First I need to say that we stayed there 2 years ago:
we choose the Renaissance because of its location - also the rooms looked very nice on the webpage - like newly renovated.
We payed the night before to get an early check in. They found my reservation, but gave us a dirty room - after that we were changed to a room facing the street - that was unbelievable loud, because the windows were sooo old - not soundproofed.
Finally we get a room on the third floor - well - ok, also we ask for a high floor room.
Breakfast was very crowded - nobody cared about guests or anything. One day the coffee machine was broken - not important for us - we drink tea all the time, but all the others guests were not amused!
Also there are lots of guests to stay one night there before doint a cruise - so you have luggage everywhere on the floors... and lots of people running around.
They closed the restaurant on Sundays - like many other ones - very strange, because you need somewhere to have dinner - also ít´s a Marriott and I haven´t seen that before!
The roomservice we ordered was made without any love - pancakes - the lady became roud when we asked to order that (it was on the menu).
Also the minibar-lady - who seemed to be the same than the roomservice lady was loud when she checked and refilled the minibars on the floor - like: I´m awake to earn money, so you (guests) can also wake up... - NICE TOUCH!!!
The best was on our last night when we noticed that there´s a mouse in our room!
We just want to get out for dinner on my birthday and saw the mouse running around in our room. We called the duty manager and he didn´t trust us to 100%, because in the meanwhile the mouse dissapeared - the roomdoors don´t close correctly - so theres space between carpet and door - the mouse could "visit" any room on the floor.
The room itself was nice, but because of having a mouse in - not acceptable - just 1 point!
He offered a room move and a bottle of wine - which never arrived.
I told them at check out, but the lady didn´t care - she had the message on the screen that somebody delivered it to our room and if it´s on the screen it should be the truth!
We booked over the internet - a very discounted rate, maybe that´s why they didn´t cared that much, but we would never return!
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- Also Known As:
- Amsterdam Renaissance