our breakfast price is according to the market prices.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

With the kindest regards,

Robert van Vliet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2013

We stayed at Mercure Hotel Amsterdam City between 23rd and 26th May (3 nights). It was a great experience overall.

The rooms were excellent with a view of the Amstel River. Breakfast spread was very good. Cleanliness was very good. Our children has a separate room and they thoroughly enjoyed their stay.

The only negative was that it is a 10 minute walk from the Overamstel metro station

  • Stayed: May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
Thank gkumar_67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this reviewResponded June 6, 2013

Dear Sir / Madam,

We very much appreciate your comments regarding your stay at the Mercure Hotel Amsterdam City. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Amsterdam City

Address: Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#35 Best Value Hotel in Amsterdam
#60 Business Hotel in Amsterdam
#64 Luxury Hotel in Amsterdam
#65 Family Hotel in Amsterdam
#94 Romantic Hotel in Amsterdam
Price Range: $88 - $235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Number of rooms: 368
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
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Also Known As:
Mercure Amsterdam

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