In general the hotel was good. But my first dissapontment was as soon as i arrived at the hotel. They had some kind of a problem with their system so there was a huge que at the reception area.The receptionist were quite rude! I had to wait an hour and a half. So i had to go to an appointment i had without having a shower. However when i arrived everything was arranged. The location of the hotel is not very convinient becaus eyou have to take a taxi to the center or walk around 15 minutes to puclic transportation.The rooms were ok, although you would expect more for the price you pay. Breakfast was quite good.
I spent four nights at the Mercure Hotel Amsterdam. It was generally a positive experience with clean well-designed rooms, free wifi and friendly staff. However, there were a few exceptions. The hotel is located quite a distance from the city center and transit does not run very late even on weekends. A taxi costs about 25 Euros each way and this adds up quickly. Additionally, the second floor smelled like cigarette smoke and the business center had only two computers in it (one missing a mouse), and each “free” breakfast advertised in the lobby came with a surprise *22.5 Euro charge revealed upon checkout. Make sure you do you research before you book a stay at Mercure Hotel Amsterdam Aan de Amstel.
First of all I would like to thank you for staying at the Mercure Amsterdam Hotel aan de Amstel. It is unfortunately to hear from you that you did not have a pleasant stay. We have a completely non-smoking hotel. It is possible that some of our guest do not honour our non-smoking policy. We took care of the smell immediately. Regarding the breakfast incident, we searched for the “free” breakfast sign, but could not locate it. It is possible to include breakfast in the room package.
We do hope to welcome you again in the Mercure Amsterdam Hotel aan de Amstel.
Willem Bleuland van Oordt
Fuss free check-in.
Well maintained room. Wireless internet is handy. Quietness is achievable.
Detail is appreciated such as multi-language printed languages on notes and toiletries.
I was just slightly surprised of the small room and only shower (no bath) against the price.
Breakfast buffet is rather average.
The worst thing about the hotel is its location. Apart from being far from city centre, distance to the nearest metro or tram station was 10 minutes walk. The rooms were very clean and seemed to be newly furnished but they were small. The thing that annoyed us the most was when we asked for a pair of slippers they first said that they didn't have and afterwards the hotel manager found two pairs but charged them for 3.50euro per pair!
My friend and I were in this hotel for a 4 day trip in Amsterdam (my travel agency booked it). Manouk de Witte, who is responsible for the Bookings, was really very helpfull giving us all important information requeried. I got every single mail answered before we arrived. The rooms are very clean, big and confortable . Room 3018 wonderfull panorama!! the breakfast buffett (was included in our hotel package), was just "great", such a variation of food!!!. The staff was very friendly, specially in the small restaurant in the evenings. The prices are not expensive because the portions are really big, so you can share with your partner.
The hotel is only about 10/15 minutes to walk to the Tram station (Overamsel), from there you are in only 10 minutes in Centraal Station. Just watch out: you have to go on top of the bridge when you leave Overamsel station,( fisrt you go under the bridge to get out of the station, and then you have to "go on top of the bridge"), to get to the hotel. You can´t reach the hotel if you go under the bridge. Thank you very much to all the staff from Mercure Hotel, we had a great time in Amsterdam and defentely recomend this hotel . We will come again!!!!
Thank you very much for your comments on Tripadvisor.
We are very happy to hear you had a good experience in our hotel. These compliments will encourage our team to keep the service level high. We are looking forward of welcoming you again in our hotel.
Kind regards from Amsterdam,
Willem Bleuland van Oordt