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“Good 4 star hotel, but why is Wifi so expensive?” 4 of 5 stars
Review of Crowne Plaza Amsterdam City Centre

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Crowne Plaza Amsterdam City Centre
Ranked #21 of 362 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersSilver level
Edinburgh, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
“Good 4 star hotel, but why is Wifi so expensive?”
4 of 5 stars Reviewed November 10, 2012

Crowne Plaza is my hotel chain of choice due to the excellent loyalty card. This is to the same high standard as other Crowne Plaza hotels that I have stayed in. The room was well appointed and comfortable. Not much of a view for me though, but not an issue really.

I didnt eat in the hotel as I prefer to walk around and try different restaurants.

Wifi was very expensive at over 10 Euro for the day. I stayed at the nearby Inntel Hotel where it was free and fast.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank ayr_lad72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 15, 2012
Dear valued guest,

Thank you very much for sharing your comment with the Travel Community.

It is wonderful to hear that you are a loyal member of our Priority Club Reward Program. For Priority Club members we offer various benefits in our hotel depending on the level of membership.
For base members benefits exist of a 25% discount on all telephone calls made in the room, 25% discount on valet parking, 25% discount on wireless internet, 15% discount in our New Dorrius restaurant and bar, a late checkout until 2pm and daily International Herald Tribune newspaper delivered to your room.

Depending on what package you booked the Wi-Fi is €6,95 for 1 hour and €19,94 for 24 hours. We do offer a business center in which the use of the computers with internet and printing is free of charge. As mentioned earlier, as a member of our Priority Club you will receive a 25% discount on your wireless internet and when you have the Gold or Platinum status, the use of the internet is complimentary in our hotel.

Once again, thank you very much for posting your comment on Tripadvisor.
We are hoping to welcome you back again at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kent
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed November 10, 2012 via mobile

My girlfriend & I have stayed at the Crowne Plaza several times and are due to visit again next month. Location is fantastic, the rooms are spotless and attractive, and the staff very attentive. A hotel we would highly recommend!

Stayed June 2012, traveled as a couple
Helpful?
Thank MackandMabel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 15, 2012
Dear valued guest,

Thank you very much for sharing you comments with the travel community.

Wonderful to read that you enjoy staying in our hotel and that you will be back soon for a return visit. Thank you for commenting our staff as being attentive and the housekeeping in delivering the spotless rooms.

It is a pleasure to read that you comment the location of our hotel as fantastic. I agree with you on this as the hotel is easy to reach by public transport and also the shopping center and most of Amsterdam’s highlights are located within walking distance of the hotel.

We are looking forward to welcome you back in our hotel.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ramat Gan, Israel
Level Contributor
6 reviews
5 of 5 stars Reviewed November 10, 2012

Excellent location 3 minutes from central station, few minutes from Dam square, in walking distance to many of the main Amsterdam sights. Very comfortable beds. Great breakfast (we booked a month in advance and breakfast was free). The staff is very friendly and helpfull.

  • Stayed October 2012, traveled with friends
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank neomimo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 15, 2012
Dear valued guest,

Thank you very much for posting your comment on Tripadvisor.

It is wonderful to find that you truly enjoyed the breakfast buffet. Our New Dorrius Restaurant and bar provides you indeed with a sumptuous breakfast that keeps you going all day.

We are glad to read that you enjoyed your stay in our comfortable beds.
Furthermore it is a pleasure to read that you comment our staff as being friendly and helpful.

I agree with you that the hotel as an excellent location. The central railway station is indeed located within 5 minutes walking distance and also a few minutes from Dam square.

Thank you very much for you comment and we hope that we can welcome you back at the Crowne Plaza Amsterdam City Centre one day.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cork - Ireland
Level Contributor
43 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 stars Reviewed November 9, 2012

Stayed a weekend here and this is our second stay! Fantastic location near central station but on a quiet street that also has a tramstop located just outside. Hotel though is in walking distance to many of the main Amsterdam sights.

Hotel is modern and very clean. Rooms vary in size. Previous stay we were in an executive corner room that was large enough. This time we went for the lowest grade room and it was a very small but comfortable queen room. Bathroom was tiny with bath/shower combo. Aircon worked really well and the bed was very confortable though a little small. No view from room but view from rooms in Amsterdam are often of other buildings anyhow.

Staff are very friendly and helpful. Great welcome and recognised that I was a priority club member. We arrived very early 11am and they had our room ready for us. Also, as a club member I aslo so the late check out - some great perks of priority club.

Didnt eat in the hotel so cant comment of this during this trip but I looked at the restaurant menu and it was broad and interesting.

Internet is charged for - and is expensive but is fast and log-in is easy.

If you are looking for a clean, comfortable, upmarket, modern and service oriented place to stay in Amsterdam....then this is the place for you. Will absolutely stay here again during next trip to Amsterdam!

Room Tip: Go for the executive club rooms.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank i-love-ayia-napa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 15, 2012
Dear valued guest,

Thank you very much for sharing your comment on Tripadvisor
It is a pleasure to read that this was your second stay with us and that you will definitely stay with us again for your return visit. It is also a great pleasure to read that you find our staff helpful in delivering the service they do.

Indeed the location of the Crowne Plaza hotel is very convenient. The hotel is located in the City Centre of Amsterdam and within walking distance of many of the highlights Amsterdam has to offer.

It is wonderful to hear that you are a loyal member of our Priority Club. Thank you very much for this. As a priority club member you experience various benefits within our hotel.
For example a 25% discount on all telephone calls made in the room, 25% discount on valet parking and 15% discount in our New Dorrius Restaurant and Bar and a 2pm late checkout upon availability.

Depending on what package you booked the Wi-Fi is indeed chargeable. We do offer a business centre in which the use of the computers with internet and printing is free of charge. As a member of our Priority Club you will also receive a 25% discount on your wireless internet and when you have the Gold or Platinum status, the use of the internet within our hotel is complimentary.

Once again, thank you very much for your comment and the Crowne Plaza City Centre team is looking forward to welcome you back in our hotel.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed November 7, 2012

Had a lovely two night stay at this hotel. It is clean, the staff were very courteous and professional but best of all the location is excellent. Just a two minute walk from Amsterdam Centraal station and close to all the best attractions and restaurants in the city, would certainly visit again

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Broon30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 15, 2012
Dear valued guest,

Thank you very much for sharing your comment with the Travel Community.

It is a pleasure to read that you comment our staff in being courteous and professional.

I agree with you that the location is excellent. The central railway station is indeed within 5 minutes walking distance of the hotel. The public transport stops in front of the hotel and can take you to all the highlights that Amsterdam has to offer. For shopping our restaurants the location is also ideal. For good restaurants or sightseeing recommendations our concierge team will be happy to assist you with this.

It is an honor to read that you are thinking about visiting our hotel again and of course we are looking forward to welcome you again at the Crowne Plaza Amsterdam City Centre.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chelmsford, United Kingdom
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed November 6, 2012

The City Centre Crowne Plaza is 100 metres from the central station and is an ideal location for a Amsterdam leisure break.
The hotel is well appointed and the staff really helpful. The restaurant is good,service very attentive, although breakfast is expensive, however within five minutes walk are some really good local alternatives at half the cost.
The rooms are comfortable and well serviced, beds are really comfortable.
A highly recommended hotel, the position more than makes up for the cost. Would have no hesitation recommending this hotel as an is an ideal location to explore Amsterdam.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank Maplinair747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 15, 2012
Dear valued guest,

Many thanks for sharing your positive comment with the travel community.

It is an honor to read that you would recommend our hotel as an ideal location to explore Amsterdam.

Indeed the location is very convenient; the hotel is located within 5 minutes from the central railway station, also public transport stops right in front of the hotel and will take you to all the highlights that Amsterdam has to offer. If you have a passion for shopping the hotel is also ideal as the shopping center starts already around the corner from the hotel.

I am sorry to read that you find the breakfast expensive. We offer a breakfast package which is 19 euro per day per person for the entire stay. However there is also the possibility to purchase breakfast directly at the restaurant this will cost you 25 euro per person.
The Breakfast is set up as an American buffet and starts at 06:30 every morning. The New Dorrius restaurant and bar provides you with a sumptuous breakfast that keeps you going all day.

I am happy to see that we could provide you with good, helpful and attentive service.
Once again thank you very much for sharing your comment on Tripadvisor.

We are looking forward to welcome you back in our hotel.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
australia
Level Contributor
42 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed November 5, 2012

We stayed 4 nights after a river cruise.Standard room was clean,modern.And even though jack-hammers were being used in the street we were not disturbed, as we were given a room away from the street.(I always ask for a quiet room & don't care about a view.)Just a short walk (20 metres) to the shopping centre. Reception & concierge were faultless. Our only complaint was the restaurant: two incidents upset us we asked for an extra bread-roll & were told only one per person! We couldn't believe this comment & the waiter relented & brought an extra bread-roll.We are paying customers after all.On another occasion during their "Happy Hour buy 1 drink get 1 free" my wife & I ordered 2 drinks one for each of us but were told by the young waitress it is intended that my wife has one drink then she has to have the other free one as well.We argued & the waitress backed down.As a retired succesful retailer I know this is the sort of thing that can ruin a business. We were with a group of friends also staying at this hotel & we spent our other nights at the Savini restaurant across the street, a well run establishment.Same prices,better food & good service.

Room Tip: If the roadworks are still being carried out ask for a room away from the street.
See more room tips
  • Stayed October 2012, traveled with friends
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank kangarooboy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPamsterdam, Rooms Division Manager at Crowne Plaza Amsterdam City Centre, responded to this review, December 19, 2012
Dear valued guest,

Thank you very much for sharing your comment on Tripadvisor.

It is wonderful to read you comment our reception and concierge as faultless. It is always a pleasure to hear that staff is delivering the service they do.

Indeed the municipality of Amsterdam is performing reconstructions on the road in front of the hotel. Unfortunately this is an issue which is not in our hands. We inform all our guests upon check in and indeed offer a room at the back side of our hotel during the reconstructions.

However I am sorry to hear that you experienced some difficulties in the restaurant. I apologize about the misunderstanding concerning the bread roll issue and the double dutch drinks. This matter has been discussed with the wait staff in order to prevent such to happen in the future.


I have taken note and wish to thank you for your valuable comments.
We hope to welcome you back for a rendez-vous in our hotel.

Kind regards,

Maurice Janssen
Rooms Division Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Amsterdam City Centre

Property: Crowne Plaza Amsterdam City Centre
Address: Nieuwezijds Voorburgwal 5, 1012 RC Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam > Centrum
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Amsterdam
#12 Green Hotel in Amsterdam
#16 Luxury Hotel in Amsterdam
#16 Romantic Hotel in Amsterdam
#18 Business Hotel in Amsterdam
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Crowne Plaza Amsterdam City Centre 4*
Number of rooms: 270
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, IHG, TripOnline SA, Hotwire, Agoda, Odigeo and Jetsetter so you can book your Crowne Plaza Amsterdam City Centre reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza City Centre Hotel Amsterdam
Crowne Plaza Amsterdam
Crowne Plaza Hotel Amsterdam

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