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All reviewsrembrandt squaregreat locationtram stopsister hotelwithin walking distancecentral locationrestaurants and barsmini barthe air conditioningflower marketnoisy at nightlarge windowsmain attractionscity taxeasy accessdecent hotelstayed here for nights
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Reviewed July 8, 2018 via mobile

Stayed here six nights in July. I had a large room overlooking the square.

Positives
1. The location. Close to everything and two tram lines stop outside. Convenient.
2. The breakfast and balcony. Great selection of things to eat and a great balcony area (which also does cheap beers in the afternoon/ evening).
3. The staff. Very helpful, welcoming and friendly.
4. The room is large and had two sets of windows which were great.

Negatives
1. Noise. 24-hour noise pretty much. They provide ear plugs which help but with trams, pubs and nightclubs at your doorstep the noise is irritating.
2. The wifi which is superbly slow. You need to upgrade to paid wifi at 10 euros per day. Not good enough.
3. The bathroom is very small for 4 Star. More like 3 Star in my opinion.
4. There is only air ventilation not air con. Which is annoying as the room was hot. You couldn’t open the window for the noise.

Golden question. Would I stay there again? Probably not given the reasons above. Almost 4 stars on trip advisor but not quite I’m afraid.

Stayed: July 2018, traveled solo
Thank SarahNZ_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartvandenHauten, General Manager at NH Amsterdam Caransa, responded to this reviewResponded July 9, 2018

Dear Sarah,

Thank you for the feedback after your stay in the NH Caransa.
Wonderful to read the compliments about our location, staff, breakfast,room and especially our Rembrandts Summer Balcony.
We hope you have enjoyed this upcoming bar on the lively square.

I am sorry for the inconvenience about the noise disturbance. As a hotel we try to do everything in our power to control this for our guests, due to our lively location. As you said, we provide earplugs in every room and we are in very good contact with the police on the square. Unfortunately it is not always in our power to control this issue due the pubs and bars on our lively square. I could imagine that you were upset about this. I also understand your feedback about the bathroom size. Unfortunately is the size of the hotel rooms a bit smaller than the European standard, this is due to the lack of space in the city center. Then the fact about the AC. We do have a top cooling down system, which you can handle yourself and will cool the air from outside but only for 6 degrees cooler. So this will definitely help but function not as good as a AC. We are aware of this so we close all the curtains in the room after cleaning which will block the sunlight, we also offer fresh ice water in the lobby for some refreshing. Lucky for us it is only twee weeks a year warm weather in the Netherlands, but we definitely need to find a solution in the future.

We hope you consider to give us or another NH hotel worldwide a second chance.

Kind regards,
Bart van den Hauten
Hotel director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 4, 2018 via mobile

Its a good decent hotel , cannot complain , its the prime location you pay for, but during this stay we discovered the bar on the first floor which was a peaceful islamd to escape the street level hussle : Try the REMBRANDTS SUMMER BALCONY BAR, its on the first floor and a great spot for people watching overlooking the square... cool drinks and a snack menu...Your Welcome

Stayed: July 2018, traveled as a couple
Thank Magpie70
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartvandenHauten, General Manager at NH Amsterdam Caransa, responded to this reviewResponded July 5, 2018

Dear Magpie,

Thank you for all your compliments, especially the compliment about our Rembrandts summer balcony.
Good to hear that you have enjoyed our pop up bar and had such a great time in Amsterdam with NH.

We are looking forward to welcome you again as our guest, when travels bring you back to our city.

Kind regards,
Bart van den Hauten
Hotel director.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 1, 2018 via mobile

Hotel is in perfect location but rooms are small and it is pricey for what you get. The bathroom is small but there are the usual and hairdryer isn’t the best.
Nice pub just below the hotel.
Considering the noise outside the rooms are well insulated.

Stayed: July 2018, traveled as a couple
Thank Leaden19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartvandenHauten, General Manager at NH Amsterdam Caransa, responded to this reviewResponded July 1, 2018

Dear Leaden19,

Thank you for choosing to stay with us and I am glad to hear that you enjoyed the location. We welcome all constructive feedback, and we will take corrective measures.We look forward to welcoming you back to the hotel in the near future.

With kind regards,
Floor Struik
Assistant Hotel Director

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Reviewed June 22, 2018

Overall a nice hotel. I had a room at the back of the building so my view wasn't great (it was literally opposite a wall) but as a reward I had peace and quiet in the middle of rembrandt square. The staff were very friendly and polite, the bedding was comfortable and the room well equipped. I'd stay here again for a comfortable stay.

Room Tip: Rooms at the back are MUCH quieter.
  • Stayed: August 2017, traveled solo
    • Value
    • Rooms
    • Service
Thank danieldiego2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartvandenHauten, General Manager at NH Amsterdam Caransa, responded to this reviewResponded June 25, 2018

Dear Daniel

How wonderful to read your review about your recent stay at NH Caransa.
First of all we would like to thank you for choosing NH Hotel Group for your stay and for sharing your experience on TripAdvisor, very much appreciated!

We couldnt be more happy that our staff made your stay pleasent and to hear you will be returning for a comfortable stay.
We are looking forward to welcoming you back in the near future, hopefully.

With Kind Regards,
Floor Struik
Assistant Hotel Director

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Reviewed June 22, 2018 via mobile

The location of this hotel is ideal , it is in the center and within walking distance from all the main attractions. However the rooms were dirty and dusty with stains on the carpets. By the end of the trip I was constantly sneezing due to the dust in the room. Additionally housekeeping only did the beds without dusting or properly cleaning. The staff were friendly. I did not complain about the cleanliness maybe if you ask them to clean properly it would help. Also is very noisy at night due to the location but they do provide you with ear plugs.

Stayed: June 2018, traveled as a couple
Thank Nour A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BartvandenHauten, General Manager at NH Amsterdam Caransa, responded to this reviewResponded June 25, 2018

Dear Nour A

Thank you very much for making an effort and writing this feedback.
We very much appreciate your review.
We would like to apologize if the cleanliness of the room you stayed was not as it should be, we will address this directly to the housekeeping department.
We are glad to hear that our location and our staff made your stay enjoyable.

Thank you very much for staying with us.

With Kind Regards,
Floor Struik
Assistant Hotel Director

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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