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“What could have been a terrible trip was made much better by my stay here”

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Hampshire Hotel - Amsterdam American
Ranked #71 of 371 Hotels in Amsterdam
Certificate of Excellence
GreenLeadersGold level
Reviewed August 22, 2014 via mobile

I decided to propose to my girlfriend in Amsterdam because it's my favourite city. I made reservations at the American back in February and emailed the hotel asking them if there was anywhere they could suggest that would be appropriate to pop the q and the staff were really helpful and suggested a few ideas, o e of which was the skinny bridge, which has a romantic back-story, perfect I thought! I also asked if there was any way they could make our stay special. I hadn't had any contact with the hotel since then. When I arrived at the hotel I was drenched, having walked all the way to the hotel from centraal station in a downpour that'd make noah get his tools out. I was feeling nervous, wet and dishevelled. The receptionist who greeted me was extremely attractive (which may seem irrelevant) so I was a little awkward when checking in but she was so sweet and exited for me that she soon made me feel at ease. She would shed me luck and I went up to my roo. I very impressed to discover they had put me in a lovely room with a balcony overlooking the canal, this couldn't get any better!
Unfortunately my girlfriend broke up with me and never actually came out to Amsterdam, so I had the prospect of a depressing stay ahead of me! However, the hotel is beautiful and the staff were all so friendly that it made my stay way better than I expected. When I came to check out I was really nervous that the same receptionist would be at the desk and I would have to explain the whole humiliating situation, I even toyed with the idea of lying to make myself seem like less of a loser. As I was walking down to check out I was praying that it'd go smoothly and I wouldn't have to admit to being blown out so disastrously...much to my dismay, the same receptionist was indeed on duty and I sheepishly approached the desk to proceed with the formalities/humiliations. She greeted me with a friendly smile and straight away asked me how it went. I couldn't go through with the lie, so I opted for the truth. I was sure the world would open up and swallow me! However, the receptionist was super sweet again and seemed genuinely upset for me and instantly made me feel better. She is a credit to the hotel, which is in turn a credit to a beautiful city. I left feeling positive and actually quite sad to be going. My only regret is that I didn't have the conversation with the receptionist earlier in my stay, as she really made the horrible situation not seem so bad. I never got her name because I was so flustered on both occaisions but I would just like to say thank you and you're awesome.

  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Stewart G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Hampshire Hotel - Amsterdam American, responded to this reviewResponded August 25, 2014

Dear Guest,
Thank you for your long-planned visit and personal review. Great to hear that people can make the difference and that you have fond memories of the city. With best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,397 - 1,403 of 3,159 reviews

Reviewed August 21, 2014

We stayed here at the beginning of our trip to The Netherlands and also at the end of our trip. Great location - near museums and lots of dining choices. Room size was big by European standards. Bathroom was a nice size too. Bath towels were big and thick. Nice touch. Electric teapot with lots of coffee / cocoa and tea choices. Business center was great for checking news back home and for printing out boarding passes. Staff was friendly and helpful. Would strongly recommend this property. Transportation to the airport via Bus 197 was right across the street. We arrived hours before the published check in time but the staff was accommodating and got us into our room a couple of hours early. Very pleased with our accommodations.

Room Tip: We had both a rear room and a room facing the street. I was worried about noise level of street ro...
  • Stayed: August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank OsteoD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Hampshire Hotel - Amsterdam American, responded to this reviewResponded August 25, 2014

Dear Guest,
Thank your for your review posting and the two visits in a short period. We are grateful for your recommendation to fellow travellers based on your satisfactory experiences. With best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 21, 2014

second time and still perfect,the location is great, staff are friendly, quiet,rich in history, there is a nice view of Leidseplien from room's small balcony, wonderful morning breakfast. Highly recommended place!

  • Stayed: September 2013, traveled on business
    • Sleep Quality
    • Cleanliness
    • Service
Thank Tarek2014272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Hampshire Hotel - Amsterdam American, responded to this reviewResponded August 25, 2014

Dear Guest,
Thank you for your review posting and for revisiting us. Your report is short and sweet! We hope your stay was an incentive to revisit us again in the nearby future. With best regards,

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Reviewed August 20, 2014

The location is excellent! The Amsterdam American Hotel is very run down, carpeting, upholstery, curtains in the junior suite are dirty and worn. The bathrooms are extremely dated and need renovation. The female staff can be very rude for no reason. The internet is just awful, like internet from the 90s.

  • Stayed: August 2014, traveled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Gail B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Hampshire Hotel - Amsterdam American, responded to this reviewResponded August 25, 2014

Dear Guest,
Thank you for your visit and review posting. The room is scheduled for renovation. Our free WIFI is for average, private use. For high-speed business purposes, vouchers can be obtained. We have 4 high-speed terminals in the business centre at no cost. Maybe you can contact us to specify the comments about female service providers. Your description is very general and therefore difficult to use for re-training and improvement purposes. With best regards,

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Reviewed August 20, 2014

This was our first time staying in a regular hotel in Amsterdam, previously we stayed in B & B's. The reception staff, with one exception were very professional and friendly. our check-in was not handled well and despite telling us that our room was ready for occupying after it had been inspected, the length of time taken to inspect the room was inordinately long. The young lady at reception made no effort to follow up this procedure and we just waited. This plus the fact that we had to ask twice for additional towels was the only problem that we had with the reception. The room we had facing the canal was spacious and the bed large and extremely comfortable. The decor is of another era but definitely in keeping with the tradition of the hotel. The breakfast was a top range buffet in a glorious art deco environment. We also had dinner in the same restaurant where the food was good but the service could have been better considering the fact that the restaurant was far from crowded. To avoid excessive noise from the outside crowds I would suggest requesting a room facing the canal. The advice and service from the Concierge was outstanding. Recommended as an ideal location in order to easily get to anywhere you want to see.

Room Tip: Rooms facing canal
  • Stayed: August 2014, traveled as a couple
    • Rooms
    • Cleanliness
    • Service
1  Thank colrutter
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Hampshire Hotel - Amsterdam American, responded to this reviewResponded August 25, 2014

Dear Guest,
Thank you for your visit and review posting. We are glad that you had a pleasant experience. Your constructive comments will be shared and used for service improvements. With best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 19, 2014

Except for the restaurant, whose decoration is incredible, and the bar, the hotel is disappointing. The room was very common and the bathroom exiguous. If you want to enjoy the restaurant, come for a breakfast or just a coffee. Hopefully it is very well situated, next to the museums and the city centre.

  • Stayed: August 2014, traveled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank cokrez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Hampshire Hotel - Amsterdam American, responded to this reviewResponded August 20, 2014

Dear Guest,
Thank you for your visit and your review posting. The less contemporary rooms are scheduled for refurbishment later this year. We think that with the word: hopefully, you actually mean: definitely? Please allow us to show you the refurbished rooms upon your next Amsterdam visit. With best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 17, 2014

I forgot to put my Kindle in the safe. Big mistake since it was not there when I came back from a long day of walking. Other than that the hotel is at a super location, and the room was ok. Very noisy shower vent, and a super small window where a bit depressing. Will not go back mainly since I really liked my Kindle, and the staff didn't really seem to care it was stolen from the room.

Room Tip: Room with window to the canal.
  • Stayed: August 2014, traveled as a couple
    • Value
    • Cleanliness
    • Service
3  Thank Rimon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rodolf_J_W, General Manager at Hampshire Hotel - Amsterdam American, responded to this reviewResponded August 20, 2014

Dear guest,

We are very sorry that you have lost your Kindle. We do however take your claim of the device being stolen as a serious allegation and regret that you leave no room for doubt that the alleged missing item could have disappeared any other way. Hereby you are incriminating our employees without any proof or evidence. We are left to wonder why you have chosen this platform to communicate with us and why the incident was not reported to the police. We would very much welcome an investigation. Until then we should treat this as a suspicion and not just yet as a fact. We hope you will contact us personally so we can handle this in a decent manor. Best regards,

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hampshire Hotel - Amsterdam American

Address: Leidsekade 97, 1017 PN Amsterdam, The Netherlands
Phone Number:
Location: The Netherlands > North Holland Province > Amsterdam
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites
Hotel Style:
#7 Green Hotel in Amsterdam
#48 Luxury Hotel in Amsterdam
#58 Romantic Hotel in Amsterdam
#59 Family Hotel in Amsterdam
#84 Business Hotel in Amsterdam
Price Range: $186 - $424 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hampshire Hotel - Amsterdam American 4*
Number of rooms: 175
Official Description (provided by the hotel):
Hampshire Hotel - Amsterdam American has a rich history. In 1882, the first hotel guests stayed at this unique location on Leidseplein. The current building dates from 1902 and is a wonderful example of Jugenstil. Right at the centre of this national monument is Cafe Americain, the hotspot where (hotel) guests and Amsterdam residents enjoy breakfast, lunch or dinner. ... more   less 
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Also Known As:
American Hotel Amsterdam

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