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“Great base for any kind of stay” 4 of 5 bubbles
Review of Mercure Hotel Amsterdam City

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Mercure Hotel Amsterdam City
Ranked #115 of 362 Hotels in Amsterdam
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1,867 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (143)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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  • Hebrew first
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English first
Norwich, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed November 14, 2012

once again an enjoyable stay at the mercure amsterdam. this was our fourth visit this time independently and it was just as always. Extremly clean, warm and efficient. we like this hotel as it is a short walk to both metro station and tram. metro was 2.70 euros for a one hour ticket or 7.40 euros for 24 hour period, ideal to keep popping in and out of town. the staff were very helpful and polite at all times. the modern room overlooking the canal and amsterdam was very comfortable with a huge bed!!!. always plenty of hot water tea and coffee making facilities.
a real mixture of guests from around the world, breakfast was one of the best we have had,
looking forward to returning next year.

Room Tip: ask for a high floor with a view
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tallydog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, December 21, 2012
Dear Sir / Madam,

Thank you for your wonderful review on Tripadvisor. We are very happy to read your experiences where up to your expectations.

As the General Manager of this hotel I am very proud of our breakfast buffets. It is in my believe that we serve one of the best breakfast buffets in Amsterdam. Especially due to the extended range of our breakfast products and fresh orange juice.

Every day we strive to serve our guests even better. Your review will definitely motivate my staff.

Thank you for choosing the Mercure Hotel Amsterdam aan de Amstel en I hope to welcome you again next year.

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
99 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

Stayed at hotel during business trip as it was located approx 10 minutes drive from the office. Hotel is well appointed and room very comfortable.

Walked to the nearby Metro station (5 min) on two nights for ten minute ride to Amsterdam Central.

One point to note is that the hotel is very popular with coach parties that makes the buffett breakfast a bit of a bun fight.

Would stay again.

  • Stayed November 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank BigST99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, December 21, 2012
Dear Sir / Madam,

Thank you for your review on Tripadvisor. Your feedback is important to us in order to improve our services towards our guests.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation if fairly closeby and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even Vespa scooters.

I hope to welcome you again in the Mercure Hotel Amsterdam aan de Amstel.

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
106 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
3 of 5 bubbles Reviewed November 8, 2012

The overall standard is very good, worthy of a 4-star rating here but I've docked a star due to its remote location. However, if you're attending an event at the Stadium/Arena then it's a 5-10 minute walk to the tram and only four stops. If you're heading to Centraal station it's only a 10 minute tram ride for about €1.50 or so. You're unlikely to be bothered by anyone walking to/from the tram stop as there are only offices and business units nearby. We stayed for one night as we attended a concert at the Ziggo Dome, which is an excellent music venue.

The room was immaculately clean and decorated in a fresh modern style and service was very friendly and efficient. It's not fantastic value but then again most of the popular places in central Amsterdam seem to be fairly expensive so if you don't mind travelling a bit and paying less for your stay, I can certainly recommend this place.

Stayed November 2012, traveled as a couple
Helpful?
Thank Bergkamp9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, November 20, 2012
Dear Sir / Madam,

Thank you for your wonderful review on Tripadvisor. We are very happy to read your experiences where up to your expectations. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wageningen, The Netherlands
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed November 5, 2012

It is not in the centre of Amsterdam, but if you don't mind walking ten minutes and taking a tram it's fine. The rooms are nice, clean and spaceous. I felt I got what I paid for. We only were there for one night. It was perfect for the occasion. Easy to reach, straight off the highway. Getting from there to Schiphol (airport) was very easy too. Staff was friendly, also cleaners, basically everyone we met there.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Kim6_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, November 20, 2012
Dear Sir / Madam,

Thank you for your wonderful review on Tripadvisor. We are very happy to read your experiences where up to your expectations. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint-cheron, France
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed November 4, 2012

NIce hotel, in the middle of an industrial zone
Perfect location for exhibitors at RAI (Amsterdam exhibition center), less than 2 km away.
Not fantastic for tourist for same reason (a bit "in the middle of nowhere")
Upsides : confortable, very good internet connection, good restaurant
Downside : rates are not low (165€/night...)
Main issue : only 2 lifts, and one being in maintenance : up to 5 minutes waiting, no stairs.....

  • Stayed October 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Alain D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert v, General Manager at Mercure Hotel Amsterdam City, responded to this review, November 20, 2012
Dear Sir / Madam,

Thank you for your review on Tripadvisor. Your feedback is important to us in order to improve our services towards our guests.

It is correct that we are located just in the outskirts of Amsterdam, but in retrospect the public transportation if fairly closeby and in walking distance. Next to that we offer our guests the possibility to rent bicycles and even Vespa scooters.

Next to that, currently we are renovating our elevators in order to improve efficiency. This can increase the waiting time during the renovation between 24-10-2012 and 09-11-2012.

I hope to welcome you again in the Mercure Hotel Amsterdam aan de Amstel.

With the kindest regards,

Robert van Vliet
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Hotel Amsterdam City

Property: Mercure Hotel Amsterdam City
Address: Joan Muyskenweg 10, 1096 CJ Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Wheelchair access
Hotel Style:
#60 Business Hotel in Amsterdam
#65 Family Hotel in Amsterdam
#74 Luxury Hotel in Amsterdam
#94 Romantic Hotel in Amsterdam
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Hotel Amsterdam City 4*
Number of rooms: 368
Official Description (provided by the hotel):
The Mercure Hotel Amsterdam City is an entirely non-smoking, modern 4 star hotel. Situated in the south of Amsterdam, close to the Amsterdam RAI Event Centre and just 15 minutes away from the centre of Amsterdam. The hotel is close to the A2 and A10 motorways and just 15 km from Schiphol Airport.The hotel offers modern rooms, free WIFI-access, a breakfast restaurant L"Ambiance,a la carte restaurant La VOC, a bar, 14 meeting rooms and leisure facilities including a modern fitness centre, sauna and steam room ... more   less 
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Also Known As:
Mercure Amsterdam

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