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“Good Location, Typical Chain” 4 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
Ranked #21 of 363 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersSilver level
Lafayette, IN
Level Contributor
55 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
“Good Location, Typical Chain”
4 of 5 stars Reviewed July 14, 2014

Stayed here for 4 nights in mid-July. As everyone says, the location is great -- a short walk from Central Station and within walking distance of most everything. The staff was fine and generally helpful. I booked a club room for a decent rate of about $250 night. For that I assume I got a better room (though I have to say it seemed pretty average to me), free wifi and access to the club lounge. The lounge was fine -- it had breakfast and free drinks and snacks all day including beer and wine. My room was a decent size, spotlessly clean and housekeeping was efficient. All in all, it was satisfied with my experience. I suppose the main drawback is that the hotel lacks any local charm like many of the places along the canals. You feel like you could be at a Crowne Plaza in any big city.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
Thank KeithLafayette
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 17, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is a great pleasure to read that you have chosen to stay at Crowne Plaza Amsterdam City Centre during your 4-night city trip to Amsterdam.

Furthermore it is great to read that you enjoyed relaxing and unwinding after a busy day in town in our Club Lounge. Club guests enjoy browsing complimentary newspapers over breakfast, and return to use complimentary high speed internet and snacks and drinks until 11 pm.

I am sorry to read your comment concerning the feeling of being in a large hotel. I would like to inform you that we have rooms that give you a real Amsterdam feeling as for instance our Authentic Amsterdam Suite with the typical wooden beams would be really recommended for any future stays.

We hope to have the pleasure of welcoming you back one day in Crowne Plaza Amsterdam City Centre.

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (490)
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English first
Houston, Texas
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 13, 2014

Have stayed 4 days at 5 th floor. Arrived early, tired, check inn was at 3pm, I'm grateful for early check in my room was ready in 20 minutes. In the past have stayed in many Amsterdam hotels, will definitely retun back to Crown Plaza, as front desk smiling faces, and willingness to assist in any case makes your stay feel comfortable. Concierge service, we have purchased tickets for the VAN GOGH museum, through concierge, but unfortunately they were wrong for that day and we stayed in the line at the museum for exchange on correct ones.
Later asked Concierge with train ticket assistance, but service was denied, and it took two hours in line at central station to get ticket to Antwerp, as non of individual PC for the ticket purchase worked at the main central station. When I asked cashier, he smiled, and shake his head..Yep..problem we know..for two hours in line was offered free coffee in the train...well ,Thank you. Believe any good concierge can take care of same purchase in 10 minutes as main web hub was on Dutch/German and no English..that was problem for me, but we have survived. Room was medium / Euro standard - clean. Mattress was somehow distressed as was sagging in the middle, Morning buffet was Ok, but not worth of money, as rule of the thumb if not lazy you can get better treat outside of the hotel for less money.
Anyhow, without minor accidents was a GOOD STAY, Thank you, Crown plaza Amsterdam !

  • Stayed June 2014, traveled as a couple
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank MAXHouston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 15, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you have chosen the Crowne Plaza Amsterdam City Centre for your 4 day city trip to Amsterdam.

It is a pleasure to read that our staff was willing to assist however I am sorry to read your comment concerning the concierge. Unfortunately it is not possible to sell any international tickets via our Concierge, it is of course no problem to provide you with any necessary information or to provide tickets for any Dutch public transport.

However it is a pleasure to read that this challenge did not influence your stay and that you will definitely return to the Crowne Plaza Amsterdam City Centre. The Crowne Plaza Amsterdam City Centre team is already looking forward to welcoming you back during one of your future visits to the city.

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Level Contributor
57 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed July 13, 2014

Wonderful stay right from check in to check out. Perfect location, lovely large room and friendliest staff at a hotel in Europe that I have experienced. 5 mins walk from the train station, surrounded by cafés and close to the main shopping malls. Tour buses and river cruise starting point just 3 mins walk away. Even though we were staying on points, we were offered every privilege as a platinum ambassador. Chocolates, cookies and fruits were complementary in our room.

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
Thank arnab1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 14, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is a great pleasure to read that you enjoyed your stay from the moment of check in through check out. This because of the location of the hotel, the rooms and our friendly staff.

Furthermore it is great pleasure to read that you are a Platinum Member of our IHG Rewards Club and to read that you appreciated the benefits that come with this Membership.

Once again thank you for sharing your experience and we hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Peterborough, United Kingdom
Level Contributor
146 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed July 12, 2014

Perfectly located to walk into and around the city, and very close to the main train station - I was really impressed with this hotel. The service, from reception, concierge, room service and restaurant, was excellent. I ate in the restaurant only one evening of the four I stayed, and was delighted by the quality of the food, and the choice available. I had the July monthly dinner menu - 3 courses for 29€ - very good value! My room was spacious and very comfortable. The bathroom was small but very clean and modern. Will stay again!

  • Stayed July 2014, traveled on business
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TJW_Woking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 14, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you especially enjoyed your stay at Crowne Plaza Amsterdam City Centre because of the services delivered by our employees. Thank you for sharing this with us as it is always a pleasure to read when staff is delivering the services they do.

Furthermore it is great to read that you enjoyed our Menu of the Month in New Dorrius restaurant. This is a monthly changing 3-course menu and indeed the price is EUR 29.50.

It is a great pleasure to read that you will return to our property. The Crowne Plaza Amsterdam City Centre team is already looking forward to welcoming you back.

Kind regards,


Jaap Roomeijer
F&B Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 11, 2014

I stayed at the Crown Plaza Amsterdam City Centre for 3 days during July 2014. The hotel is situated in central amsterdam next to Dam Square, and also a walking distance from Amsterdam Centraal Station. So it has good transport connectivity to Schipol Airport. The hotel is an upmarket hotel, very good service from the reception team and checkin was quite quick since we have prepaid with our booking. Rooms are excellent clean, and I loved the small menthol spray and balm they place on your pillow to help you sleep better, and I believe it works. Since this was a business trip our accomodation was paid for by our company, but from checking their prices it is quite a pricey Hotel if you are visiting for pleasure/holiday. I would definitely recommend the hotel to anyone looking to spend a few days in Amsterdam. They also have a wonderful restaurant on the ground floor 'The New Dorrius' excellent food.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Service
Helpful?
3 Thank Rmwanga
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, General Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 14, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed your recent 3-day city trip at Crowne Plaza Amsterdam City Centre. I agree with you in saying that the location of the hotel is very convenient. As you mention the hotel is located within walking distance of the Central Railway station as well as within reach of many of the highlights which Amsterdam has to offer.

Thank you for recommending our hotel and we hope to have the pleasure of welcoming you back one day in Amsterdam!

Kind regards,


Aernout de Jong
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed July 10, 2014

The hotel is perfectly located near the train station (no noise, it's not that near) in a quiet accessible (by cars, taxies) street next to it,

The room is medium in size, queen size bed with no special features (although nothing bad to say too:-)), but it is comfortable and homey enough.

I am giving the hotel 4/5, because of wifi, other than that, it's one of the best hotels to stay in Amsterdam.

Cons:
* I could not work with iBahn Wifi (I was in 5th floor, maybe it makes a difference?)
* Not a well stacked mini bar, it could be more interesting.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank Alon87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 14, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you enjoyed the room and especially the location of the hotel. I agree with you in saying that this is very convenient as it is located close to the Central Railway station and within reach of many of the highlights which Amsterdam has to offer.

However I am sorry to read your comment concerning the WiFi. Please do not hesitate to contact our Manager on Duty during any of your future stays and it will be their pleasure to assist you with a stable connection.

Thank you for sharing your feedback concerning the minibar. I am happy to confirm that we are currently busy adding items to our mini bar assortment we hope that these new items satisfy your needs.

Once again thank you for sharing your experience with us as this allows us to monitor and improve our services continually.

We hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed July 10, 2014

We stayed at the Crowne Plaza City Center for three nights before our river cruise. The location is perfect with a very easy, short walk from the train station. We booked a Club King room and was very pleased with the room. The bed was very comfortable, the room was very clean and very quite at night being on the side of the hotel. We had a view of the side street below.

Breakfast, which was included with the Club room was a very good full buffet including eggs to order served in the hotel restaurant. The Club lounge was very nice with beer, wine and snacks always available. In the early evening, very good appetizers are served. One night we skipped dinner because we enjoyed the appetizers so much.

Service was excellent and the hotel staff very friendly. Dam Square is very close by and the tram stop is right outside the hotel. Many of the canal tour boats are within a two block walk. Behind the hotel is a wonderful pedestrian shopping street with many eating options, tourist shops and a very expansive wine and liquor store.

Our river cruise boat was located just a short five minute cab ride from the hotel. This is truly an excellent Amsterdam hotel.

Room Tip: The Club rooms are worth the extra expense.
See more room tips
  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Service
Helpful?
1 Thank jmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Manager at Crowne Plaza Amsterdam City Centre, responded to this review, July 14, 2014
Dear valued guest,

Thank you for sharing your experience with the travel community.

It is wonderful to read that you have chosen the Crowne Plaza Amsterdam City Centre for your 3-night stay in Amsterdam prior to your river cruise.

Furthermore it is great to read that you enjoyed the breakfast that comes as one of the benefits when booking a Club Room. It is also a pleasure to read that you comment the service as being excellent and complementing the staff as being very friendly. Thank you for sharing this with us as it is always a pleasure to read when staff is delivering the services they do.

We hope to have the pleasure of welcoming you back one day!

Kind regards,


Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Property: Crowne Plaza Amsterdam City Centre
Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Green Hotel in Amsterdam
#12 Family Hotel in Amsterdam
#16 Romantic Hotel in Amsterdam
#16 Luxury Hotel in Amsterdam
#18 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
Reservation Options:
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Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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