I stayed for 4 nights during a business trip.
Excellent location at the heart of city centre close to central station and tram lines.
An internet connection issue make me call at reception and I was surprised by the willing of their stuff to help me.
It was obvious that none of the shift stuff was experienced in internet issues so they offered me a new room in another floor just to avoid any kind of technical troubleshooting.
Their IT guy was on vacation abroad as I found out later.
In the new room same issue with the internet connection so I went back to my previous room disappointed and wait for them to find what is causing the issue.
After 5 minutes I got a call from reception that the issue was solved.
When I decided to take a walk some hours later the reception stuff stopped me and apologize for the 30minutes that I was left without internet and they gave me a free breakfast card for tomorrow morning.More
- Room Service