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“Mouse in room...!!!” 2 of 5 stars
Review of Renaissance Amsterdam Hotel

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Renaissance Amsterdam Hotel
Ranked #85 of 362 Hotels in Amsterdam
Certificate of Excellence
München
Level Contributor
80 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
“Mouse in room...!!!”
2 of 5 stars Reviewed September 19, 2011

First I need to say that we stayed there 2 years ago:
we choose the Renaissance because of its location - also the rooms looked very nice on the webpage - like newly renovated.

We payed the night before to get an early check in. They found my reservation, but gave us a dirty room - after that we were changed to a room facing the street - that was unbelievable loud, because the windows were sooo old - not soundproofed.

Finally we get a room on the third floor - well - ok, also we ask for a high floor room.

Breakfast was very crowded - nobody cared about guests or anything. One day the coffee machine was broken - not important for us - we drink tea all the time, but all the others guests were not amused!

Also there are lots of guests to stay one night there before doint a cruise - so you have luggage everywhere on the floors... and lots of people running around.

They closed the restaurant on Sundays - like many other ones - very strange, because you need somewhere to have dinner - also ít´s a Marriott and I haven´t seen that before!

The roomservice we ordered was made without any love - pancakes - the lady became roud when we asked to order that (it was on the menu).
Also the minibar-lady - who seemed to be the same than the roomservice lady was loud when she checked and refilled the minibars on the floor - like: I´m awake to earn money, so you (guests) can also wake up... - NICE TOUCH!!!

The best was on our last night when we noticed that there´s a mouse in our room!
We just want to get out for dinner on my birthday and saw the mouse running around in our room. We called the duty manager and he didn´t trust us to 100%, because in the meanwhile the mouse dissapeared - the roomdoors don´t close correctly - so theres space between carpet and door - the mouse could "visit" any room on the floor.
The room itself was nice, but because of having a mouse in - not acceptable - just 1 point!

He offered a room move and a bottle of wine - which never arrived.

I told them at check out, but the lady didn´t care - she had the message on the screen that somebody delivered it to our room and if it´s on the screen it should be the truth!

We booked over the internet - a very discounted rate, maybe that´s why they didn´t cared that much, but we would never return!

  • Stayed October 2010, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 1 of 5 stars
      Rooms
    • 1 of 5 stars
      Service
Helpful?
2 Thank shopgirl007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,718 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (459)
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English first
Bern, Switzerland
Level Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed September 18, 2011

friendly staff, great location but room in the first floor to the street are bad isolated: You hear the cars driving by, people talking, car doors slamming.
The double room come with french bed (1.6m) and rooms are quite small.
Hotel is in walking distance from the station and next to the lovely single gracht.

  • Stayed September 2011, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 2 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank RialtoBE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle upon Tyne, United Kingdom
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed September 16, 2011

We stayed here on the last night of our holiday, before ferrying back to the UK after a two week tour of the Alps in our Ford Model A.

The location was great and our car was immediately parked in their secure, on site, under cover garage.The staff were excellent and immediately offered us an upgrade (for a fee). By the time you worked out the additional internet, breakfast and complimentary all day free drinks in the Club lounge (all of which were included), they paid for the upgrade in themselves!

We had a large Club room on the back of the hotel, above the lobby area - it was excellent.

Thanks for a perfect end to a perfect holiday for us!

Room Tip: Pay for an upgrade to a Club room - the extras you get negate the fee as you'd end up paying the...
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  • Stayed September 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank Paul_UKNortheast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
72 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed September 14, 2011

We stayed in a 'club room' with our two children and it was excellent, with two large beds and plenty of space, nice decor. The 'club room' status enabled us to have breakfast, snacks and a light evening meal in the club lounge and this was very useful. The hotel itself is very good, it would benefit from having a pool. It is geared towards American businessmen, going by the other guests we encountered. The location is fantastic, within walking distance of the canals, station, restaurants etc. Service is professional, not especially friendly towards children, but no complaints.

  • Stayed September 2011, traveled with family
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
1 Thank OffWeGoOnATripAgain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed September 13, 2011

We arrived in Amsterdam for our Honeymoon a day earlier than originally planned and realized we had not informed our reserved hotel (the Crowne Plaza) of the change in our plans. To our dismay, they were sold out for that night, so we hauled our luggage around the corner to the Renaissance Amsterdam Hotel and we were SO happy we did! The hotel staff is amazing - incredibly nice, friendly and helpful. Breakfast was wonderful, the room was nothing short of beautiful - large and clean and absolutely charming. We loved the hotel so much, we tried to cancel our stay at the Crowne Plaza and remain at the Renaissance - but were unable to. The room at the Crowne Plaza did not even come close to comparing to the room at the Renaissance - in fact, the entire hotel paled in comparison! Please learn from our mistake and book the Renaissance for your entire stay in Amsterdam - its such a comfortable, incredible treat - you will be glad you did!!! We will be back!

Room Tip: The club level rooms are a bit more expensive, but are completely worth it with free happy hour and...
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  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank JessiandAmir
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York, NY
Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed September 13, 2011

I used this hotel as a base during a 3 week vacation to northern Europe, staying 4 different times on arrival and departure of myself and friends as well as when touring Amsterdam. The location could not be better, just a few blocks from the train station so easy to get to even when dragging heavy luggage. The staff was competent and pleasant. One of the concierges was particularly helpful in planning long distance bike rides around the country.
I had access to the executive lounge which was well stocked and had interesting evening hor d'ouvres. I will definitely stay there again.

Room Tip: The "ninth" floor is inconvenient if you are going in and out a lot but some of those room...
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  • Stayed August 2011, traveled with friends
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Service
Helpful?
Thank nycpeg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
3 of 5 stars Reviewed September 9, 2011

As frequent British tea drinkers, there were no tea making facilities which spoilt our stay. Room service for tea was possible but expensive at the current exchange rate at 4 euros each!
No free wireless in the foyer which for an establishment this size was surprising. But everything else was okay and the location was fab!

  • Stayed July 2011
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 3 of 5 stars
      Service
Helpful?
Thank Fi89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Renaissance Amsterdam Hotel

Property: Renaissance Amsterdam Hotel
Address: Kattengat 1, 1012 SZ Amsterdam, The Netherlands
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Wheelchair access
Hotel Style:
#51 Business Hotel in Amsterdam
#53 Family Hotel in Amsterdam
#55 Romantic Hotel in Amsterdam
#55 Luxury Hotel in Amsterdam
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Renaissance Amsterdam Hotel 5*
Number of rooms: 405
Reservation Options:
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Also Known As:
Amsterdam Renaissance

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