Okay, I agree with others who say this is not a 5*. However, we have stayed in other 5* hotels that clearly weren’t either. Given its location and when comparing price with other 5* nearby, it’s way cheaper than some we looked at. The staff from check in, to room service, housekeeping and check out were all wonderful and couldn’t do enough for us. We arrived early in the morning but I emailed ahead and was delighted that our room was ready. Rooms were a bit dated but ours was clean and we had plenty of room. Apart from the staff, the location is first class and slap bang in the centre so lots of places to eat and drink and Central Station is approx 5 minutes away. My husband ordered steak from room service and whilst the fries were not the best, he loved his steak. We would definitely stay here again and as I said earlier we have been in 5* where staff grumpy, frowning and definitely did not seem to enjoy their place if work- that was not the case here. So, well done to everyone for making our stay as comfortable as possible.
- Free Wifi